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All Systems Operational
About This Site
Welcome to the New Relic status page. To configure notifications for service incidents, click Subscribe to Updates. For past incident information, see the Incident History.
Data Ingest : US
Operational
APM Agent : US
Operational
Browser Agent : US
Operational
Event API : US
Operational
Incident Intelligence API : US
Operational
Infrastructure Agent : US
Operational
Log API : US
Operational
Metric API : US
Operational
Mobile Agent : US
Operational
OTLP API : US
Operational
Trace API : US
Operational
Synthetics : US
Operational
Alert Notifications : US
Operational
APM : US
Operational
Browser : US
Operational
Infrastructure : US
Operational
Logs : US
Operational
Mobile : US
Operational
NRQL : US
Operational
Serverless : US
Operational
Synthetics : US
Operational
UI : US
Operational
Alerts : US
Operational
APM : US
Operational
Auto-Telemetry with Pixie : US
Operational
AWS Lambda Integration : US
Operational
Browser : US
Operational
Dashboards : US
Operational
Incident Intelligence : US
Operational
Infrastructure : US
Operational
Infrastructure Integrations : US
Operational
Logs : US
Operational
Lookout : US
Operational
Mobile : US
Operational
Open Instrumentation : US
Operational
Proactive Detection : US
Operational
Serverless : US
Operational
Synthetics : US
Operational
Data Ingest : Europe
Operational
APM Agent : Europe
Operational
Browser Agent : Europe
Operational
Event API : Europe
Operational
Incident Intelligence API : Europe
Operational
Infrastructure Agent : Europe
Operational
Log API : Europe
Operational
Metric API : Europe
Operational
Mobile Agent : Europe
Operational
OTLP API : Europe
Operational
Trace API : Europe
Operational
Synthetics : Europe
Operational
Alert Notifications : Europe
Operational
APM : Europe
Operational
Browser : Europe
Operational
Infrastructure : Europe
Operational
Logs : Europe
Operational
Mobile : Europe
Operational
NRQL : Europe
Operational
Serverless : Europe
Operational
Synthetics : Europe
Operational
UI : Europe
Operational
Alerts : Europe
Operational
APM : Europe
Operational
Auto-Telemetry with Pixie : Europe
Operational
AWS Lambda Integration : Europe
Operational
Browser : Europe
Operational
Dashboards : Europe
Operational
Incident Intelligence : Europe
Operational
Infrastructure : Europe
Operational
Infrastructure Integrations : Europe
Operational
Logs : Europe
Operational
Lookout : Europe
Operational
Mobile : Europe
Operational
Open Instrumentation : Europe
Operational
Proactive Detection : Europe
Operational
Serverless : Europe
Operational
Synthetics : Europe
Operational
isNewUser
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 21, 2026
No incidents reported today.
Jan 20, 2026
No incidents reported.
Jan 19, 2026
No incidents reported.
Jan 18, 2026
No incidents reported.
Jan 17, 2026
No incidents reported.
Jan 16, 2026
No incidents reported.
Jan 15, 2026
No incidents reported.
Jan 14, 2026
No incidents reported.
Jan 13, 2026
No incidents reported.
Jan 12, 2026
Resolved -
Our teams have resolved two concurrent service interruptions affecting data ingestion and query services.
On January 12th, 2026, a subset of customers in the US and EU regions may have experienced latency or timeouts when querying data in New Relic. Teams implemented a fix, restoring affected query performance at 17:29 UTC.
Separately, a subset of customers in the US and EU regions may have experienced errors when sending data to New Relic. This interruption could have resulted in potential data drops for data sent during this timeframe, depending on client-side retry settings, and may have generated false alert notifications regarding host reporting status. This interruption appears related to a disruption with a New Relic third-party edge service provider. To remediate, our teams have shifted traffic to an alternate cloud provider and have seen recovery of impacted services.
Jan 12, 18:10 UTC
On January 12th, 2026, a subset of customers in the US and EU regions may have experienced latency or timeouts when querying data in New Relic. Teams implemented a fix, restoring affected query performance at 17:29 UTC.
Separately, a subset of customers in the US and EU regions may have experienced errors when sending data to New Relic. This interruption could have resulted in potential data drops for data sent during this timeframe, depending on client-side retry settings, and may have generated false alert notifications regarding host reporting status. This interruption appears related to a disruption with a New Relic third-party edge service provider. To remediate, our teams have shifted traffic to an alternate cloud provider and have seen recovery of impacted services.
Jan 12, 18:10 UTC
Identified -
Some customers in the US and EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. We are seeing recovery from mitigating actions and will continue to provide updates until services have been restored to normal operation.
Jan 12, 17:36 UTC
Jan 12, 17:36 UTC
Update -
We have engaged our additional teams to assist with further investigation and are evaluating additional mitigation efforts.
Jan 12, 15:53 UTC
Jan 12, 15:53 UTC
Update -
We are continuing to investigate this issue.
Jan 12, 15:22 UTC
Jan 12, 15:22 UTC
Investigating -
We are currently investing an issue causing timeouts/query lag in NRDB
Jan 12, 15:21 UTC
Jan 12, 15:21 UTC
Jan 11, 2026
No incidents reported.
Jan 10, 2026
No incidents reported.
Jan 9, 2026
No incidents reported.
Jan 8, 2026
No incidents reported.
Jan 7, 2026
No incidents reported.