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Introduction Zendesk Help Desk Software API
- White Papers
- A Guide to Multi-Channel Customer Support
- An Inside Look Into How Groupon Does Support
- Guide to Customizing and Integrating Your Zendesk
- How To Support Your Customers with Twitter
- Saas Help Desk Software: Your 6 Requirements
- Selecting Help Desk Software for the Enterprise
- Zendesk for Salesforce: An Integration Guide
- Webinars
- Why Zendesk?
- Batchbook + Zendesk Webinar Integration
- Capture the Definitive Business Metric: Customer Satisfaction
- Customer Support Made Easy: Why Zendesk?
- CSS in Zendesk
- Customizing Zendesk to Work for You
- Get Satisfaction + Zendesk Integration Webinar
- Getting Started with your Zendesk
- Getting Started: Intermediate
- GoodData for Zendesk Webinar
- JIRA + Zendesk Integration Webinar
- LiquidPlanner + Zendesk Integration Webinar
- LogMeIn Rescue for Zendesk – Remote Support Solution Webinar
- New Release of GoodData for Zendesk
- Salesforce + Zendesk Integration Webinar
- SurveyGizmo + Zendesk Integration Webinar
- Sweeten your help desk with an integration to SugarCRM
- Webinar: Tips and Tricks for Getting the Most Out of Zendesk
- Zendesk for iPad
- What’s New?
- Zendesk for Seesmic Desktop
- Zendesk for Twitter 2.0
- Zendesk New Community Features Webinar
- Zenfession: BigTent
- Zenfession: Postbox
- Ifbyphone for Zendesk Integration
- Customer Stories
- API
- Documentation
- Partners
- Newsletter
Mail API
Rest API
- Introduction
- Organizations
- Groups
- Tickets
- Attachments
- Users
- Tags
- Forums
- Entries
- Search
- Ticket Fields
- Macros
Widgets
Remote Authentication
Targets
Targets: Introduction
Zendesk targets allow you to send notifications to external destinations (targets). You simply configure a target and then add it as a “Notify target” action in the relevant triggers or automations. Targets include Campfire rooms, Twitter accounts, URL’s and many others.
Twitter Target
Send notifications to Twitter streams – see a detailed example of how to send notifications to a twitter account.
Campfire Target
Send notifications to a Campfire chat room of your choice.
URL Target
URL Targets are very powerful – use them to push messages to any URL via either HTTP GET or POST. Useful to make callbacks to your own servers or integrating to services like SMS gateways. See a real world example of integration with an SMS gateway
HANDLING TARGET FAILURES
Zendesk will detect if a target executes and fails, and will automatically disable a target after it fails 20 times. Your account owner will be notified by email when this occurs. Reactivating the target will reset the failure count.
Hosted help desk software with trouble ticketing system management and a self service customer community platform.