Put Customers at the Center of Every Interaction with Gyst

Static IVR systems treat every caller the same, increasing errors, repeat prompts, and agent transfers while lowering self-service rates. Without insight into caller struggles, fixing issues becomes guesswork, and ROI suffers.

This product overview highlights a web API that personalizes IVR and voice bot flows on Amazon Connect in real time. By adjusting playback speed, response time, input method, and prompts based on caller behavior, it reduces friction and boosts self-service. Features include:

· Per-caller tuning without stored profiles
· Analytics revealing node-level errors
· Integration with AWS and Amazon Connect

Explore how real-time personalization transforms contact center performance.