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Why Zendesk for Help Desk Software?
Easy to Get Started
Zendesk is ready to use as soon as you create an account. You don't need to worry about servers or software updates. And because it's web-based, you can access Zendesk anywhere, from any device .
"We were up and running in 15 minutes"
Easy to Engage Customers
Meet your customers where they live and connect with them via multiple customer service channels -- web, email, Twitter , iPhone , iPad , Android , BlackBerry , online chat, community forums, knowledge bases and more.
"Our customers are saying they have never seen services like this."
Easy to Scale
Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.
"Right off the bat, Zendesk was intuitive to use. It could easily scale to support our increasing volume."
Easy to Integrate
Integrate with leading CRM and IT systems including Salesforce, NetSuite, Atlassian JIRA, Google Analytics and 60 more. Use our API to integrate with virtually any other web-based application or back-end system.
"A key requirement was an established, well proven and well documented API."
Easy to Customize
Design your support site to reflect your brand . Configure your support workflow based on your business processes.
"The transparency of the system is great. It's a very open kind of technology -- easily add things to and export things out of."
