The key to a thriving business is creating a growing pool of happy and loyal customers. To achieve this, many businesses are establishing a customer-centric vision and tactical strategy in order to provide exceptional customer experience. Therefore, it is imperative that companies closely track all of their customer interactions throughout the customer lifecycle. Download this white paper to learn more about the benefits and best practices for integrating Salesforce CRM with Zendesk help desk software, along with how quickly you can get both platforms to work together.
Best Practices for Measuring Help Desk Performance
Managing your company’s customer support should never feel as volatile as predicting the weather. Even if it seems that your customers’ behaviors can change on a moment’s notice (and oftentimes do) there are tools that can make your support team… Read more
Zendesk is so easy that support managers can get their help desks up and running in a day. In fact, many claim that they’ve set up their help desks in just 15 minutes. Now it’s time to prove it to yourself.
Download this whitepaper to learn how Groupon was able to quickly set up their customer support department to keep its 25 million+ customer base happy using Zendesk.
Download this white paper to learn how to quickly integrate Twitter into your support department, streamline your whole customer service experience and bolster your team’s effectiveness.
Software-as-a-Service (SaaS) has come of age. In every industry, enterprises large and small are making the switch from on-premise enterprise software applications to hosted services. Organizations considering web-based help desk solutions should carefully evaluate vendor offerings against key criteria, including how quickly they can integrate the software into their support department.
Download this white paper to learn more about the benefits and best practices for offering multi-channel support, as well as leveraging a fast mobile platform within your support team.
Businesses are under increasing pressure to deliver better service over a broader range of channels, including the Web, email, social networks, and mobile devices. It’s more important than ever to choose the right help desk software that can quickly integrate with your existing support structure.
