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Help Resources / Known Issues / Trouble uploading profile...
Trouble uploading profile or background images
Submitted Jun 03 by crystal
Profile/background images are exhibiting strange behavior
Twitter is currently tackling some problems with profile images. As of now, people are having trouble with adding new images (they don't upload) or removing images (they don't delete.) Others have seen a sudden shift from their current image to an old image used before.
If this is happening to you...
Please leave a comment below stating which problem you're having, what browser you're using (try more than one!), what file type you're using, and any errors you see (you may see none) like so:
@crystal cannot upload a new png profile image, no errors, it just wont save- says "nice picture" but nothing changes
@andr8a can't remove a picture; I see the success message but the image is still there
@charles my image has been fine and I haven't made changes, it suddenly reverted to an old profile picture that I haven't used in weeks
@lukester my 1024x1280 background image wont save, I keep getting an error
If you're using a background image, include the dimensions if you know them.
Comments

@missmoonriver i haven been unable to change my profile background for two months. I am using Safari.

My background picture won't upload the stock theme won't leave

my picture won't upload either just says 'nice picture' I am using firefox


PS... I'm adding a Background image and it is 640x480. Tried using Firefox, Safari, Opera on a Mac.

Its like I click on the image and it uses another image. Then I click refresh and it comes up with an image that hasn't been used in ages. I tried to sign out and re try it again, but still its not working not cooperating with me.

I can't upload an image or a background for a month now. with pics it says "nice pic" and then it's too big which I verify it is not. Backgound upload just says error. I have tried different browsers and computers

I have never been able to add a profile picture.




Still am unable to upload profile picture. Have tried Firefox and IE, to no avail.

I can't upload a background. it just reverts back to the old background everytime i do.

I've been trying to change my background image design for at least a week now, it's a jpeg image, 2304x3072, size 1.72 MB, I pick the picture I want, after I click save changes, and then it says your profile customization has been saved, but it either doesn't change,stays the same, it sometimes uses another image, uploads a picture I've used before, and once it uploaded a picture that I don't even have on my computer, it was a picture of a baseball bat.

@_lisas I was having this issue. After a couple of weeks I altered my bio adding "picture is broken, sorry". This fixed my picture immediately.
I had no problems uploading a picture, it just wouldn't display it in the thumbnail.

I dont see my picture and I uploaded twice but twitter said it was a nice pic I just do not see it

@sweetnilla74 I still cannot change my background, it randomly switches to old images and wont upload the ones I choose.

Uploading background images is nearly impossible. Twitter updated saying the problem is fixed, but it is not.

I have been trying to rescue my background colors. I had them nicely worked out, then they all disappeared when I was finally able to upload a background image and there's no way I can get the color whell to come up....nothing works.....

cannot upload a new jpg profile image, no errors, it just wont save- says "nice picture" but I just have the default userpic. won't save new or go back to my old pic.

i keep uploading my picture it says save but the picture doesn't appear size 1.60mb jpeg


Getting really frustrated not being able to upload profile pic. Getting ridiculous.


@sailortattoos can't upload a new background image, when I try to change it it reverts back to an old background image. I'm using Safari and the file I'm trying to upload is a 200 kb gif.
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