Zendesk is so easy to use. We had it up and running in a day.

"We're a group of about thirty that supports a diverse array of four hundred and fifty customers and internal IT users. Efficient communication and rapid issue resolution are critical. Downtime is not an option at msnbc.com. Zendesk enables our support process naturally without creating additional work, giving us the tracking and metrics we need to manage our operation. "

Twitter and Zendesk are a perfect match.

"Zendesk has it all: beauty, brains and a wonderfully responsive team behind it, too!"

"Zendesk's intuitive, elegant design makes issue tracking and resolution a pleasure. Ticket information is fully integrated with Twitter's system for accurate user history and reporting, and users have a working archive of all of their requests.
By providing an API and integrating with other products we use and love, Zendesk provides Twitter with previously unimagined solutions that work with our existing tools for the most efficient help. Zendesk can update our internal Twitter accounts or Campfire rooms with the latest information on important requests. Best of all? This dynamic system has awesome capabilities, leaving plenty of room to grow!".

Painless integration.

"We can't say enough about Zendesk! The implementation was painless, and we went from evaluation to a full-blown rollout in about a week. And the best part is, we didn't need to use any IT resources to launch this service. Zendesk is the value play for dramatically improving your customer service. Fast, cheap, good — pick any three!"

Zendesk has dramatically streamlined the way we handle support requests.

"We're now able to gather essential metrics about our operation and anticipate future needs. It's easier than ever to spot trends, and update our status boards and forums on a moment's notice. Zendesk helps us to educate our users before cases start to appear in the queue."

Zendesk has been a hit at IDEO.

"IT support and administrators love the API and email integration, and our users benefit daily from the tool's intuitive and easy-to-use design. We're glad to have found it."

Providing customer support to end users has proven to be faster and smoother than any other solution we have used in the past.

"Viddler is rapidly growing in the online video space. With our rapid development schedule and frequent new features we needed a quick and reliable way to provide customer support to our end users. Not only has zendesk been able to facilitate this need but it also allows for a clean and easy to use system, which has made training for new employees easier than ever before."

Zendesk is exactly what we needed: Easy, Fast, Smart and Powerful.

It's simplicity is what makes it so very effective. The fact that it's supported by a great group of people that we can count on time and again makes it just that more valuable. They've responded beyond our expectations every single time.

My only regret is not moving to Zendesk a long time ago.

"Jungle Disk has always been known for its great customer support, but Zendesk looks to make a good thing even better. The simple interface makes it easy for customers to create support tickets and leverage our growing knowledgebase in one convenient location. Great features like Macros and Views allow us to efficiently manage all of our support tickets and do so with just a few simple clicks.""

Combining Zendesk with Salesforce gives us an integrated best-of-breed SaaS solution.

"Salesforce helps us manage our pipeline, while Zendesk enables agile, online customer support."

The Zendesk support portal fits seamlessly into our website.

"CakeMail is a true, dedicated white-label email platform, so our customers expect responsive, interactive online support. The Zendesk support portal fits seamlessly into our website and the Salesforce.com integration creates a 360 degree view of our customers by connecting our customer-facing support to our internal sales force automation system."

We have been using Zendesk for nearly 12 months now and it has really made a huge improvement to our business.

"Not only were we up and running in no time but it has provided us with a platform that works really well for remote teams like ours. We are not always in the same location as each other and Zendesk provides the perfect central point, so we all know what our customers need, who from our team is looking after them and the history of previous communications in case we need to pick up where someone left off.

Not only does Zendesk work as a great customer service centre but we also use it to track and store email error reports from our web applications. Now our developers have one central location for all system management, alerts and support. Using the built in trigger process Zendesk keeps us focused on what’s important and needs our attention.

We are also massive users of basecamp and find Zendesk to be just as simple and easy to use. I think that like 37 Signals Zendesk have successfully pulled off another less is less web 2.0 application that makes customer service easy, just as it should be."

We've seen a marked improvement in our service levels and corresponding customer satisfaction.

"WebExpenses is a rapidly growing expense management automation service. The rise in our user base meant that we need a professional system that can scale as fast we are growing. We researched the market and Zendesk came out as the right solution at the right price. We've been very happy so far and we've seen a marked improvement in our service levels and corresponding customer satisfaction. I recommend the service to anyone who needs an easy to implement, feature rich help desk application that will deliver value from day one."

Zendesk eliminates the usual routine involved in rolling out a new help desk.

"Zendesk eliminates the usual routine involved in rolling out a new help desk system - buying a server, housing it, maintaining it, keeping the O/S updated, keeping the antivirus updated, applying software updates in order to get more features, etc. Zendesk simply takes care of all of that and I get what I wanted in the first place - a help desk system that works."

No training necessary - as simple as sending an e-mail.

"Inquisite IT was looking for a ticketing system that would seamlessly fit into the daily lives of all of its departments instantly, no training necessary, as simple as sending an email. Zendesk's excellent email integration and elegantly simple interface nailed it!"