RECLAIM: A Cultural Operating System for Law Firms
Law firms are often described as professional services businesses, knowledge businesses, or relationship businesses. All of that is true. But at their core, law firms are 100% people businesses.
Every outcome partners care about be that the client experience, quality of work, risk management, profitability, reputation, succession, these all flow through people. The results you will achieve in any of these domains depend on how motivated, focused, engaged, and well those people are. There is no separating firm performance from human performance.
And yet, many partners find themselves spending far less time than they would like on activities that are . . . [more]


