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Support Articles
Intro to Plex
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Quick Start Info
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System Requirements
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Plex Subscriptions
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Account Information
- Plex Accounts
- Sign in to Your Plex Account
- Secure Your Account with Two-Factor Authentication
- Use Google or Apple to Sign in with Plex
- Sync Watch State and Ratings
- Account Audio/Subtitle Language Settings
- Edit Profile
- What if Your Plex Account Requires a Password Reset?
- I forgot my Plex Account PIN; how can I reset it? How can I change my PIN?
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Common Questions About Plex
- Why can’t the Plex app find or connect to my Plex Media Server?
- Why is my video stream buffering?
- How do I choose the right Streaming Quality in an app?
- Why is some of my content not found?
- Is Plex like Netflix?
- Changelogs and Release Notes
- Log Files
- Why don’t videos from iTunes, Amazon, etc. play?
- Using plex.tv resources information to troubleshoot app connections
- Is Plex legal?
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Guides
- Connect a Player App to Your Plex Account
- Using Hardware-Accelerated Streaming
- Automatically Adjust Quality when streaming
- How to Use Secure Server Connections
- Server Settings – Bandwidth and Transcoding Limits
- Accessing a Server through Relay
- Reporting Security Issues
- Getting Started with Plex Music
- License Information
- Playback Quality Suggestions
- Helping Translate/Localize Plex Apps and Websites
- Audio Description for Movies and TV Episodes
Player Apps and Platforms
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Alexa Voice Control
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Android (mobile)
- Navigating the Mobile Apps
- Manage Favorite Libraries
- Settings: Plex Mobile
- Mobile System Permissions
- How to Grab App Logs (Mobile)
- Unlocking or Activating Plex for Android
- What are the features and limitations without unlocking the app?
- Purchasing a Plex Pass Subscription Through Google Play
- Android Auto
- I have Plex Pass, so how do I use Plex for Android for free?
- Purchasing a Plex Pass Subscription Through Amazon
- Opening a Local Video File (mobile)
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Android TV, Fire TV
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Apple TV
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Chromecast
- Casting Support
- Cast from Browser or Desktop
- Cast from Android
- Cast from iOS
- Does content stream directly to the Chromecast or through the casting device?
- Why does the Chromecast show my BT router page?
- Why can’t I see Chromecast on my Amazon-based Android device?
- Why can’t I see Chromecast on my iOS 5 device?
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iOS
- Navigating the Mobile Apps
- Manage Favorite Libraries
- Settings: Plex Mobile
- How to Grab App Logs (Mobile)
- Mobile System Permissions
- Unlocking or Activating Plex for iOS
- Purchasing a Plex Subscription Through the App Store/iTunes
- iOS Media Playback
- What are the features and limitations without unlocking the app?
- Can I use the in-app purchase with Family Sharing?
- Can I AirPlay if I require secure connections and have DNS Rebinding protection?
- Will Plex work on my older iOS devices?
- iOS App System Permissions
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NAS Devices
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NVIDIA SHIELD
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PlayStation
- Navigating the Big Screen Apps
- Customizing the Big Screen Apps
- Settings: PlayStation
- What media formats are supported?
- Why can’t it find my local server?
- Where is Plex for PlayStation available?
- Logging for PlayStation
- Is it available for the PlayStation TV and PlayStation Vita?
- Is a PlayStation Plus subscription required?
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Plex HTPC
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Plex Web App
- Customizing Plex Web
- Overview
- Opening Plex Web App
- Cinema Trailers & Extras – Plex Web App
- Why are there old or duplicate Server entries in the Dashboard sidebar?
- Interface Overview
- Using the Library View
- Viewing Item Details
- Plex Web App Settings
- Plex Web App Player
- Devices
- Server Status and Dashboard
- Plex Account
- Updating Plex Web App
- Plex Web App Logs
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Roku
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Smart TV
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Sonos
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Windows, Mac, Linux Desktop
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Xbox
Plex Media Server
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Installation and Basic Setup
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Libraries
- Overview
- Library Actions
- Creating Libraries
- Editing Libraries
- Deleting Libraries
- Scanning vs Refreshing a Library
- Matching Process
- Emptying Library Trash
- Analyze Media
- Monitoring Library activity
- Migrating a TV library to use the new Plex TV Series Agent/Scanner
- Advanced Settings Plex TV Series Agent
- Publishing Collections
- Manage Recommendations
- Upgrading an Old Movie Library to Use the Plex Movie Agent
- Advanced settings Plex Movie Agent
- Collections
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Server Settings
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Scanners & Agents
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Direct Play, Direct Stream, Transcoding
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NAS Devices
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NVIDIA SHIELD
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FAQ & Troubleshooting
- Why is some of my content not found?
- What kind of CPU do I need for my Server?
- How do I delete something from my Library?
- Why does Plex Media Server say my content is unavailable?
- Why am I locked out of Server Settings and how do I get in?
- Plex Media Server can’t sign in to Plex account or be claimed
- Why is Plex using lots of CPU when nothing is playing?
- Why is there an unclaimed media server on my network?
- Why is my Plex Media Server directory so large?
- Western Digital My Passport Wireless Pro
- Netgear Nighthawk X10 Router
- What are video preview thumbnails in Plex?
- How do I manage my media and Plex Media Server?
- Windows: Errors trying to upgrade, install, or uninstall Plex Media Server
- How do I use multi-disc support for my music libraries?
- How do I turn off Trailers and Extras from being retrieved?
- If a transcode is “throttled”, is that bad?
- Crash Logs: Plex Media Server
- Windows: Transcoder failures during playback, live TV, or DVR recording
- Plex Media Server Logs
- Why can’t the Plex app find or connect to my Plex Media Server?
- Why is my video stream buffering?
- Troubleshooting Remote Access
- Does the computer have to stay running?
- Why do I get the “This server is not powerful enough to convert video” message?
- Platforms no longer supported by Plex Media Server
- How do I see what is being played by Plex apps?
- How do I get subtitles to work?
- Why does content I deleted on my drive still show up?
- Windows: Repeated crashes of Plex Media Server
- Where is the Plex Media Server data directory located?
- Where are Plex Media Server cached images stored on my computer?
- Why does iTunes launch when Plex Media Server is started?
- Why does CPU usage spike for Plex Media Server when it’s not doing anything?
- How do I add theme music for a TV show?
- What network ports do I need to allow through my firewall?
- Why are ISO, VIDEO_TS, and other Disk Image Formats Not Supported?
- How to add Plex’s package signing public key to Synology NAS Package Center
- Reporting issues with Plex Media Server
- Why do I get metadata but no images for my library items?
- Windows: “Key not valid for use in specified state” error and transcoding/analysis issues
- Windows: Local Plex Web App times out or never loads
- Clearing Plugin/Channel/Agent HTTP Caches
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Advanced Topics
- Advanced, Hidden Server Settings
- Enable repository updating for supported Linux server distributions
- Mounting NTFS Drives on Linux
- Linux Permissions Guide
- Authentication for local network access
- Repair a Corrupted Database
- Backing Up Plex Media Server Data
- Scheduled Server Maintenance
- Move Media Content to a New Location
- Move an Install to Another System
- Move Viewstate/Ratings from One Install to Another
- Repair a Corrupt Database 1.22.0 and earlier
- Restore a Database Backed Up via ‘Scheduled Tasks’
- Restart Plex Media Server Setup from Scratch
- Gather a Process Dump or Sample Process
- Finding an authentication token / X-Plex-Token
- Plex Media Scanner via Command Line
- Plex Media Server URL Commands
Features
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Casting, Flinging, & Remote Control
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Live TV & DVR
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Media Optimizer
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Downloads for Offline Use
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Music Functionality
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Plex Home
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Remote Access and Granting Library Access
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Watch Together
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Other Features
- Universal Watchlist
- Discover Credits
- Skip TV Show Intros
- Credits Detection
- Sync Watch State and Ratings
- Cinema Trailers, Extras, & Related Albums
- Push Notifications
- HDR to SDR Tone Mapping
- Video Preview Thumbnails
- Webhooks
- Play Queues
- Play Queue Post-Play Screen
- Why won’t trailers or extras play?
- Common Sense Media
- Video Playback Speed Controls
Your Media
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Movie Files (Naming and Organizing)
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TV Show Files (Naming and Organizing)
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Music Files (Naming and Organizing)
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Personal Media Files (Naming and Organizing)
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Using Subtitles
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Working with Your Media
- Overview
- Edit Details
- Mark as Watched or Unwatched
- Fix Match / Match
- Collections
- Investigate Media Information and Formats
- Merge or Split Items
- Changing Artist, Album, or Track Information
- How do I find duplicate or merged content?
- Unmatch an Item
- Download Media
- Rename a badly named file
- Converting ISO, Video_TS, and Other Disk Image Formats
- Scanning Disk Image Format Media
- TV Theme Music & Submissions
- Generating Sample Files from Media
- Publishing Collections
Online Media Sources
We value your privacy.
Plex and our partners use standard Web technologies, such as browser cookies, which may be necessary to make our site work and enable core functionality, such as security, network management, and accessibility. You may disable these by changing your browser settings, but note that it may affect how our site functions.
We’d also like to enable analytics cookies, optional to you, to improve our website by collecting and reporting information on how you use it; we specifically use Google and Facebook analytics to derive insights about who is doing what on our site and to help us improve your experience. We won’t set these optional cookies unless you agree to and enable them. This tool will set a cookie on your device to remember your preferences once you have accepted.
We value your privacy.
Plex and our partners use standard Web technologies, such as browser cookies, which may be necessary to make our site work and enable core functionality, such as security, network management, and accessibility. You may disable these by changing your browser settings, but note that it may affect how our site functions.
We’d also like to enable analytics cookies, optional to you, to improve our website by collecting and reporting information on how you use it; we specifically use Google and Facebook analytics to derive insights about who is doing what on our site and to help us improve your experience. We won’t set these optional cookies unless you agree to and enable them. This tool will set a cookie on your device to remember your preferences once you have accepted.
Plex’s use of cookies
Necessary cookies make our site work. We’d also like to enable analytics cookies, optional to you, to help us improve the site and your experience. This tool will set a cookie on your device to remember your preferences once you have accepted. You can change your mind and change your consent choices at any time by returning to this site.
For more information on how these cookies work please see our Tracking Technologies page.
Necessary cookies
Necessary cookies enable core functionality on our site, such as security, network management, and accessibility. You may disable these by changing your browser settings, but it may affect how the site functions.
Analytics cookies
Analytics cookies help us improve our website by collecting and reporting information on how you use it; we specifically use Google analytics to derive insights about who is doing what on our site. These cookies collect information anonymously.
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