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Papyrus Software - Communication and Process Platform
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IBM and Papyrus Software:
Advanced AI for Innovative
Value Stream ImplementationGROUNDBREAKING PARTNERSHIP
View ReportAI in Action -
Papyrus Business Designer in Action
Recognized with Technology Of The Year Award
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Commerzbank selects Papyrus CCM PlatformHighest scores in architecture and integration, functional front-end
and templating, POC performance, experience and price. -
Building Better Digital
Business SolutionsAI and NLP transform
BPM and the
Programming Industry -
Content Services for
the digital EnterpriseIDC MarketScape 2023/2024Intelligent Document Processing Software
Papyrus Software named Major Player -
Customer Communication Management
Revolutionize your customer communication with Papyrus Software! Consolidate and handle all types of document output from a sleek platform, design and deliver instantly complex business documents with ease.
CCM Platform - A Central Hub
With one set of definitions, share across channels and applications seamlessly saving up to 50% in time empowering your business with new standards in CCM. Our customers have achieved 20x daily communication production, with business users taking care of 99% of overall business communication. Empower your business and set new standards in CCM.
Review: Aim higher with Papyrus CCM
Enterprise Content Services ECM
Are you tired of wasting time searching for crucial information? With Papyrus, you can easily access any document, email, video or file with just a few clicks.
Unleash the Power of Unified Content!
Collaborate seamlessly with your team on a single source of truth, eliminating information silos. Papyrus ensures the complete security and lifecycle of every piece of content, so you can focus on what matters most - your business.
Research: IDC | Content accessible any time anywhere
Intelligent Document Processing
Cut processing time from days to hours by capturing meta-data the moment your mail arrives.
Self-Learning | User-Trained Technology
The system gets smarter with every document figuring out what matters using a self-learning, user-trained technology via one single definition. All types of structured and unstructured communications (including handwriting) are handled and extracted data is directly routed to the archive and clerks inbox. 'Cut the monotonous busywork, make faster decisions - that's what Papyrus does'.
Watch: Inbound Mail Capture Demo
Case Study: Tryg Insurance Claims Handling Automation
Papyrus Converse
Designers? Coders? Who needs them? With Papyrus Converse, you're in the driver's seat. Imagine turning your ideas - the whole way you work with customers - into reality, right on the screen.
Experience a Mind-Shift
No more clunky software, no more waiting on IT. This is about taking control, doing amazing things faster than you ever thought possible. Trust us, this technology is the future.
Showcase: Design and Execute your Value Stream
Spotlight: How AI and NLP in Converse transform BPM and the Programming industry
Adaptive Case Management
Imagine understanding a customer's entire journey, not just parts of it. That's what Adaptive Case Management does. Your system learns as your customers interact and suggests the perfect next step, exactly when you need it.
Manage any type of work!
Forms, data, tasks, decisions - everything is synchronized and designed to feel effortless for the customer and powerful for your team."
Showcase: Design your registration process
Watch: How you design a Value Stream process
Learn: Digital transformation of forms applications
Case Study: Transforming Case Management from physical to digital
Omni-Channel Solutions
Your customers don't think in channels! They expect a seamless experience across all channels of communication. Papyrus Omni-Channel Architecture understands this and provides just that. With Papyrus, your customers can switch device and channels without any interruption. The conversation flows seamlessly, and your customers never feel lost. The platform not only tracks but understands their interactions, ensuring that the conversation never stalls. Give your customers the experience they deserve with Papyrus Omni-Channel.
Explore: Digital Communication Hub
Showcase: Self-Service for Customers
Automated Document Factory
Output Management
Forget juggling different systems. One for email, one for print, another for SMS... that's very difficult to handle. With Papyrus, you create everything just once. A letter, a statement, a complex interactive form - it's instantly transformed to the format and channel of your customer needs. Web, email, mobile phone, printed mail, done. Best of all, you get real-time feedback so you can constantly improve.
The product really stands out as a leader in digital ADF
Rich Huff/Madison Advisor
Enterprise Mobile Platform
Imagine running your business flawlessly, not just in the office, but everywhere. Say goodbye to clunky, siloed apps and hello to Papyrus Mobile Business Solutions - the all-in-one platform that liberates your team. Papyrus is native on all devices, ensuring seamless continuity. Deploy it in days, on-premises or private cloud, with full GDPR compliance. Security, simplicity, and freedom - all in one place.
Watch: Papyrus Mobile Business Solutions
Papyrus Software Received Best Marks in Gartner Peer Insights for Customer Communications Management
Papyrus Software customers from some of the world’s leading companies gave an average rating of 4.5 out of 5 stars in the Customer Communications Management market, as part of the Gartner Peer Insights program.
Learn More★★
★★★
Of the 76 reviewers, 43 gave Papyrus Software 5 stars
91%
Reviews Papyrus Software received of 4 stars or higher
Customer Case Studies
Our customers are proud of the exciting apps they create with Papyrus - as are we
Events
Connect with us at leading technology conferences worldwide.
Latest Updates
Stay informed with our newest insights, announcements, and thought leadership
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News Center
August 13, 2025
From Rigid Flows to Agile, Rule-Based Systems
Research paper, "Modeling business processes: from a BPMN structured process flow to a declarative rule-based ACM method," has been accepted for the upcoming BPMN2025 scientific conference. The paper presents a new approach to process modeling that empowers businesses to manage complex workflows with greater flexibility and speed. This innovative methodology represents a significant advancement in how organizations can adapt their processes to changing business requirements.
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Blog
January 12, 2026
Meet Owlfie: The AI Agent Turning Your Document Chaos into Conversation
We’ve all been there: staring at a 2,000-page committee report or a mountain of incoming claims, trying to find that one needle of information in a haystack of data. According to Gartner, nearly 36% of workers struggle just to access relevant information. We aren’t just working; we’re sifting. But what if you didn’t have to search? What if you could just ask?
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Messages from CEO
19 December, 2025
Disrupting a Century of Heritage: Our Project of the Year Success
As this year draws to a close, I want to share a story of true digital transformation that underscores what is possible when strategic vision meets the right technology. We are incredibly proud to have won the prestigious Document Manager Project of the Year Award for the comprehensive project implemented at our customer, Utmost Life and Pensions.