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Zoom Phone Maintenance - Australia/New Zealand

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 07, 2026 - 04:00 PST

Scheduled - To enhance our Zoom Phone services in Australia and New Zealand, we will be performing scheduled maintenance with our carrier partner. This maintenance is part of our ongoing service improvement efforts. Rest assured, no service interruptions are expected during this maintenance window.
Jan 7, 2026 04:00 - Feb 6, 2026 11:00 PST

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Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Zoom Community Maintenance Jan `22`, `2026` `06:30`-`10:00` PST

We will be performing maintenance for Zoom Community. The Zoom Community webpage community.zoom.com may be inaccessible during the maintenance window.
Posted on Jan 13, 2026 - 19:03 PST

Announcing IP Address Changes (No Operational Impact) Feb `1`, `2026` `23:59` - Feb `2`, `2026` `00:00` PST

The table for Zoom Phone rules has been updated to include the use of the UDP protocols for TURN (Traversal Using Relays around NAT) support (UDP 3478). Due to this, we recommend that network administrators, with Zoom-specific firewall or network rules, update their systems. This update is only for the protocol; no changes have been made to the destination addresses used for Zoom Phone. Below are the IP ranges that will be utilized for TURN support (UDP 3478).

Zoom Phone IPv4 ranges for TURN support:

144.195.0.0/16
147.124.96.0/19
170.114.0.0/16
173.231.92.0/24
206.247.0.0/16

As a reminder, these ranges were previously announced and are already in use for Zoom Phone.

For a complete list, please see:
https://assets.zoom.us/docs/ipranges/ZoomPhone.txt

A complete list of network firewall IP ranges for Zoom can be found on the Zoom Support site at: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548
Posted on Jan 01, 2026 - 12:00 PST

Scheduled Zoom Software Quarterly Lifecycle Update (2/7/2026) Feb `7`, `2026` `17:00`-`18:00` PST

Zoom will be enforcing a new minimum version for the following areas, approximately 90 days from now on February 7, 2026:

- VDI client
- Zoom Node (including Meeting Connector ZC, MMR, and Conference Room Connector Hybrid)

Additionally, beginning with the February 2026 enforcement, Zoom will require a minimum version for Cobrowse SDK.

All other clients and plugins not listed here will maintain the same version requirements as the November 2025 enforcement.

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Posted on Nov 01, 2025 - 18:00 PDT

Network Maintenance in Mumbai Data Center in India Feb `8`, `2026` `08:30`-`10:30` PST

Zoom will perform service maintenance at our legacy Mumbai(MB) data center in India. During the maintenance window, the users may experience impact for a brief amount of time for the below-mentioned services.
Posted on Jan 19, 2026 - 06:19 PST

Past Incidents

Jan 20, 2026

Zoom AI service degradation impacting Image generation in the US region.

Resolved - This incident has been resolved.
Jan 20, 05:22 PST

Monitoring - On 1/20/2026 between 12:04 UTC to 12:15 UTC - Users might have experienced issues with Zoom AI Image generation in the US region.

Our engineers mitigated the issue, this incident has been resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Jan 20, 05:08 PST

Jan 19, 2026

No incidents reported.

Jan 18, 2026

A subset of users may experience short delay in email delivery in US region.

Resolved - This incident has been resolved.
Jan 18, 22:26 PST

Monitoring - The issue affecting Zoom email in US region has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Jan 18, 22:14 PST

Update - We are continuing to work on a fix for this issue.
Jan 18, 21:08 PST

Update - We are continuing to work on a fix for this issue.
Jan 18, 20:08 PST

Identified - We have successfully identified the root cause affecting Zoom email in US region.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
Jan 18, 18:52 PST

Update - We are continuing to investigate this issue and will provide updates as soon as there is more information to share.
Jan 18, 15:31 PST

Update - We are continuing to investigate this issue and will provide updates as soon as there is more information to share.
Jan 18, 11:32 PST

Update - We are continuing to investigate this issue and will provide updates as soon as there is more information to share.
Jan 18, 07:15 PST

Update - We are continuing to investigate this issue and will provide updates as soon as there is more information to share.
Jan 18, 05:00 PST

Update - We are continuing to investigate this issue and will provide updates as soon as there is more information to share.
Jan 18, 03:00 PST

Update - We are continuing to investigate this issue & will provide updates as soon as there is more information to share.
Jan 18, 02:01 PST

Update - We are continuing to investigate this issue & will provide updates as soon as there is more information to share.
Jan 18, 01:02 PST

Investigating - We are currently investigating a delay in Zoom email in US region.

We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Jan 17, 23:58 PST

Zoom Phone Update: January 18, 2026 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Jan 18, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 17:01 PST

Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details. This update includes AI Companion call questions for mobile devices.

For Japan SIP zones in Tokyo and Osaka, there is a separate maintenance window: 1/18/2026 8:00AM - 10:00AM PST (1/19/2026 01:00 - 03:00 JST)

There is no operational impact. All services will be available during this scheduled update.
Jan 14, 09:09 PST

Zoom Workforce Management Update: January 18, 2026 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Jan 18, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 17:00 PST

Scheduled - We will be providing an update to Zoom Workforce Management. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068337 for more details. This update includes Workforce Management availability in the Zoom Workplace app.

There is no operational impact. All services will be available during this scheduled update.
Jan 12, 19:00 PST

Service Degradation Affecting Zoom Meeting Recording transcript for Hebrew language in US and Europe Region.

Resolved - After conducting a thorough investigation, We can confirm that all services are operating normally and no impact has been observed.
Jan 18, 00:50 PST

Investigating - We are currently investigating a service degradation affecting Zoom Meeting Recording transcript for Hebrew language in US and Europe Region.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Jan 18, 00:31 PST

Jan 17, 2026

A subset of users might have experienced an issue with Zoom Conference Room Connector in APAC Region

Resolved - This incident has been resolved and the affected services have been restored.
Jan 17, 21:14 PST

Monitoring - On 18/01/2026, Between 03:43 UTC to 04:13 UTC, a subset of users might have experienced an issue with Zoom Conference Room Connector in APAC Region. We have mitigated the issue and we will continue to monitor and provide updates as soon as there is more information to share.
Jan 17, 20:42 PST

Network Maintenance at Hyderabad Data Center in India.

Completed - The scheduled maintenance has been completed.
Jan 17, 15:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 06:30 PST

Update - We will be undergoing maintenance during scheduled time.
Jan 9, 04:50 PST

Update - We will be undergoing maintenance during the scheduled time.
Jan 9, 00:13 PST

Scheduled - Zoom will perform service maintenance at our legacy Hyderabad (HY) data center in India. During the maintenance window, the users may experience impact for a brief amount of time for the below-mentioned services.
Jan 8, 08:46 PST

Zoom Support Maintenance

Completed - The scheduled maintenance has been completed.
Jan 17, 08:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 06:00 PST

Scheduled - We will be performing maintenance on Zoom Support Ticketing and Knowledge Base. Downtime is not expected, but users may experience general slowness for Zoom Support Knowledge Base and Ticketing during the maintenance window.
Jan 6, 06:45 PST

Zoom Contact Center Update: January 17, 2026 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Jan 17, 02:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 17:00 PST

Scheduled - We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067626 for more details. This update includes new ringing event and agent metadata for engagement events.

There is no operational impact. All services will be available during this scheduled update.
Jan 12, 18:46 PST

Zoom Virtual Agent Update: January 17, 2026 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Jan 17, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 17:01 PST

Scheduled - We will be providing an update to Zoom Virtual Agent. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067812 for more details. This update includes enhancements to chat and voice agent alerts and notifications

There is no operational impact. All services will be available during this scheduled update.
Jan 12, 18:53 PST

Jan 16, 2026

A subset of users may experience an issue with sharing feature for Zoom Web Clips and Notes in Europe Region.

Resolved - This incident has been resolved.
Jan 16, 19:46 PST

Monitoring - We have successfully resolved the issue where a subset of users may have experienced an issue with sharing feature for Zoom Web Clips and Notes in Europe Region.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Jan 16, 19:20 PST

Identified - We have successfully identified the root cause affecting a subset of users may experience an issue with sharing feature for Zoom Web Clips and Notes in Europe Region.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Jan 16, 19:04 PST

Zoom Phone Maintenance - LATAM Countries

Completed - The scheduled maintenance has been completed.
Jan 16, 17:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 17:00 PST

Scheduled - To enhance our Zoom Phone services in LATAM countries, we will be performing scheduled maintenance with our carrier partner. This maintenance is part of our ongoing service improvement efforts. Rest assured, no service interruptions are expected during this maintenance window.

Brazil (+55)
Jan 7, 15:54 PST

Zoom Team Chat Update

Completed - The scheduled maintenance has been completed.
Jan 16, 08:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 2, 08:00 PST

Scheduled - We will be providing an update to Zoom Team Chat. There will be no operational impact. All services will be available during this scheduled update.
Jan 2, 04:13 PST

Jan 15, 2026

A subset of users experienced Dial-in/Dial-out in US East Region

Resolved - This incident has been resolved.
Jan 15, 13:21 PST

Monitoring - On 1/15/2025, from 20:03 to 20:25 UTC a subset of users may have experienced an issue with Meeting Dial-in/Dial-out in US East Region. This incident has been resolved and the affected services have been restored.
Jan 15, 13:08 PST

Service Degradation Affecting Zoom Phone - North America

Resolved - This incident has been resolved and the affected services have been restored.
Jan 15, 13:19 PST

Monitoring - A small subset a users may have experienced call drops from 20:11 UTC to 20:29 UTC.

The service degradation with Zoom Phone - North America has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Jan 15, 13:08 PST

Jan 14, 2026

No incidents reported.

Jan 13, 2026

Service Degradation Affecting outbound SMS service in Australia Region.

Resolved - This incident has been resolved and the affected services have been restored.
Jan 13, 23:40 PST

Monitoring - The service degradation affecting outbound SMS service in Australia Region has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Jan 13, 22:44 PST

Identified - We have successfully identified the root cause affecting outbound SMS service in Australia Region.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Jan 13, 22:28 PST

Investigating - We are currently investigating a service degradation affecting outbound SMS service in Australia Region.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Jan 13, 21:52 PST

Service degradation affecting Zoom integration for the Google Workspace add-on

Resolved - This incident has been resolved and the affected services have been restored.
Jan 13, 09:52 PST

Monitoring - The service degradation affecting Zoom integration for the Google Workspace add-on has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Jan 13, 09:11 PST

Identified - We have successfully identified the root cause affecting Zoom integration for the Google Workspace add-on.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Jan 13, 08:42 PST

Investigating - We are currently investigating a service degradation affecting Zoom integration for the Google Workspace add-on

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Jan 13, 08:33 PST

Jan 12, 2026

Service degradation affecting Zoom Services in Saudi Arabia

Resolved - This incident has been resolved.
Jan 12, 17:38 PST

Monitoring - On 1/13/2026, between 00:41 UTC to 00:59 UTC, a subset of users may have experienced issues with Zoom Services in Saudi Arabia. The issue has been resolved and our team will continue to monitor the situation closely and keep you informed of any further developments.
Jan 12, 17:26 PST

A subset of users are experiencing intermittent Zoom Phone and Zoom Contact Center Inbound and Outbound call service degradation in South Africa region.

Resolved - This incident has been resolved and the affected services have been restored.
Jan 12, 07:01 PST

Monitoring - The issue affecting Zoom Phone and Zoom Contact Center Inbound and Outbound call services in South Africa region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Jan 12, 06:40 PST

Update - We have successfully identified the root cause affecting Zoom Phone and Zoom Contact Center Inbound and Outbound call services.

Our team is actively working with our carrier partner, and the outbound call issue has been resolved and currently working on a resolution for inbound call issue and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Jan 12, 05:37 PST

Update - We have successfully identified the root cause affecting Zoom Phone and Zoom Contact Center Inbound and Outbound call services.

Our team is actively working with our carrier partner on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
Jan 12, 04:30 PST

Identified - We have successfully identified the root cause affecting Zoom Phone and Zoom Contact Center Inbound and Outbound call services.

Our team is actively working with our carrier partner on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Jan 12, 03:39 PST

Investigating - We are currently investigating a service degradation affecting Zoom Phone and Zoom Contact Center Inbound and Outbound call services.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Jan 12, 03:25 PST

Jan 11, 2026

No incidents reported.

Jan 10, 2026

Service Degradation Affecting Zoom Whiteboard and Notes in Europe Region.

Resolved - This incident has been resolved and the affected services have been restored.
Jan 10, 21:47 PST

Monitoring - The service degradation affecting Zoom Whiteboard and Notes in Europe Region has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Jan 10, 21:30 PST

Identified - We have successfully identified the root cause affecting Zoom Whiteboard and Notes in Europe Region.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Jan 10, 21:20 PST

Investigating - We are currently investigating a service degradation affecting Zoom Whiteboard and Notes in Europe Region.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Jan 10, 20:46 PST

Jan 9, 2026

Service degradation with Continuous Meeting Chat Service in Saudi Arabia region impacting a subset of users.

Resolved - This incident has been resolved and the affected services have been restored.
Jan 9, 23:29 PST

Monitoring - The issue with subset of users experiencing delay with Continuous Meeting Chat Service in Saudi Arabia region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Jan 9, 23:06 PST

Investigating - We are currently investigating a service degradation affecting subset of users experiencing delay with Continuous Meeting Chat Service in Saudi Arabia region.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Jan 9, 22:16 PST

Jan 8, 2026

Issue with Zoom Virtual Voice Agent

Resolved - This incident has been resolved.
Jan 8, 11:29 PST

Monitoring - Between 16:18 UTC and 17:17 UTC a subset of users may have experienced timeout issues with Zoom Virtual Agent (Voice Agent). The issue has been resolved and our team will continue to monitor the situation closely and keep you informed of any further developments.
Jan 8, 10:28 PST

Jan 7, 2026

Service degradation affecting Zoom Services in Saudi Arabia.

Resolved - This incident has been resolved and the affected services have been restored.
Jan 7, 03:57 PST

Monitoring - The service degradation affecting Zoom Services in Saudi Arabia impacting a subset of users has been resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Jan 6, 23:42 PST

Investigating - We are currently investigating a service degradation affecting Zoom Services in Saudi Arabia.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Jan 6, 23:23 PST

Jan 6, 2026

Zoom Push Notification Service’s transcription is experiencing timeouts for Zoom Contact Center and Zoom Phone.

Resolved - This incident has been resolved.
Jan 6, 05:35 PST

Monitoring - The service degradation affecting Zoom Push Notification Service’s transcription for Zoom Contact Center and Zoom Phone has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Jan 6, 05:20 PST

Update - We have successfully identified the root cause of Zoom Push Notification Service’s transcription for Zoom Contact Center and Zoom Phone. We will provide an update as soon as more information becomes available.
Jan 6, 01:24 PST

Identified - We have successfully identified the root cause of Zoom Push Notification Service’s transcription for Zoom Contact Center and Zoom Phone. We will provide an update as soon as more information becomes available.
Jan 5, 09:25 PST

Update - We continue to investigate a service degradation of Zoom Push Notification Service’s transcription for Zoom Contact Center and Zoom Phone. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Jan 5, 07:40 PST

Investigating - We are currently investigating a service degradation of Zoom Push Notification Service’s transcription for Zoom Contact Center and Zoom Phone. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Jan 5, 01:25 PST

Original Source | Taken Source

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Scheduled Maintenance

Zoom Community Maintenance Jan 22, 2026 06:30-10:00 PST

Announcing IP Address Changes (No Operational Impact) Feb 1, 2026 23:59 - Feb 2, 2026 00:00 PST

Scheduled Zoom Software Quarterly Lifecycle Update (2/7/2026) Feb 7, 2026 17:00-18:00 PST

Network Maintenance in Mumbai Data Center in India Feb 8, 2026 08:30-10:30 PST

Past Incidents

Zoom Community Maintenance Jan `22`, `2026` `06:30`-`10:00` PST

Announcing IP Address Changes (No Operational Impact) Feb `1`, `2026` `23:59` - Feb `2`, `2026` `00:00` PST

Scheduled Zoom Software Quarterly Lifecycle Update (2/7/2026) Feb `7`, `2026` `17:00`-`18:00` PST

Network Maintenance in Mumbai Data Center in India Feb `8`, `2026` `08:30`-`10:30` PST