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The best blog about customer service. Ever.
Free 30 day trial. Sign up in 60 seconds!Reach ALL of Your Customers in a Jiffy With Our Constant Contact Integration
By Tiffany Maleshefski on June 23, 2011
Every business needs to be able to contact all of its customers quickly and easily. For instance, what if there is an outage, scheduled maintenance, or maybe a new feature you’re rolling out. How much better would it be if… Read more
Recent Posts
Tip of the Week
Tip of the Week: Bring Ticket Sharing Into Your Existing Workflow
By Matt Heroux on June 20, 2011Thanks to our latest ticket-sharing feature, any company using Zendesk can share relevant tickets with any other company using Zendesk. It’s never been easier to collaborate on support tickets and keep track of help desk requests between companies. Once you’ve… Read more
Zendesk Nation
Zendesk Two-Day Training, June 21 & 22
By Matthew Latkiewicz on June 15, 2011Every time we hire someone new here at Zendesk (which has been happening a lot lately), we want them to understand our product as quickly and fully as possible. With each new employee, the onboarding course we take them through… Read more
Zendesk Nation
How to Avoid an Online Customer Service Fiasco
By Tiffany Maleshefski on June 14, 2011The real-time web has given customers amazing power to vent their issues in a very public and gigantic space. It’s why companies such as Comcast launched @ComcastCares, a Twitter channel completely devoted to customer support and well, customer complaints. Because… Read more
Zendesk Nation
Chicago Meetup, June 16th
By Tiffany Maleshefski on June 13, 2011We heart Chicago! And we’re so excited that we will be there Thursday, June 16th! So come join us for drinks and sparkling conversation at the very cool Nick’s Beergarden near Wicker Park. The event is for all Zendesk lovers,… Read more
Zendesk Nation
Atlanta Meetup, June 15th
By Tiffany Maleshefski on June 13, 2011We heart Atlanta! And we’re so excited that we will be there Wednesday, June 15th! So come join us for drinks and sparkling conversation at the very cool Ormsby’s in Atlanta’s West Side. The event is for all Zendesk lovers,… Read more
Best Practices
It’s Time to Offer Customer Support in Real-Time (and More of What We Learned at #RLTM)
By Tiffany Maleshefski on June 10, 2011Your customers are moving at the speed of light and they expect you are too. Consider this: 572,000 Twitter accounts are created every day, and approximately 1 billion tweets are released every six days. How many of those tweets are… Read more
Zendesk Nation
Make Every Customer Feel Like Your Only Customer With Zendesk for SugarCRM
By Tiffany Maleshefski on June 8, 2011Every customer should feel like they’re the only customer you have. But as your organization grows and your customer base jumps from a handful of folks to thousands, that personal connection every company wants to forge can get tricky. Thanks… Read more
Zendesk Nation
Zendesk’s JIRA Integration Rocks!
By Matthew Latkiewicz on June 7, 2011Zendesk COO Zack Urlocker rocks out with CustomWare CEO Rob Castaneda at the 2011 Atlassian Summit. At the Atlassian Summit in San Francisco today, Zendesk announced a new integration with Atlassian JIRA. This integration will be available free of charge… Read more
Zengineering
A Closer Look at the API Designed To Make Ticket Sharing a Piece of Cake
By Josh Lubaway on June 7, 2011Moving stuff around is easy, right? I can move files on my computer into different folders just by dragging them around. In my favorite calendar application I can move events to different dates. I can move the events from my… Read more
Zendesk Nation
Share Support Tickets Across Multiple Zendesks With Our New Ticket Sharing Feature
By Matthew Latkiewicz on June 6, 2011Companies don’t work in a vacuum. They rely on partnerships, vendors, suppliers – a whole network of other companies – in order to get their work done and stay competitive and successful. This interconnection often affects a company’s customer support… Read more
