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Articles
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Support Portal FAQ
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Engine Yard pricing changes - March 2024
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Memos for Credits Applied to an Account
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End of Engineering for EYK and next steps for EYC
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Changes on invoicing and payment processing
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Engine Yard Cloud: We are updating our prices
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End of Engineering for EYK
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Ceasing of Support and Functionality for Stable-v1 and Stable-v2 Stacks
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How to get access to the new EY Portal
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5th Generation Instances launched and Instance Price Increase
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July 2022 Changes to Platform & Support Plans
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Changes to the Support portal - September 2022
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Announcement: New Help Center look and Functionality
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AWS S3 Storage Now Available
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Announcement: Engine Yard Updated and Improved Net Promoter System
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Announcement: New Engine Yard Partner Junction program
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Announcement: New Engine Yard Platform Status Page
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Announcement: PagerDuty Integration Enhancements
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API Token Policy Change: 90-Day Expiry Now Enforced — Regenerate Tokens After June 27
New features, fixes, and other important announcements.
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API Token Policy Change: 90-Day Expiry Now Enforced — Regenerate Tokens After June 27
Starting June 27, as part of a security enhancement, all existing Engine Yard API tokens will be revoked. Any script or integration still using an old token will fail. To maintain uninterrupted servic...
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Announcement: PagerDuty Integration Enhancements
Last June Engine Yard launched a partnership with PagerDuty – a notification service allowing Premium Support customers to receive pages, phone calls, emails, or mobile push alerts to an on-call sche...
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Announcement: New Engine Yard Platform Status Page
To keep you informed about any issues that affect the Engine Yard Cloud Platform, we are introducing a new Platform Status Page. The Platform Status page will provide real time updates so you are awar...
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Announcement: New Engine Yard Partner Junction program
We are excited to announce our new Partner Junction program, providing development shops and digital agencies with real-time insights into client usage and performance, lucrative incentives, lead gene...
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Announcement: Engine Yard Updated and Improved Net Promoter System
We’ve redesigned our Net Promoter Score (NPS) survey so that we can collect feedback on a quarterly basis. The survey is quick and will consist of only two questions. The first question asks how likel...
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AWS S3 Storage Now Available
We are happy to announce that Amazon S3 is now available on the Engine Yard platform. You can now easily setup AWS S3 cloud storage buckets for use with your Engine Yard application. Simply log into t...
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Announcement: New Help Center look and Functionality
You may have already noticed the new streamlined design for both our documentation and ticketing functions. There is one more exciting feature that is rolling out to all customers over the next coupl...
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Changes to the Support portal - September 2022
What's happening: As part of our ongoing efforts in increasing our capacity to handle requests for Support and Professional Services, Engine Yard is transitioning to a new Support portal. This new co...
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July 2022 Changes to Platform & Support Plans
New Innovations We, at Engine Yard, have been innovating to continue making AWS easy for you. Engine Yard Kontainers: We built EYK to help our customers deploy their Kubernetes based container workloa...
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5th Generation Instances launched and Instance Price Increase
New instance types available We’re pleased to announce that as of the December 6th, 2018 Engine Yard will be supporting the latest generation of AWS instances, commonly known as 5th Generation Instan...