Articles

This Group would be for Billing Help Center Documents.

• Review Usage Charges

  When you’ve logged into your Engine Yard account, you can see your usage charges for the month. Click the Account > Account Settings link in the top navigation bar. Then click Current Monthly Usage un...

• How long do I have to pay my failed charges?

  You will have 5 business days from the original failed transaction date to make payment to your account in order to ensure no interruptions to your service. If you need additional time beyond the 5 bu...

• I've cancelled my account, why am I being charged?

  We are sorry to see that you've cancelled your account. All billing is halted upon cancellation of your account. As we bill hourly and in-arrears, you will receive one final invoice after cancellation...

• Can I view my billing history and who on my account can see billing history?

  Absolutely - Your billing history can be accessed by logging-in at https://cloud.engineyard.com/ (with the Account Owner email) and select from the account menu: Account —> Account Settings —> Past In...

• How do I update my credit card information?

  To update your credit card information, please follow the below steps: Use the Payment Link near the bottom of your most recent invoice. (Either link will work, but if the invoice has already been pai...

• My credit card expired or was declined and the payment failed. How do I fix it to prevent my account from being suspended?

  If your credit card is expired or has declined and you would like to update the payment information, please follow the steps in How do I update my credit card information? Please contact Support if yo...

• When do you charge my credit card?

  Upon entering your credit card information we only run an authorization charge of $50 (this may change to $1 as a result of Chargify limitations). This authorization is refunded back to your card by y...

• My company wants to cancel its services with Engine Yard. How do we do that?

  To cancel your services with Engine Yard, you can can do so by logging-in at https://cloud.engineyard.com/ (with the Account Owner email) and select from the account menu: Account —> Account Settings ...

• My Accounting Department requires some additional information on invoices. How can I obtain/ view a detailed breakdown of my invoices?

  To view a detailed breakdown of your monthly invoice, you can do so by logging-in at https://cloud.engineyard.com/ (with the Account Owner email) and select from the menu: Account —> Account Settings ...

• We can't pay by credit card. Can you invoice my company?

  Invoicing payments are reserved for customers who spend a minimum of $3,500 per month. If your account qualifies and you would like to switch to invoice payments, please reach out to billing@engineyar...