Cloud Servers Status

As of 5:35 PM CST, The Rackspace Cloud engineers are seeing degraded performance with our control panel and some customers experiencing issues pulling Cloud Server usage data. We are currently investigating the issue and will update the status post accordingly.

UPDATE: As of 5:47 PM CST, The Rackspace Cloud engineers have corrected the cloud server usage reporting in our control panel.  We apologize for this inconvenience.

Rackspace Cloud engineers have identified an emergency firmware update that needs to be applied to the Cloud Server host machines in Huddle 16.  The firmware update will prevent some instability issues we have encountered on the servers running previous versions.  Unfortunately, the update requires a reboot to take effect.  In order to avoid an unscheduled reboot, we will be proactively rebooting the host servers in this huddle on January 31, 2010 between the hours of 06:00 UTC and 10:00 UTC (00:00 CST and 04:00 CST).

If you are affected by this maintenance, you should receive an email notification.  We apologize for the interruption in service and any inconvenience this may cause. However, we feel this is the best course of action to prevent future issues.

Update, 06:17:  This maintenance has been completed.

Huddle 16 is currently experiencing network related issue, you may see issues connecting to your server and accessing the Cloud Servers section of the control panel.  The control panel may be loading slowly or timing out completely. Our technicians are working to quickly resolve the issue. We will post another update once PHP 5 sites are back to normal speeds.

Update: Connectivity is returning, and all issues should begin resolving.