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link: Soroco | Turn Tribal Knowledge Into Your Next Operational Advantage
See Scout in action.
- Soroco Tops Everest Group’s PEAK Matrix® Assessment - Four Years in a Row
Scout
Customer Stories
Ecosystem
Work Graph
Turn Tribal Knowledge Into Your Next Operational Advantage
Turn Tribal Knowledge Into
Your Next Operational Advantage
Scout deciphers how your teams work — across workflows, functions, and technology to deliver unmatched operational clarity without compromising privacy.
Trusted by
Latest from Soroco
Everest Group
Soroco Tops Everest PEAK Matrix® for Digital Interaction Intelligence
Playbook
Everest Group: First Ever Playbook on AI and Interaction Data
Analyst Brief
Using AI to create a Foundation for Continous Process Improvement
White Paper
How AI is helping the public sector up the ante on service transformations
What does Scout do?
Scout helps you drive better business outcomes by revealing what’s slowing your teams down — and why.
Captures how work actually happens
by collecting anonymized digital interaction data across systems and teams.
Connects behavior to outcomes
using intelligent models to link digital activity to metrics like SLA breaches, rework, and adoption.
Enables targeted action at scale
through AI-powered insights that surface root causes and drive continuous transformation.
This gives Business Operations leaders the clarity and control to address three key priorities:
Don’t Break Anything
How do I ensure that processes run as designed, every time?
Are there post-closure changes that could affect my future SLAs?
How can I increase confidence given quality checks are sample based?
Drive Continuous Improvement
How do I standardize and optimize work while driving automation confidently?
How do I track effort variances across different teams?
How do I measure effort spent on customers versus the revenue they generate?
Adapt to Change
How can I map current processes without relying on SME time and workshops?
How do I ensure full preparation for better change control?
We just upgraded to a new system—how do I know my team is actually using it?
AI at work: how customers are driving impact
Insurance
Scout transformed claim operations for a leading insurance company, uncovering potential reduction in effort per claim by
15%
Brokerage
Scout discovered variations for a financial service's giant driving system adoption up by
Automotive
Scout boosted throughput for a F500 automotive company by reducing effort per order and resolving effort disparity, saving manual effort by
Scout is powered by TribeScope
A foundational AI model built on digital interaction data that understands how teams and software interact — while preserving privacy by design.
Trusted by the industry
Soroco Tops Everest Group’s PEAK Matrix® Assessment on Digital Interaction Intelligence 2025, Once Again.
NelsonHall
Leader in NelsonHall's Process Understanding 2023
HFS Research
Enterprise innovator in HFS's Horizons: Process Intelligence Products, 2023
Forrester
Strong Performer in The Forrester WaveTM: Process Intelligence Software, Q3 2023
Soroco rated 4.9/5 in Gartner Peer Insights by our customers.
5/5
See Scout in action.
Schedule your demo now!
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