Get to know your health plan
Welcome, new members! We've made it easy to get answers to your top questions so you can start making the most of your plan in 2026.
Easily access your plan with MyBlue
MyBlue is your personalized online member account that makes understanding and using your health plan simple.
A more personalized approach to finding care
We're here to make it easier to find a provider that works for you. We’ve identified care options and resources that are in your network, tailored to your unique needs, and accepting new patients.
Medicare plans that fit you
We’re here to help you find the coverage that fits your needs. Explore our HMO and PPO Medicare Advantage plans, Medex® plans, and our dental and Prescription Drug Plans. Choose the coverage that is right for you, supported by a large network of doctors, specialists, and hospitals in Massachusetts.
The care you need. Whenever and wherever.
You have more ways than ever to get expert medical opinions and advice — right when you need them.
24/7 nurse line
When you're uncertain if your symptoms are serious or if an injury needs immediate care, call the 24/7 Nurse Line to get answers to your questions at no additional cost to you.
Best for: Advice on when to seek care or questions about your symptoms, or whether they might be serious.
Remote doctor visits
We’re expanding the types of care available via telehealth to better meet the needs of our members. Any medically necessary service covered under a member’s health plan can now be performed via telehealth (by video or phone) when appropriate, and offered by your doctor.
If your coverage already includes our telehealth benefit, please use our Well Connection platform now available when you sign in to MyBlue.
Best for: colds, minor cuts, cough, wheezing, sore throat, headache or migraine, mild allergies, fever, skin rash, anxiety, depression.
Doctor's office
Your doctor’s office is where you should start for scheduled checkups and for urgent health concerns that occur during office hours.
Best for: asthma, minor burns, nausea, urination problems, back pain, minor injuries, suspected flu, sinus infection, behavioral health, conjunctivitis or other eye irritation.
Urgent care
Go to a nearby urgent care center when you need immediate, in-person help for a non-life-threatening problem and you can't get in to see your doctor. Find an urgent care center near you.
Best for: joint/muscle pain or injuries, nausea or diarrhea, respiratory issues, bites, cuts, concussion screening, stitches, asthma attack, X-rays, and suspected strep throat or bronchitis.
Emergency room
Go to the nearest emergency room when you're facing a life-threatening situation or think you could put your health in danger by delaying care.
Best For: difficulty breathing, chest pain or upper abdominal pain or pressure, seizures, swelling or hives, severe burns, sudden blurred vision, fainting, sudden dizziness, persistent vomiting or diarrhea, and suddenly being unable to speak, see, walk, move, or comprehend.
RANKED #1 IN MEMBER SATISFACTION
We’re proud to be ranked #1 among commercial health plans in MA and most trusted. Visit J.D. Power for more information on our 2025 award.
we put the BLUE in bluebikes
As Bluebikes' sponsor, we're proud to power Greater Boston's bikeshare system for a healthier you, a stronger community, and a cleaner planet.
Driving impactful health care improvements
In 2024, we partnered with industry and community leaders to drive lasting change in health care affordability, transparency, and stability.