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SMS messages via Clickatell Zendesk Help Desk Software API
- White Papers
- A Guide to Multi-Channel Customer Support
- An Inside Look Into How Groupon Does Support
- Guide to Customizing and Integrating Your Zendesk
- How To Support Your Customers with Twitter
- Saas Help Desk Software: Your 6 Requirements
- Selecting Help Desk Software for the Enterprise
- Zendesk for Salesforce: An Integration Guide
- Webinars
- Why Zendesk?
- Batchbook + Zendesk Webinar Integration
- Capture the Definitive Business Metric: Customer Satisfaction
- Customer Support Made Easy: Why Zendesk?
- CSS in Zendesk
- Customizing Zendesk to Work for You
- Get Satisfaction + Zendesk Integration Webinar
- Getting Started with your Zendesk
- Getting Started: Intermediate
- GoodData for Zendesk Webinar
- JIRA + Zendesk Integration Webinar
- LiquidPlanner + Zendesk Integration Webinar
- LogMeIn Rescue for Zendesk – Remote Support Solution Webinar
- New Release of GoodData for Zendesk
- Salesforce + Zendesk Integration Webinar
- SurveyGizmo + Zendesk Integration Webinar
- Sweeten your help desk with an integration to SugarCRM
- Webinar: Tips and Tricks for Getting the Most Out of Zendesk
- Zendesk for iPad
- What’s New?
- Zendesk for Seesmic Desktop
- Zendesk for Twitter 2.0
- Zendesk New Community Features Webinar
- Zenfession: BigTent
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- Ifbyphone for Zendesk Integration
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Remote Authentication
Targets
Targets: SMS messages via Clickatell
Send SMS messages from Zendesk using Clickatell
1. Set up an account at clickatell.com. It’s a paid service but they provide a free trial.
Follow the steps in Clickatell HTTP API Guide to setup the account, add a HTTP connection and obtain an API ID.
2. Create an URL target in Zendesk
Go to Account → Targets → ‘Add Target’ and select ‘Clickatell Target’ as target type.
You need to provide:
- user: is your clickatell username
- password: is your clickatell password
- api_id: is the clickatell http connection API ID
- to: is the mobile number to send the sms message
Test the target to see if you receive a test message from Clickatell (you can send only 10 messages in your free trial).
To see real messages you need to purchase one of the clickatell’s services.
After creating the target you can associate it to a trigger to send specific notifications. See a detailed description to do this.