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date: Tue, 27 Jan 2026 00:40:46 GMT
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Internet Support « Service Electric Cable
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ALL Service Electric Customer Service Centers will be CLOSED on Monday, January 26. We will be available by phone, email or online chat to provide assistance.
Internet Support
Get help with your Internet Service
Are you looking for help with your Service Electric Internet service? Chat with us here, or use one of the options below this chat area. Hang on a second, while we prepare some questions...
Need a hand with your Internet service? We’re here to help! Please give us a call and we will work with you to remedy the situation, or email us and we will get in touch.
- Lehigh Valley 610-865-9100
- New Jersey 800-225-9102
- Wilkes-Barre 570-825-8508
Internet Service Agreement
Get the details about Internet service from Service Electric, powered by PenTeleData.
Speed Test
Do you need to see how fast your Internet speed is? Check out the PTD speed test.
Parental Controls with Internet and Cable TV
With the amount of content on the Internet, cable TV and streaming services, it can be easy for kids to stumble upon inappropriate content. Learn more about how to keep your kids safe!
Internet Service:
High-Speed Internet packages require a cable modem, which Service Electric provides for a monthly rental fee, as well as one ethernet cable when using an external device such as a router. Customers may use their own modem and router, however, SECTV is not responsible for repair or configuration of customer-owned equipment. Actual Internet speeds may vary and are not guaranteed, as speeds may be affected by factors outside of Service Electric’s and/or PenTeleData’s control.
IP traffic sent to customers on ports TCP 25, TCP 80, TCP 443, TCP 445, TCP 1080, TCP 6667-6669, TCP 1433-1434, TCP & UDP 135-139, TCP & UDP 67 are blocked for security and network management reasons to minimize customers’ connected devices from being compromised through vulnerabilities and/or to avoid infected or hostile computers from affecting other users’ connected devices.
- PenTeleData’s Acceptable Internet Usage Policies
- Service Electric High Speed Internet Agreement
- Service Electric Standard Terms and Conditions – Residential
- Service Electric Standard Terms and Conditions – Commercial
Internet Pricing and Billing:
- Rates are subject to change and do not include franchise fees, FCC regulatory fees, network access fees or taxes.
- Installation charges may apply.
- State sales tax is applicable to some rates and fees.
- Unreturned rental modems and routers may be subject to a replacement cost. View current replacement costs.
Internet Equipment:
- DOCSIS 3.1 Modem is required for Gig speed and higher
- Equipment brand and appearance may differ from pictures shown and is based on availability
- eero product monitoring requires the eero smartphone app