You can use text placeholder in your widgets to include information about the selected objects in your help desk pages. If you wanted to insert the name of the user who is logged in to the system you could insert {{current_user.name}}.

Examples

Hello user

Hi {{current_user.name}}

Depending on what page a wizard is displayed on it has access to different text placeholders

The current_user Text Placeholders

All pages have access to the current_user placeholders if a user is logged in.

{{current_user.name}}

The name of the user logged in to your help desk.

{{current_user.first_name}}

The first name of the user logged in to your help desk.

{{current_user.email}}

The email address of the user logged in to your help desk.

{{current_user.organization.name}}

The organization of the user logged in to your help desk.

{{current_user.external_id}}

The external id of the user logged in to your help desk.

{{current_user.phone}}

The phone number of the user logged in to your help desk.

{{current_user.id}}

The id of the user logged in to your help desk.

The ticket Text Placeholders

Pages where you are viewing a ticket have access to the ticket placeholders.

{{ticket.title}}

Ticket subject.

{{ticket.description}}

Ticket description.

{{ticket.url}}

Full URL path to ticket (excluding “https://”).

{{ticket.id}}

Unique ticket ID.

{{ticket.status}}

Ticket status.

{{ticket.priority}}

Ticket priority.

{{ticket.ticket_type}}

Ticket type.

{{ticket.index}}

Attention score.

{{ticket.group}}

Ticket group.

{{ticket.due_date}}

Ticket due date (relevant for tickets of type Task).

{{ticket.latest_comment_formatted}}

Latest comment.

{{ticket.latest_public_comment_formatted}}

Latest public comment.

{{ticket.all_comments_formatted}}

All comments, latest first.

{{ticket.account}}

Help desk name.

{{ticket.assignee.name}}

Ticket assignee full name (if any).

{{ticket.assignee.first_name}}

Ticket assignee first name (if any).

{{ticket.assignee.last_name}}

Ticket assignee last name (if any).

{{ticket.requester.name}}

Ticket requester full name.

{{ticket.requester.first_name}}

Ticket requester first name.

{{ticket.requester.last_name}}

Ticket requester last name.

{{ticket.organization.name}}

Ticket requester organization.

{{ticket.current_collaborators}}

Ticket Cc’s.

{{ticket.ticket_field_ID}}

Ticket custom field. E.g, {{ticket.ticket_field_123}}.

The requester Text Placeholders

Pages where you are viewing a ticket have access to the requester placeholders.

{{requester.name}}

The name of the user who requested the ticket.

{{requester.first_name}}

The first name of the user who requested the ticket.

{{requester.email}}

The email address of the user who requested the ticket.

{{requester.organization}}

The organization of the user who requested the ticket.

{{requester.external_id}}

The external id of the user who requested the ticket.

{{requester.phone}}

The phone number of the user who requested the ticket.

The user text place holders

Pages where you are viewing a user have access to the user placeholders.

{{user.name}}

The name of the user.

{{user.first_name}}

The first name of the user.

{{user.email}}

The email address of the user.

{{user.organization}}

The organization of the user.

{{user.external_id}}

The external id of the user.

{{user.phone}}

The phone number of the user.