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Documentation Help Desk Software
Documentation
Free 30 day trial. Sign up in 60 seconds!- White Papers
- A Guide to Multi-Channel Customer Support
- An Inside Look Into How Groupon Does Support
- Guide to Customizing and Integrating Your Zendesk
- How To Support Your Customers with Twitter
- Saas Help Desk Software: Your 6 Requirements
- Selecting Help Desk Software for the Enterprise
- Zendesk for Salesforce: An Integration Guide
- Webinars
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- Batchbook + Zendesk Webinar Integration
- Capture the Definitive Business Metric: Customer Satisfaction
- Customer Support Made Easy: Why Zendesk?
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- Get Satisfaction + Zendesk Integration Webinar
- Getting Started with your Zendesk
- Getting Started: Intermediate
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- LogMeIn Rescue for Zendesk – Remote Support Solution Webinar
- New Release of GoodData for Zendesk
- Salesforce + Zendesk Integration Webinar
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- Sweeten your help desk with an integration to SugarCRM
- Webinar: Tips and Tricks for Getting the Most Out of Zendesk
- Zendesk for iPad
- What’s New?
- Zendesk for Seesmic Desktop
- Zendesk for Twitter 2.0
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Zendesk documentation
Zendesk is a powerful platform for managing support; you’ll be amazed at what you can do with it. To learn how to use Zendesk, from the basics to the advanced, explore our documentation and learning resources.
Glossary
The Zendesk glossary is a great jumping off point. You’ll quickly learn the key concepts and terminology you’ll use every day in Zendesk. »»
Getting Started
The getting started tutorials guide you step-by-step through setting up your Zendesk; as well as lays the groundwork for many of the essential day-to-day help desk tasks. »»
User’s Guide
The User’s Guide is your source for all the details about using Zendesk. It explains the features, workflows, and how to manage support with Zendesk. »»
API Reference
For our technically minded users, the Zendesk API Reference describes the APIs you can use to integrate with and extend Zendesk’s functionality. »»