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Search Zendesk Help Desk Software API
- White Papers
- A Guide to Multi-Channel Customer Support
- An Inside Look Into How Groupon Does Support
- Guide to Customizing and Integrating Your Zendesk
- How To Support Your Customers with Twitter
- Saas Help Desk Software: Your 6 Requirements
- Selecting Help Desk Software for the Enterprise
- Zendesk for Salesforce: An Integration Guide
- Webinars
- Why Zendesk?
- Batchbook + Zendesk Webinar Integration
- Capture the Definitive Business Metric: Customer Satisfaction
- Customer Support Made Easy: Why Zendesk?
- CSS in Zendesk
- Customizing Zendesk to Work for You
- Get Satisfaction + Zendesk Integration Webinar
- Getting Started with your Zendesk
- Getting Started: Intermediate
- GoodData for Zendesk Webinar
- JIRA + Zendesk Integration Webinar
- LiquidPlanner + Zendesk Integration Webinar
- LogMeIn Rescue for Zendesk – Remote Support Solution Webinar
- New Release of GoodData for Zendesk
- Salesforce + Zendesk Integration Webinar
- SurveyGizmo + Zendesk Integration Webinar
- Sweeten your help desk with an integration to SugarCRM
- Webinar: Tips and Tricks for Getting the Most Out of Zendesk
- Zendesk for iPad
- What’s New?
- Zendesk for Seesmic Desktop
- Zendesk for Twitter 2.0
- Zendesk New Community Features Webinar
- Zenfession: BigTent
- Zenfession: Postbox
- Ifbyphone for Zendesk Integration
- Customer Stories
- API
- Documentation
- Partners
- Newsletter
Mail API
Rest API
- Introduction
- Organizations
- Groups
- Tickets
- Attachments
- Users
- Tags
- Forums
- Entries
- Search
- Ticket Fields
- Macros
Widgets
Remote Authentication
Targets
Rest API: Search
Your zendesk contains a unified search interface for users, groups, organizations, tickets and topics, and offers a wide range of search parameters.
You can use all available search parameters in your REST search, e.g.:
- type:user company.com (search for users from a specific domain)
- printer fire assignee:alexander
- assignee:none
- requester:me@zendesk.com
- submitter:“Joe Doe”
- group:support
- group:none
- status:solved
- priority>normal
- tags:printer
- tags:“printer fire”
Note that your help desk is indexed every 15 minutes. I.e. you might see a delay in the contents of the index.
Sorting
You can sort and order your search results. Supported values are:
- sort:asc
- sort:desc
- order_by:priority
- order_by:status
- order_by:ticket_type
- order_by:updated_at
- order_by:created_at
Note that have to use both terms to get correct results I.e. “order_by:created_at sort:desc” or ”order_by:updated_at sort:asc”.
List
GET /search.xml?query=#{query term}
Returns all assets matching the query. The list is paginated using offsets. If 15 elements are returned (the page limit), use ?page=2 to check for the next 15 and so on.
Response
Status: 200
<records count="342">
<record>
...
</record>
<record>
...
</record>
</records>