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Integrations
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Close the loop between support and the rest of your organization with leading CRM, time tracking, billing, and project management tools. Zendesk includes out-of-the-box integrations with Atlassian JIRA, GoodData, Google Analytics, NetSuite, Salesforce and more than 60 others.
?The headline for us is that right out-of-the-box, Zendesk optimized how we handle the core of our business: user-generated content. We then used Zendesk?s APIs to integrate ticket management into the process.?
Zendesk to JIRA workflow extensions, and connectors for Crowd user management and Zendesk to JIRA SSO. »»
Push Zendesk tickets to Basecamp as comments or to-dos, to qualify, plan, assess and discuss feature requests »»
Look up the contact details of your customers in Batchbook »»
Link source code changes to your Zendesk ticket system and maintain a seamless history of customer support and development activity. »»
Complete customer service agent workflow in the palm of your hand for zensational service on the go »»
Send out important announcements and notices to all your customers by importing your Zendesk users into CakeMail »»
Push customer support status updates to your Campfire account. Add a Campfire chat room to your help desk for live chat support »»
WordPress e-commerce plugin with single sign-on between your members area and your Zendesk help desk. »»
Automatically create customer service tickets within Clarizen directly from your Zendesk help desk. »»
Send out SMS text messages to cell phones and pagers directly from a Zendesk ticket event using a Clickatell account »»
Easily transfer your contact’s information from Zendesk to create Constant Contact mailing lists. »»
Manage customer email list subscriptions directly within your Zendesk help desk »»
Single sign-on with Django, a high-level Python Web framework that encourages rapid development and clean, pragmatic design »»
For web sites using Drupal users logged into your site are automatically logged into your Zendesk help desk »»
Send out instant message updates on customer service tickets via AIM, Yahoo!, Jabber, GTalk, and Windows Live Messenger. »»
Allow users to log in to your help desk with their Facebook account. »»
Fluid is a “site specific browser” for OS X, which allows users to create a standalone browser for their Zendesk help desk »»
Create any kind of online form and automatically add data submissions to your Zendesk account. »»
Use Freshbooks to save time and increase billing accuracy by billing your clients per incident directly from the Zendesk ticketing system. »»
See a summary of outstanding Zendesk tickets live on your Geckoboard status board. »»
Route Get Satisfaction community comments to your Zendesk ticket system for topics that require private attention or internal escalation »»
Gain business insight into your customer support activity with advanced analytics powered by GoodData. »»
Allow users to log in to your help desk with their Google account. »»
Track how your users navigate your customer service help desk. »»
Use GoToManage to automatically link hardware and software to Zendesk requesters when receiving new tickets. »»
Growl when you get assigned to a ticket or a new ticket gets created in Zendesk. »»
Transfers system, network, and software alerts from Groundwork Monitor into your Zendesk support ticket system. »»
Track time spent on tickets in Zendesk and submit your data directly to Harvest. »»
Look up customer contact details in Highrise and add notes to contacts on-the-fly »»
Send notifications directly to your HipChat rooms whenever a Zendesk support ticket is created or changed. »»
Seamlessly engage with customer by converting tweets into Zendesk tickets. »»
Read and listen to customer support voice mails within Zendesk by automatically turning phone call messages into Zendesk tickets. »»
Stay more in touch with customers with Zendesk for iPad. Complete agent workflow at the touch of a screen . »»
Creates JIRA issues from Zendesk tickets and keep the communication on the two in sync. »»
Creates JIRA Studio issues from Zendesk tickets and keep the communication on the two in sync. »»
Set up your dropbox in Zendesk directly, grab the box ID number, throw it into this Joomla! plugin and off you go. »»
Add a LiveChat button to your Zendesk that allows website visitors to contact you instantly or forward after-hours messages directly to your Zendesk support ticket system. »»
Now you can combine remote support from LogMeIn Rescue and Zendesk ticketing workflow to deliver fast, reliable support for PCs, Macs, and smartphones. »»
Let your customers log in to your Zendesk application with their Magento customer credentials. »»
Send out proactive customer support information and/or service related newsletters with Mailchimp »»
Favorite a tweet and see it directly in the MarketMeSuite Zendesk tab. »»
Monitor and engage customers on Twitter by turning tweets into Zendesk tickets. »»
Track ticket creation and resolution by status, type, submitter, priority, tag and many more options. »»
Authenticate and populate users with a Windows Server Active Directory resource »»
Post Zendesk tickets into MindTouch that can then be turned into Knowledge Base articles »»
Use NetSuite and Zendesk to sync your support & feature requests from customers, stakeholders and of course your employees. »
Provide an easy way for customers to rate support emails from help desk agents »»
Okta provides enterprise-class identity management without the on-premise cost. Control for IT and single sign-on for end-users, all your web apps covered. »»
Access past conversations you’ve had with your website visitors and have follow up information readily available with Olark. »»
OneLogin provides single sign-on and identity management for companies that operate in the cloud. Sign into Zendesk and other services with just one click. »»
Generate automated voice to transcribed text Zendesk support tickets »»
Allow users to log in to your help desk with an OpenID account »»
Let your customers get instant access to Zendesk from their account page with the Zen-Gizmo connector. »»
Performable is an analytics and email automation system enabling companies to better communicate with customers across marketing channels and over time. »»
Open integration platform providing connectivity to all objects exposed by the Zendesk API, including custom fields, to over 400 other enterprise applications. »»
Pull Zendesk support software views directly into Pivotal Tracker and drag-and-drop tickets into the development backlog. »»
Conveniently manage large files on Rackspace CloudFiles™ from within Zendesk. »»
This Rails gem provides native remote authentication support and is a elegant way of implementing SSO in Rails »»
Look up contact details from Salesforce on ticket requesters in Zendesk. See Zendesk tickets for contacts or companies in Salesforce »»
Secure Assertion Markup Language (SAML) allows you to provide Single Sign-on (SSO) for your help desk using enterprise identity types such as Active Directory and LDAP. »»
Author your knowledge base article with images and post directly to Zendesk. »»
Bring your instructions, tutorials and guides directly to your Zendesk help desk with Screensteps Live »»
With the Zendesk plugin for Seesmic Desktop 2, your support agents can view, update and manage customer support tickets within Seesmic. »»
Automatically create Zendesk tickets for any website or server alert from your Sentinel server monitoring account. »»
Add a Live Chat widget to your website. Receive detailed configuration information, remote screen captures and live chat transcripts directly in your Zendesk ticket system. »»
Read, insert, update, and remove operations for Zendesk Organizations, Tickets, and Users. »»
Solve360 is a modern CRM that integrates features to manage client projects. It’s ideal for small teams in service based companies that need a flexible solution. »»
Gain complete visibility into your customer relationships with this two-way integration that lets you seamlessly access your SugarCRM customer data from Zendesk, and vice versa. »»
Create surveys and collect feedback from users about their customer support experience with SurveyGizmo »»
Seamlessly integrate customer satisfaction surveys into closed customer support tickets. »»
Display Tactile CRM user information on ticket requesters with Tactile CRM »»
The Magento Zendesk module allows companies using both Zendesk and Magento to have customers log in to your Zendesk support system with their Magento credentials. »»
Deliver ticket notifications to customer support agents and users via SMS. »»
Turn a customer tweet into a new Zendesk ticket or “twicket” with one click. »»
Create real-time Zendesk tickets from live chat sessions in Velaro »»
Zendesk for WordPress allows you to bring your Zendesk helpdesk into your blog or site with single sign on, ability to convert blog comments to tickets, access your tickets from your dashboard and more! »»
Record time against trouble tickets and send that data directly into Xero, MYOB, Quickbooks, Kashflow or Sassu for your billing requirements »»
Push help desk system updates and trouble ticket information to a Yammer account. »»
Analyze and work with your customer service tickets using the prebuilt YouCalc on-demand analytics solution. Integrate a personal performance widget for agents in the Zendesk ticket support system. »»
Let your customers get instant access to Zendesk from their account page with the Zen-Gizmo connector. »»
Coherence Design ZenSET brings advanced business hours awareness to Zendesk »»
Create a Zendesk ticket automatically at the end of every chat. Information on any open tickets is also retrieved automatically from Zendesk prior to the start of any chat. »»
