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Tags Zendesk Help Desk Software API
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Targets
Rest API: Tags
Tags can be attached to tickets and topics. Tags cannot be created or updated alone, but are always submitted in conjunction with create/update of an asset type.
List
GET /tags.(xml|json)
Returns the 100 most used tags. The list is updated once a day.
Response
Status: 200
<tags>
<tag>
<count type="NilClass">10</count>
<id>63</id>
<name>printer</name>
</tag>
<tag>
<count type="NilClass">8</count>
<id>62</id>
<name>XP</name>
</tag>
...
</tags>List assets associated with given tags
GET /tags/#{tag}.(xml|json)?for=(ticket|entry)
Returns all assets associated with the given tags. Delimit tags with “+”. The list is paginated using offsets. If 15 elements are returned (the page limit), use ?page=2 to check for the next 15 and so on.
Response
Status: 200
<tickets>
<ticket>
...
</ticket>
<ticket>
...
</ticket>
...
</tickets>
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