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Entries Zendesk Help Desk Software API
- White Papers
- A Guide to Multi-Channel Customer Support
- An Inside Look Into How Groupon Does Support
- Guide to Customizing and Integrating Your Zendesk
- How To Support Your Customers with Twitter
- Saas Help Desk Software: Your 6 Requirements
- Selecting Help Desk Software for the Enterprise
- Zendesk for Salesforce: An Integration Guide
- Webinars
- Why Zendesk?
- Batchbook + Zendesk Webinar Integration
- Capture the Definitive Business Metric: Customer Satisfaction
- Customer Support Made Easy: Why Zendesk?
- CSS in Zendesk
- Customizing Zendesk to Work for You
- Get Satisfaction + Zendesk Integration Webinar
- Getting Started with your Zendesk
- Getting Started: Intermediate
- GoodData for Zendesk Webinar
- JIRA + Zendesk Integration Webinar
- LiquidPlanner + Zendesk Integration Webinar
- LogMeIn Rescue for Zendesk – Remote Support Solution Webinar
- New Release of GoodData for Zendesk
- Salesforce + Zendesk Integration Webinar
- SurveyGizmo + Zendesk Integration Webinar
- Sweeten your help desk with an integration to SugarCRM
- Webinar: Tips and Tricks for Getting the Most Out of Zendesk
- Zendesk for iPad
- What’s New?
- Zendesk for Seesmic Desktop
- Zendesk for Twitter 2.0
- Zendesk New Community Features Webinar
- Zenfession: BigTent
- Zenfession: Postbox
- Ifbyphone for Zendesk Integration
- Customer Stories
- API
- Documentation
- Partners
- Newsletter
Mail API
Rest API
- Introduction
- Organizations
- Groups
- Tickets
- Attachments
- Users
- Tags
- Forums
- Entries
- Search
- Ticket Fields
- Macros
Widgets
Remote Authentication
Targets
Rest API: Entries
“Entries” is the common URL location for forum topics.
Show
GET /entries/#{id}.xml
Returns a single entry.
Response
Status: 200
<entry>
<id>12</id>
<forum-id>6</forum-id>
<title>This is the title of the topic</title>
<body>This is the body of the topic</body>
<created-at>2007-01-03T00:10:08Z</created-at>
<updated-at>2007-06-04T10:07:02Z</updated-at>
<hits>3</hits>
<posts-count>1</posts-count>
<is-locked>false</is-locked>
<is-pinned>true</is-pinned>
<is-public>false</is-public>
<submitter-id>3</submitter-id>
</entry>List
GET /forums/#{forum_id}/entries.xml
Returns all entries (topics) for a given forum. The list is paginated using offsets. If 25 elements are returned (the page limit), use ?page=2 to get the next 25 entries, and so on.
Response
Status: 200
<entries count="87">
<entry>
...
</entry>
<entry>
...
</entry>
</entries>Create
POST /entries.xml
Creates a new entry.
Request
<entry>
<forum-id>6</forum-id>
<title>This is the title of the entry</title>
<body>This is the text of the first post for the entry</body>
<current-tags>printer ink</current-tags>
<is-locked>false</is-locked>
<is-pinned>true</is-pinned>
</entry>Submitter of the entry is set to the authenticated user
Response
Status: 201
Location: {new-entry-id}.xmlUpdate
PUT /entries/#{id}.xml
Updates an existing entry with new details from the submitted XML.
Request
<entry>
<is-pinned>false</is-pinned>
<additional-tags>printing</additional-tags>
</entry>Response
Status: 200Entry set not to be pinned and “printing” tag added. You can remove tags with remove-tags and set tags with set-tags.
Destroy
DELETE /entries/#{id}.xml
Destroys the entry with the referenced ID. All related posts are destroyed as well.
Response
Status: 200List Posts
GET /entries/#{id}/posts.xml
Lets you iterate all the posts for a given entry. You can supply a page parameter to get next page, i.e.: /entries/#{id}/posts.xml?page=#{page}.
RESPONSE
Status: 200
<?xml version="1.0" encoding="UTF-8"?>
<posts type="array" count="7">
<post>
<account-id type="integer">1</account-id>
<body>This was an awesome article, thanks so much</body>
<created-at type="datetime">2011-02-03T11:41:12-08:00</created-at>
<entry-id type="integer">43</entry-id>
<forum-id type="integer">12</forum-id>
<id type="integer">594718</id>
<is-informative type="boolean">false</is-informative>
<updated-at type="datetime">2011-02-03T11:41:12-08:00</updated-at>
<user-id type="integer">2640</user-id>
</post>
...
<post>
<account-id type="integer">1</account-id>
<body>You make me happy.</body>
<created-at type="datetime">2011-02-03T08:25:51-08:00</created-at>
<entry-id type="integer">43</entry-id>
<forum-id type="integer">12</forum-id>
<id type="integer">598</id>
<is-informative type="boolean">false</is-informative>
<updated-at type="datetime">2011-02-03T08:25:51-08:00</updated-at>
<user-id type="integer">2647</user-id>
</post>
</posts>
Add post
POST /posts
Add a post to an existing entry.
Request
<post>
<entry-id>43</entry-id>
<body>This is a comment to an entry</body>
</post>Response
Status: 200Update post
PUT /posts/#{post_id}
Edits an existing post.
Request
<post>
<body>This is a edited comment to an entry</body>
</post>Response
Status: 200Destroy post
DELETE /posts/#{id}.xml
Destroys the post with the referenced ID.
Response
Status: 200Note: You can decide if the creation of a topic, or a comment within a topic, triggers an email notification to subscribers. This is handy when bulk importing a large amount of topics and comments via the API. When making a POST to entries.xml or posts.xml just include <silence-notification>true</silence-notification> to stop any notifications being generated.