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Tags Zendesk Help Desk Software API
- White Papers
- A Guide to Multi-Channel Customer Support
- An Inside Look Into How Groupon Does Support
- Guide to Customizing and Integrating Your Zendesk
- How To Support Your Customers with Twitter
- Saas Help Desk Software: Your 6 Requirements
- Selecting Help Desk Software for the Enterprise
- Zendesk for Salesforce: An Integration Guide
- Webinars
- Why Zendesk?
- Batchbook + Zendesk Webinar Integration
- Capture the Definitive Business Metric: Customer Satisfaction
- Customer Support Made Easy: Why Zendesk?
- CSS in Zendesk
- Customizing Zendesk to Work for You
- Get Satisfaction + Zendesk Integration Webinar
- Getting Started with your Zendesk
- Getting Started: Intermediate
- GoodData for Zendesk Webinar
- JIRA + Zendesk Integration Webinar
- LiquidPlanner + Zendesk Integration Webinar
- LogMeIn Rescue for Zendesk – Remote Support Solution Webinar
- New Release of GoodData for Zendesk
- Salesforce + Zendesk Integration Webinar
- SurveyGizmo + Zendesk Integration Webinar
- Sweeten your help desk with an integration to SugarCRM
- Webinar: Tips and Tricks for Getting the Most Out of Zendesk
- Zendesk for iPad
- What’s New?
- Zendesk for Seesmic Desktop
- Zendesk for Twitter 2.0
- Zendesk New Community Features Webinar
- Zenfession: BigTent
- Zenfession: Postbox
- Ifbyphone for Zendesk Integration
- Customer Stories
- API
- Documentation
- Partners
- Newsletter
Mail API
Rest API
- Introduction
- Organizations
- Groups
- Tickets
- Attachments
- Users
- Tags
- Forums
- Entries
- Search
- Ticket Fields
- Macros
Widgets
Remote Authentication
Targets
Rest API: Tags
Tags can be attached to tickets and topics. Tags cannot be created or updated alone, but are always submitted in conjunction with create/update of an asset type.
List
GET /tags.(xml|json)
Returns the 100 most used tags. The list is updated once a day.
Response
Status: 200
<tags>
<tag>
<count type="NilClass">10</count>
<id>63</id>
<name>printer</name>
</tag>
<tag>
<count type="NilClass">8</count>
<id>62</id>
<name>XP</name>
</tag>
...
</tags>List assets associated with given tags
GET /tags/#{tag}.(xml|json)?for=(ticket|entry)
Returns all assets associated with the given tags. Delimit tags with “+”. The list is paginated using offsets. If 15 elements are returned (the page limit), use ?page=2 to check for the next 15 and so on.
Response
Status: 200
<tickets>
<ticket>
...
</ticket>
<ticket>
...
</ticket>
...
</tickets>