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No credit card required. Personalized onboarding support available.
Before HelpSpot
Your support inbox is a tangled mess of emails and missed replies. Every day feels like a race against time with no clear path forward.
After HelpSpot
You take control. Streamlined, efficient support means faster responses, happier customers, and more time to focus on what really matters.
“Does what email can't”
“Saved our customer service”
“Gets us out of jams”
“The right tool for the job”
“Made our lives easy”
“A great tool”
“It’s invaluable”
“It’s awfully good”
“A great product”
“Provides fantastic support”
“Huge time saver”
“Bang for the buck”
“It just makes sense”
“The best Helpdesk, I've used”
“Does what email can't”
“Saved our customer service”
“Gets us out of jams”
“The right tool for the job”
“Made our lives easy”
“A great tool”
“It’s invaluable”
“It’s awfully good”
“A great product”
“Provides fantastic support”
“Huge time saver”
“Bang for the buck”
“It just makes sense”
“The best Helpdesk, I've used”
There's no denying your support inbox is chaos. It's broken for you and your customers.
Managing customer support through email alone is overwhelming. Urgent issues get lost. Assignments are unclear. Customers don't get timely responses.
How many times have you heard:
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Are you working on that email? -
I don't know the status of that one.
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Who knows how many emails we got last month?
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We missed that email....
No amount of folders, flags, or rules can fix your email client.
Email clients are great for personal email, but they simply weren't built to do team-based help desk and customer support work.
HelpSpot's six superpowers
fix all this and more.
It's hard to imagine going back to a standard email client.
After using HelpSpot for the past 5 years, it's hard to imagine going back to a standard email client. HelpSpot helps us to keep 50,000 vehicles and trailers on the road worldwide.
HelpSpot does what normal email can't!
Louwrens van Deventer
Freeway Fleet Systems
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Support Command Central
HelpSpot brings all customer inquiries into a single, organized hub, ensuring every message is accounted for and nothing gets overlooked.
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The Efficiency Accelerator
Boost your team's efficiency with HelpSpot's streamlined workflows. Assign, prioritize, and update requests effortlessly to keep support moving at top speed.
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The Trust Builder
Every customer interaction is an opportunity to strengthen relationships. HelpSpot ensures responses are clear, building trust with organized and reliable communication.
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Customer Frustration Fighter
Say goodbye to confusing email threads! HelpSpot untangles the chaos and eliminates the frustration with precise tracking of each customer inquiry.
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Repetitive Task Terminator
Kick redundant tasks to the curb with powerful automation that keeps your team's energy on tackling the real tricky bits in support.
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Your Success Sidekick
Our team is with you every step of the way to ensure you unlock HelpSpot's full potential from day one.
Watch our 2 minute feature overview
We've curated a set of features specifically designed to address the needs of a team moving from pure email to an integrated help desk software solution.
No fluff, just the features you need to get your support in order.
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Integrate with Office365, Exchange, Gmail, or IMAP
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Clean, email-like interface
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Unified inbox for all your support channels
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Team collaboration and assignment
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Automated responses and canned messages
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Customer self-service portal
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Ticket history and status updates
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Reporting and analytics
US, EU, or self-hosted
Run your help desk in one of our datacenters for secure, fast, and reliable hosting or host it yourself on-premise, in your own cloud, or completely offline.
A word about AI
AI is the buzzword in the help desk software and customer support world right now. But here's our take: the best support will always come from real humans who genuinely care about helping others.
AI can be an incredible sidekick, taking care of the repetitive stuff so your team can focus on what they do best - building meaningful connections with customers.
That's why we're thoughtfully adding AI features to HelpSpot that amplify (not replace) your team's natural talents. AI writing assitance and AI triage are already in place with more exciting tools coming your way throughout 2025.
Amazing customer support
We think we offer the best customer support in the help desk software industry, but don't just take our word for it. You can see our real-time feedback dashboard for yourself.
Free professional onboarding
Work directly with our certified HelpSpot experts who will guide you through a personalized setup process — from mailbox configuration to automation rules.
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Discovery call to understand your needs
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Hands-on Zoom setup assistance
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Custom workflow configuration
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Team training and best practices
Learn more about our onboarding process → Learn more about onboarding →
Everyday HelpSpot helps organizations like these deliver real world results.
Your team needs to focus on delivering exceptional support, not wrestling with email chaos.
Let HelpSpot help desk software transform your email support into a streamlined, efficient system that works for everyone.
Get started with HelpSpot in minutes.
No more missed emails, no more frustration—just smooth, organized support. Try it free for 21 days.
No credit card needed.
No credit card required. Personalized onboarding support available.
I have questions about if HelpSpot is right for me...
I have questions about the pricing and purchasing...
I have questions about data, security, and compliance...
If you're coming from an email system we generally recommend starting fresh as importing old emails that are not threaded by HelpSpot will result in the same messy situation you likely already have in your current setup.
If you're coming from another help desk software solution we may be able to work with you to import your data. Unfortunately there are no industry standard transfer formats so each situation is unique, but our sales team can go over the options with you.
I have questions about support...
Here’s what you can get done with HelpSpot in 21 days.
Get up and running.
- Free onboarding call
- Connect your Microsoft or Google inbox
- Start responding to tickets in minutes
Get comfortable.
- Optimize your ticket workflow
- Create custom fields and automations
- Integrate with your business systems
Regret not switching years ago.
- Instantly access real-time analytics
- A 360° view of your customer support
- Never miss a customer request again
“Does what email can't”
“Saved our customer service”
“Gets us out of jams”
“The right tool for the job”
“Made our lives easy”
“A great tool”
“It’s invaluable”
“It’s awfully good”
“A great product”
“Provides fantastic support”
“Huge time saver”
“Bang for the buck”
“It just makes sense”
“The best Helpdesk, I've used”
“Does what email can't”
“Saved our customer service”
“Gets us out of jams”
“The right tool for the job”
“Made our lives easy”
“A great tool”
“It’s invaluable”
“It’s awfully good”
“A great product”
“Provides fantastic support”
“Huge time saver”
“Bang for the buck”
“It just makes sense”
“The best Helpdesk, I've used”