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Free 30 day trial. Sign up in 60 seconds!How Zendesk Can Help Turn Your Support Team Into Brand Ambassadors
By Ellen Berry on July 7, 2011
Subway's Jared Fogel, Progressive's Flo, and the factory workers at Honey Bunches of Oats demonstrate an emerging trend of using "real" people to evangelize a brand.
When we think of brand ambassadors, what often comes to mind are commercial icons such as Progressive’s Flo or Subway’s Jared Fogel. Their quirky personalities or personal stories are often the most memorable part of an advertisement, inspiring a sense… Read more
Recent Posts
Zendesk Nation
Customer Experience Is More Important Than Advertising
By Tiffany Maleshefski on July 5, 2011Even if Don Draper himself fleshed out your latest ad campaign, nothing can replace the incredible value of providing customers with the best possible customer experience. Think about it, if you went the fanciest restaurant in town and everyone treated… Read more
Best Practices
5 Tips for Startups to Get Their Customer Support Strategy Up and Running From Day 1
By Matthew Latkiewicz on June 28, 2011Today, Zendesk is teaming up with startup accelerator MassChallenge to help early-stage entrepreneurs grow and succeed. MassChallenge runs an annual global startup competition, in which young companies compete for $1 million in cash prizes. This year, 125 finalists were chosen… Read more
Tip of the Week
Tip of the Week: Nesting Fields
By Matt Heroux on June 27, 2011We recently had a customer who wanted their end users to be able to route tickets to very specific departments within the company. This would allow them to bypass their traditional support structure in order to get tickets directly to… Read more
Zendesk Nation
Reach ALL of Your Customers in a Jiffy With Our Constant Contact Integration
By Tiffany Maleshefski on June 23, 2011Every business needs to be able to contact all of its customers quickly and easily. For instance, what if there is an outage, scheduled maintenance, or maybe a new feature you’re rolling out. How much better would it be if… Read more
Zendesk Nation
Know Your Customers Even Better With User Tagging
By Roxana Siu on June 21, 2011You asked for it, and we listened! We are very excited to announce that as of today, you can easily categorize and identify your customers with our new User Tagging feature. Agents or admins can now assign attributes, such as… Read more
Tip of the Week
Tip of the Week: Bring Ticket Sharing Into Your Existing Workflow
By Matt Heroux on June 20, 2011Thanks to our latest ticket-sharing feature, any company using Zendesk can share relevant tickets with any other company using Zendesk. It’s never been easier to collaborate on support tickets and keep track of help desk requests between companies. Once you’ve… Read more
Zendesk Nation
Zendesk Two-Day Training, June 21 & 22
By Matthew Latkiewicz on June 15, 2011Every time we hire someone new here at Zendesk (which has been happening a lot lately), we want them to understand our product as quickly and fully as possible. With each new employee, the onboarding course we take them through… Read more
Zendesk Nation
How to Avoid an Online Customer Service Fiasco
By Tiffany Maleshefski on June 14, 2011The real-time web has given customers amazing power to vent their issues in a very public and gigantic space. It’s why companies such as Comcast launched @ComcastCares, a Twitter channel completely devoted to customer support and well, customer complaints. Because… Read more
Zendesk Nation
Chicago Meetup, June 16th
By Tiffany Maleshefski on June 13, 2011We heart Chicago! And we’re so excited that we will be there Thursday, June 16th! So come join us for drinks and sparkling conversation at the very cool Nick’s Beergarden near Wicker Park. The event is for all Zendesk lovers,… Read more
Zendesk Nation
Atlanta Meetup, June 15th
By Tiffany Maleshefski on June 13, 2011We heart Atlanta! And we’re so excited that we will be there Wednesday, June 15th! So come join us for drinks and sparkling conversation at the very cool Ormsby’s in Atlanta’s West Side. The event is for all Zendesk lovers,… Read more
