We provide a 30-day money-back guarantee if your item fails to arrive, arrives damaged or defective, or does not match the product description.

If an order is not delivered to the address supplied by the buyer, a full refund will be issued, including the original shipping cost. However, buyers are responsible for contacting the courier if delivery cannot be completed due to address issues or if the location cannot be found. Failure to communicate with the courier in such cases will void eligibility for a refund.

Buyers must report non-delivery or failure to collect an item after the estimated or actual delivery or pickup date has passed. All claims must be submitted within 30 calendar days of that date.

For watches that are defective or differ from the listing description, we offer free returns with the option of a full refund or a replacement, based on the buyer’s preference.

To initiate a return, please contact us within 30 calendar days of delivery at [email protected]
. Returned items must be shipped via a courier service that provides a valid tracking number.

Customer satisfaction is extremely important to us.
If you have any concerns or are not completely satisfied with your purchase, please don’t hesitate to reach out.

Thank you,
The Splitweet Team