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Forums Zendesk Help Desk Software API
- White Papers
- A Guide to Multi-Channel Customer Support
- An Inside Look Into How Groupon Does Support
- Guide to Customizing and Integrating Your Zendesk
- How To Support Your Customers with Twitter
- Saas Help Desk Software: Your 6 Requirements
- Selecting Help Desk Software for the Enterprise
- Zendesk for Salesforce: An Integration Guide
- Webinars
- Why Zendesk?
- Batchbook + Zendesk Webinar Integration
- Capture the Definitive Business Metric: Customer Satisfaction
- Customer Support Made Easy: Why Zendesk?
- CSS in Zendesk
- Customizing Zendesk to Work for You
- Get Satisfaction + Zendesk Integration Webinar
- Getting Started with your Zendesk
- Getting Started: Intermediate
- GoodData for Zendesk Webinar
- JIRA + Zendesk Integration Webinar
- LiquidPlanner + Zendesk Integration Webinar
- LogMeIn Rescue for Zendesk – Remote Support Solution Webinar
- New Release of GoodData for Zendesk
- Salesforce + Zendesk Integration Webinar
- SurveyGizmo + Zendesk Integration Webinar
- Sweeten your help desk with an integration to SugarCRM
- Webinar: Tips and Tricks for Getting the Most Out of Zendesk
- Zendesk for iPad
- What’s New?
- Zendesk for Seesmic Desktop
- Zendesk for Twitter 2.0
- Zendesk New Community Features Webinar
- Zenfession: BigTent
- Zenfession: Postbox
- Ifbyphone for Zendesk Integration
- Customer Stories
- API
- Documentation
- Partners
- Newsletter
Mail API
Rest API
- Introduction
- Organizations
- Groups
- Tickets
- Attachments
- Users
- Tags
- Forums
- Entries
- Search
- Ticket Fields
- Macros
Widgets
Remote Authentication
Targets
Rest API: Forums
Show
GET /forums/#{id}.xml
Returns a single forum.
Response
Status: 200
<forum>
<id>6</id>
<name>Announcements</name>
<description>New features, fixes, and other important announcements.</description>
<entries-count>10</entries-count>
<posts-count>12</posts-count>
<is-locked>true</is-locked>
<is-public>true</is-public>
</forum>List
GET /forums.xml
Returns all forums.
Response
Status: 200
<forums>
<forum>
...
</forum>
<forum>
...
</forum>
</forums>Create
POST /forums.xml
Creates a new forum.
Request
<forum>
<name>Knowleddge Base</name>
<description>Knowledge Base</description>
<is-locked type="boolean">false</is-locked>
<visibility-restriction-id type="integer">1</visibility-restriction-id>
</forum>
{:id => 1, :label => "Everybody"},
{:id => 2, :label => "Logged-in users"},
{:id => 3, :label => "Agents only"}Response
Status: 201
Location: {new-forum-id}.xmlUpdate
PUT /forums/#{id}.xml
Updates an existing forum with details from the submitted XML.
Request
<forum>
<is_public>false</is_public>
</forum>Response
Status: 200Forum set not to be public, i.e. not visible to end-users.
Destroy
DELETE /forums/#{id}.xml
Destroys the forum with the referenced ID. All related entries (topics) and posts are destroyed as well.
Response
Status: 200