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HTTP/2 200 date: Sun, 28 Dec 2025 15:30:21 GMT content-type: text/html server: nginx x-frame-options: SAMEORIGIN set-cookie: cookie_test=2f2895dc-edf4-4e96-8b29-272cdcc5d588; expires=Tue, 27-Jan-2026 15:30:21 GMT; path=/; httponly set-cookie: bkd=91c8f49fe389113ede7c5aac111143fa; expires=Sun, 11-Jan-2026 15:30:21 GMT; path=/; secure; httponly cache-control: max-age=0 expires: Sun, 28 Dec 2025 15:30:21 GMT x-content-type-options: nosniff strict-transport-security: max-age=86400; includeSubDomains Frequently Asked Questions | Well.ca - Canada's online health, beauty, and skin care store | Free Shipping $35+ in Canada

Well.ca

FAQ

Account Careers Coupons Email Gift Certificates Ordering Returns Safety Shipping

Account

We'd be happy to explain the process of creating & sharing "My Lists" on Well.ca.

To begin, please log into your account. Next, click on the heart icon at the top of the page to navigate to the "My Lists" section of your account. To create a new list, click on the "New List" button, name your list, click "Save", and then visit the product pages of the products you want to add to it. There will be an "Add To List" button on the product page of every product we sell.

When you are ready to share your list, please click on the "SHARE LIST" button to the right of the list from within the "My Lists" section of your account. From here, a pop-up will display with the option to copy the link to your list. You can then paste this link in a text message or email with friends and family. When the recipient(s) access your link, they will see the name of the list and the products contained in the list. If the product(s) are currently available, they will have the option to add the product(s) to their own cart.

To remove a product from "My Lists", first log into your account. From there, click on the heart icon at the very top of the webpage or use the account drop down menu and select the "My Lists" option. From here, locate the list you wish to edit, and click "View All". The page will refresh and you will see all the products saved to that list. Click on the heart icon next to the product you want to remove and it will be removed immediately from this list.

Well.ca no longer includes paper invoices in the shipment of orders in an effort to reduce the amount of paper we use. The good news is that your order invoice can be easily accessed and downloaded from the Order History section of your Well.ca account! To download the invoice for your order, please sign in to your Well.ca account and follow the steps below:
1. Click on your name at the top of the screen
2. Click on "Order History"
3. Locate the order you'd like to view or print an invoice for and click on "More details about this order"
4. Click the "Download Invoice" button and it will bring up a printable copy.

If you have forgotten your password, you'll need to follow a few easy steps to reset it:
1. Navigate to Well.ca and click "Sign In / Register" at the top.
2. Click "Forgot password?" under the Sign In button.
3. Enter your email address associated with your Well.ca account in the space provided and click the "Submit" button.
4. Check your inbox for an email with the subject line "Well.ca - Reset Password" from info@well.ca. The email should be received within 10 minutes of submitting your email address. If you do not see it in your inbox, please check your junk/spam folder.
5. Once you open the email, please click the link provided and submit a new password on the "Reset Password" page that opens.

To ensure all email communication you receive from Well.ca is in French, please update your Preferred Language within your account settings by performing the following steps:
1. Log in to your Well.ca account.
2. Click on your name in the upper right-hand corner of the website.
3. Click on "View or change my account information" under the My Account Information section.
4. Select "French" from the "Preferred Language" drop-down
5. Click the "Update" button

Careers

Coupons

Some products are not eligible for coupon use as listed on the Product Page.

Restrictions may vary based on the active promotion guidelines. Any orders containing misused coupons may be subject to verification and cancellation at the sole discretion of Well.ca. Well.ca also reserves the right to disable coupons at any time.

Other restrictions may apply.

If you would like to sign up for our newsletter, you will be notified of any Well.ca-specific promotions or coupons as they become available in our weekly sales section! You can subscribe to our newsletter through this link.

Additionally, if you are not already using our Be Well loyalty program, you are missing out! It is a great way to earn points and once you earn 25,000 points, this is equal to a redemption value of $10 that you can use on an order! For more information, refer to https://well.ca/bewell

Email

Gift Certificates

Please ensure your cart contents are finalized on the "My Cart" page and then proceed to enter your billing and shipping information on the "Review & Place Order" page. If the gift card does not fully cover the order total, please select the payment method you would like to use to pay the rest of the order with.

If all of this information is correct and finalized, you can proceed to enter your gift card information. You will need to locate the "Add Gift Card" box in the Payment Method section. Click on "add" to reveal the boxes. In these boxes, please enter your 21-digit code/card number and 4-digit PIN. When you are ready, click "Apply". Your order summary should adjust to reflect the gift card amount deducted from your order total.

Retrieving your gift card number and/or PIN if misplaced is quick and easy! First, go to https://welldotca.cashstar.com/self_service/v2/register. Enter your email address associated with your gift card and click "Send Me The Link". Once you receive the email, open it and click on "View My Gift Card Information". A new window will open containing any gift cards you have sent or received. Locate the correct one and click "View Card". Your gift card number and PIN will now be displayed, along with your balance.

Ordering

We'll send you an email to confirm your order, and again to let you know when the order is about to ship out! Most Well.ca orders are delivered within 2-5 days of being placed, depending on stock availability, warehouse location and shipping destination. Please bear in mind that fulfillment & delivery times can vary surounding large sales and around Canadian holidays.

We cannot change or edit an order after it's been placed. Order cancellation may be an option, but is time-sensitive and cannot be guaranteed after your order has been placed. Please reach out to our Customer Care team as soon as possible. If cancellation is not possible at time of contact, our Customer Care Team can help facilitate a return upon delivery (for eligible items, please see our returns policy).

Saved Credit Card details cannot be edited, but an old card can be removed and a new card added, at your convenience. Here's how: On the "Review & Place Order" screen in checkout, scroll down to "Payment Method", then click the "Remove" option next to the saved credit card you wish to replace. Afterwards, or during the next time you are in checkout, enter in your New credit card details. Select to save that credit card for future purchases, if desired.

We're sorry that the product you're looking for is sold out at this time! Sadly, we can't always predict the timing around when a product will come back into stock. To be notified once a product becomes available, please visit the product page and enter your email address in the space provided. Alternatively, if you are already logged in to your account, you can simply select "Click here to be notified by email when this product becomes available." When the product is back in stock, we'll send you an email to let you know!

When your order is ready to be shipped, you will receive a shipment confirmation email which will contain shipment details, your tracking number, and a link to track your package(s).

There may be a delay of 12-24 hours before the carrier posts initial tracking updates.

Fulfillment & Delivery times can vary, especially during sales and around Canadian holidays.

We do rely on our customers to ensure the provided shipping address is accurate before completing ones Well.ca order. Well.ca Customer Care cannot modify or update address information once an order has been placed, nor can we redirect orders once items have left our warehouse(s). Order cancellation may be an option, but is a time-sensitive action and is not always possible once an order has been placed. Please reach out to our Customer Care team as soon as you notice the error.

You will find a Canadian flag on certain products across the site, indicating the product is from a Canadian brand, with its headquarters in Canada.

If you have questions relating to a product or brand that are not answered within the information, ingredients, and/or description listed on Well.ca, we'd recommend reaching out to the brand or manufacturer directly for the best answer.

Returns

Upon receiving your return, our Well.ca returns team will inspect the item(s) to ensure they are in original and resalable condition before approving and issuing a refund. Restocking fees may be deducted from your refund, or a partial refund issued, if items are determined to not be in their original and resalable condition. You will receive an email from our Returns team to advise on the status of your return.

Safety

Shipping

All Well.ca orders are shipped to your home, or you can use the "In-Store Pickup" option in checkout, and choose to collect your order at one of the 300+ Rexall, Guardian, IDA, or Medicine Shoppe Drugstores across Canada.

Please note: In-store pickup is available at select drugstore locations and subject to the same shipping rates as home delivery. Orders that have not been picked up within 2 weeks of the delivery date will be returned to the Well.ca warehouse and refunded to the original method of payment.

We offer free shipping to most Canadian Addresses, on orders $35+ (before tax).

Orders below $35, shipping to the US, or shipping to areas within Canada which are serviced less frequently by our carrier partners are subject to shipping fees.

Shipping fees are calculated based on the delivery address provided to Well.ca, and if applicable, will be displayed to you during checkout. Shipping Fees are non-refundable.

When shipping to the US, additional customs/import/duty fees may be applicable at time of delivery and are the sole responsibility of the customer.

We understand the excitment that comes with waiting for an anticipated Well.ca order! Please know that it is perfectly normal if tracking details take a while to update at the carrier level. Our Customer Care team has access to the same tracking information as you do, so we advise that you check back in with your tracking details often for the most accurate delivery information & updates.