The Rackspace Cloud System Status

As of 1:43 PM CST, The Rackspace Cloud Engineers have identified an issue causing degraded performance in our Cloud Sites WC1.DFW1 data center.  This is an isolated Cloud Sites issue causing slowness or the inability to load sites at all.  We're working diligently to identify the root cause and correct the issue. We will make updates to this blog as we gather more information. 

UPDATE: As of 2:06 PM CST, The Rackspace Cloud Engineers are continuing to work toward resolution.  We don't have any further updates at this time but will continue to provide updates as we gather more information.  Please refer to this blog for updates as our support channels may be congested at this time.

UPDATE: As of 2:17 PM CST, The Rackspace Cloud Engineers have corrected the issue causing slow performance with Cloud Sites in our WC1.DFW1 data center.  This was in isolated issue and we apologize for the inconvenience.  If you have any issues, please do not hesitate to contact a member of our support team via live-chat or at the following telephone numbers: 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.

As of 12:50 PM CST, The Rackspace Cloud system engineers have temporarily disabled CRON in our WC2.DFW1 data center.  We're working diligently to resolve some performance issues on this Cloud Sites node in order to re-enable.

UPDATE: As of 6:10 PM CST, Rackspace Cloud system engineers have re-enabled CRON.  If you have any other issues, please do not hesitate to contact a member of our support team via live-chat or at the following telephone numbers: 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.

On February 17, The Rackspace Cloud system administrators noticed an issue with our ticketing system, we are currently working to resolve this issue. Updates will be posted accordingly.

Please note that no other technologies will be effected by this maintenance. We apologize for the inconvenience and any issues you experienced during this time. 

AS of 7:43 AM CST The Rackspace Cloud Ticketing system islisted as online. If you have any issues, please do not hesitate to contact a member of our support team via live-chat or at the following telephone numbers: 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.

On February 17, The Rackspace Cloud system administrators will be performing priority maintenance on MySQL50-06.wc1 from 2:00 am - 4:00 am CST.

Update: 6:45 AM CST, This maintenance is now completed.

As of 5:35 PM CST, The Rackspace Cloud development team have determined there's an issue with Cloud Sites customers being able to create domains in the control panel.  We apologize for this inconvenience and will update this blog post as we receive more information.

UPDATE: As of 5:50 PM CST The Rackspace Cloud development team has resolved the issues in site creation. We apologize for the inconvenience and any issues you experienced during this time.  If you have any issues, please do not hesitate to contact a member of our support team via live-chat or at the following telephone numbers: 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.

As of 12:32 PM CST, the Rackspace Cloud system engineers have detected an issue that's causing degraded performance on MySQL Cluster 50-52 in our DFW1 Cloud Sites Data Center.  This is an isolated issue impacted this single node only.  We will update this post as the status changes. 

UPDATE: As of 1:18 PM CST, The Rackspace Cloud engineers have corrected the issue on MySQL cluster 50-52 by enabling READ ONLY status.  Websites on this node will function properly but no new data can be written at this time.

UPDATE: As of 1:50 PM CST, the Rackspace Cloud engineers have corrected the issue causing degradation in this cluster.  If you have any issues, please do not hesitate to contact a member of our support team via live-chat or at the following telephone numbers: 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.

As of 10:50 AM CST, The Rackspace Cloud System Engineers have temporarily disabled CRON in our WC2.DFW1 data center.  We're working diligently to resolve some performance issues on this Cloud Sites node in order to re-enable. 

UPDATE: As of 5:50 PM CST the Rackspace Cloud engineers have re-enabled CRON in he WC2.DFW1 data center.  If you have any issues, please do not hesitate to contact a member of our support team via live-chat or at the following telephone numbers: 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.

The Rackspace Cloud's system engineering team will be performing control panel maintenance on Tuesday, February 16th, 2010 from 10:00 PM to 11:00 PM CST. During this maintenance customers will be unable to add new domains or modify/add/delete DNS entries. We expect this maintenance to be completed within this time window and as always work to keep maintenance down to a minimum. 

UPDATE: as of 11:26 pm CST, Our control panel maintenance is now completed.  Customer are able to add new domains or modify/add/delete DNS entries.

If you have any issues, please do not hesitate to contact a member of our support team via live-chat or at the following telephone numbers: 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.

AS of 6:17 pm CST,  Due to a priority maintenance that is underway, new web sites and web site add-ons (FTP users, etc.) may not be enabled properly.  Our Engineers are working diligently to complete this maintenance in a timely manner. 

UPDATE: As of 7:25 pm CST, Our Engineers have  completed the maintenance.  New web sites and web site-add ons (FTP users, etc.) should enable properly.

If you have any other questions, please do not hesitate to contact a member of our support team via live-chat or at the following telephone numbers: 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.

We will provide additional updates throughout the maintenance window.

[Update] As of 12:00 AM, February 13, the Rackspace Cloud's system engineering team have begun maintenance to our WC1 cluster infrastructure in our Dallas/Fort Worth, TX (DFW) data center.  If you have any issues, please do not hesitate to contact a member of our support team via live-chat or at the following telephone numbers: 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.

[Update] As of 3:45 AM CST, February 13th, Rackspace Cloud Engineers have successfully completed tonight's maintenance.  Thank you for your patience!   As usual, if you have any issues, please do not hesitate to contact a member of our support team via live-chat or at the following telephone numbers: 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.

As of 7:49 PM CST, The Rackspace Cloud engineers have detected a problem causing intermittent issues with SSL in our SAT (San Antonio) data center.  This is an isolated issue impacting a single Rackspace Cloud node.  Please check this blog for updates as we work toward resolution.

UPDATE: As of 8:40 PM CST, our engineers have resolved the issue and performance has returned to normal. Thank you for your patience.

If you have any other questions, please contact a member of our support team via live-chat or at the following telephone number: 24-hour 1.877.934.0407 and INTL + 1.210.581.0407.

Maintenance will be performed on mysql50-25.wc1 and should be completed by 6:30am CST.

We expect this maintenance to last no longer than the time listed.  We apologize for the inconvenience, but we need to complete this work in a timely manner.  Please note that no other technologies will be effected by this maintenance.

UPDATE: This maintenance has been completed.