Tech Support For Non-Profits

Non-profits have undoubtedly embraced technology in their mission to serve others.

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NTEN is an organization that strives to assist non-profits in more effectively achieving their goals through the use of technology.

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They provide training, conferences and a supportive community to help organizations achieve technological proficiency. Here’s a screenshot of some of their course offerings, which they label “deep dives on topics important to your work, led by nonprofit experts. You will gain real-world knowledge as well as receiving valuable feedback and advice.”

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The courses are not free, with each course running $125 for NTEN members and $250 for non-members. Joining appears pretty easy, and costs $99, but, as the below screenshot shows, it can slide down to as low as $25.

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There is much to explore on this site, and, since it is a pay site, not all local nonprofits will want to participate, but for many such a site as this could be exactly what they’re looking for.

Google is Taking Over

Since we have the big Google event here on August 17th (the details are here and here) I thought I would take the opportunity to make sure all of us knows a bit more about Google and what they have to offer.

There are many services offered by Google, but this short article will just touch on a few that will be helpful on the desk.

First, a quick word about signing in. This is generally true about many different sign ins, such as Yahoo, and, as in this article, Google, and that is this: you don’t have to use anything other than your username to sign in to Google. So, when you go to any Google page you can dispense with @gmail.com. This matters if you are a slow typer or are working with a slow typer. You can see here that I have merely used scirefmplic rather than the full scirefmplic@gmail.com.

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This illustrates another important point: when you are signed in to anything Google (gmail, Google docs, etc.) you are signed in to everything Google, until you specifically sign out. Staying signed in is handy for when you want to switch between gmail and another Google service such as Pictures or Drive. This also means that you should always sign out of your Google here at work when you’re done or when you go off desk, especially since many of us access our Google accounts on shared computers.

So, on to the various Google services!

Whenever you are on any Google page you will find this little bank of boxes in the upper right hand corner:

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If you click there, you will have this pop up, showing you many of the Google services available:

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And, if you scroll down a bit, click on “more” then scroll down again to “even more from Google” then you will see this:

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From Google assistant you can scroll down to see a full list of many, many Google products. They offer many and will continue to develop more apparently.

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If you scroll down to “work smarter” you will see these four offerings:

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Docs is Google’s answer to Microsoft Word. It works very similarly, and the benefit is any document made on Docs is automatically saved in the cloud–you can save it to the desktop, or a usb, or other methods with which you already may be familiar, but you don’t have to use any of those methods–Google does it for you, by saving it in your Google Drive.

Google Drive is the one I mostly want to focus on here, because if more patrons used Drive then we wouldn’t have to collect all the lost usb sticks we collect. Google Drive is essentially a big usb stick in the cloud. It can’t be lost, you can access it anywhere, it’s big (15 Gigs for free, with a paid option to upgrade to more space as desired) and it’s password protected.

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I will do a more detailed article on how best to use Drive, but suffice it to say, Drive, and other cloud-based products like it, will eventually make tangible storage devices obsolete. You need to know about Drive.

There is also a Google analog to Excel (Sheets) and PowerPoint (Slides), and they are much like Docs–not quite as powerful as the Microsoft analog, but usually good enough to get done anything you want to get done.

Another Option for Product Evaluations

We frequently assist patrons with access to our Consumer Reports issues at the PSD for questions concerning various products and services. Tom’s Guide is another option for similar reviews for tech products in particular.

On the homepage you can get a list of reviewed products in this manner:

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…or you may use the “Product Reviews” dropdown to get this fuller view:

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From that view you can see Tom’s also offers links to Tech deals,

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a Forum in which users may post questions and have them answered, either by Tom’s experts or other Forum users.

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In my opinion the feature that may be of most use for our patrons is the “How To” section:

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As you can see, there are many topics relevant to using apps, devices, programs and more:

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There is also a section where one may download software and other items:

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Tom’s Guide is a good resource for our patrons seeking various types of information on tech products, from buying, to learning how to use them and even having specific questions answered about them.

Coding for all!

What is coding? If you’d like you may access this clear, brief explanation of it on YouTube, but for those who just want a definition in a nutshell, code is instructions you give a computer so that it will do what you want. Everything that has any level of computer in it has code of some kind or another: your watch, TV, car, etc.

If someone is attempting to learn how to code, it falls within the realm of our department. We need to be able to point them to helpful, valuable resources. One great resource for coding is code.org.

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Code.org is dedicated to helping anyone who wants to learn how to code for free. They focus on underrepresented populations, such as minorities, the poor and women, but they won’t turn anyone away.

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They also want to always offer their services for free. Even those who may want to use their service and/or materials for a formal class setting.

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From their home page, click the “Start Learning” link and you find yourself here:

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You are then to choose your learning level, then you move on to about what specifically you wish to learn. It’s intuitive and simple.

You may even search for in-person classes staged in your particular area, though I have to say no classes are listed in the Memphis area. Either available classes are not listing their classes on this site or there is a dearth of such classes available in this area.

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Ultimately this topic is much larger than one simple post. This is, however, a great introduction to an entire world of possibilities.

Basic Computer Skills for Patrons

www.gcflearnfree.org is a free e-learning site full of many different tutorials of interest to those in our department. The one I will highlight today is about Basic Computer Skills.

According to their “About” page the parent site gcflearnfree.org is:

A program of Goodwill Community Foundation® and Goodwill Industries of Eastern NC Inc.® (GIENC®), all GCFLearnFree.org® educational content is designed and produced in the GCF Global Learning® building in downtown Raleigh, NC.

So they are a free site designed to present learning opportunities on many topics free to anyone who has an internet connection.

As we have many patrons on a daily basis claim helplessness when it comes to using a computer, this tool will come in handy as a way to help a patron self-help themselves. Here’s how it works.

First, the patron would need to log in to https://www.gcflearnfree.org/topics/computers/ to see the course offerings:

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You can see that there are four subheadings: Computer Basics, Basic Computer Skills, Mouse Tutorial and Typing Tutorial. Once you engage in the Computer Basics tutorial you will begin here:

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More relevant to us on the Third Floor of Benjamin L. Hooks Central Library is the Basic Computer Skills course:

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This course starts with the basic skill of how to turn a computer on, then moves up from there. Not every single component of the training is necessarily relevant to our department or library as a whole, but many of the issues frequently mentioned to us as Reference Desk Librarians are addressed in these trainings.

Many patrons will not have the time or the incentive to learn using this method, but for those willing to put in a bit of effort this is definitely a worthwhile resource to which we may direct them.

Financial Education From FINRA

Navigating finances can be difficult: you have to know about budgets, interest rates, mortgage calculators, IRA’s, 401k’s, durable power of attorney documents…the list can seem endless.

Thankfully the Financial Industry Regulatory Authority (FINRA) has a helpful way to educate everyone in these matters and more. FINRA.org explains in their “About FINRA” page that they are…

“…dedicated to investor protection and market integrity through effective and efficient regulation of broker-dealers.

FINRA is not part of the government. We’re a not-for-profit organization authorized by Congress to protect America’s investors by making sure the broker-dealer industry operates fairly and honestly.

So, in that spirit they have created a detailed, free educational resource to help consumers, even those who may not be investors per se, navigate just about every conceivable financial situation.

When you visit the FINRA Investor Education Foundation you will find the following setup:

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Since that type is a bit small, let me just tell you that each of the fifteen boxes you see here link to a detailed tutorial on a particular financial subject. The fifteen subjects are as follows:

  • Managing Money
  • Banking & Saving
  • Credit
  • Home Ownership
  • Education
  • Insurance
  • How to Invest
  • Investments
  • Retirement
  • Social Security
  • Kids and Money
  • Difficult Times
  • Protection
  • Getting Help
  • Estate Planning

Each training is self-paced, full of helpful information and may even be paused and completed at a later time. All you have to do to participate is sign up for a free account, choose the course you want to try, then follow the links. The program leads you through the process at the pace you desire.

 

 

What’s a MOOC?!

A MOOC is a Massive Online Open Course. The basic idea is that various institutes of learning will allow people to essentially audit courses for free, or even to pay a fee to gain various types of credit, from certificates, which have limited use, to actual college credit. Details vary according to who is offering the course, but the learner is the one who decides if they wish to learn simply for curiosity and the love of learning (most common) or if they want to earn some sort of certificate or some other validation of the time spent learning (less common).

There are several websites that specialize in hooking people up with such courses, with just a few being coursera.org, udemy.com and edx.org. You can find out so much about these courses and how they work at various sites around the web, but Forbes posted a good summary recently about the future of MOOCs. Additionally, you may find the following illustration helpful in understanding how an MOOC works:

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Basically this illustration asks several questions pointing out that the concept remains in the evolutionary stages despite being a web presence for quite some time. So, when you go to various outlets to experience an MOOC you won’t necessarily find the same experience as any other site. Some learners find this exciting, some frustrating. The MOOC doesn’t appear to be going away anytime soon, so, let’s look at how one in particular works.

I signed up for a course on coursera.org:

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As I became a registered, free user I was given limited access to class materials: I can follow along, complete readings and assignments but cannot take tests or quizzes or receive any sort of grade. To gain these features I would need to pay a fee to participate officially in Berklee College of Music courses. The fact that I have that option demonstrates one of the advantages of an MOOC–choice.

So, here’s just one example of what I can get for free: a video lecture from the teacher:

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As I progress through the course I will share the progress and, when the course is complete, I will give my opinion on how helpful (or not) I felt the course was.

Learning Express Library Can Help Patrons Who Cry “Computer Illiterate”

The Learning Express Library has proven helpful to many of our patrons seeking various testing materials for tests such as the HiSET or nursing areas like the HESI or NCLEX. However, did you know that Learning Express has so much more? One tutorial area that could help many of our computer challenged patrons is the Computer Skills Center :

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I selected the “Getting to Know Your Computer” link on the left (red circle) and “Computer Basics 2” on the right (blue rectangle):

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This brought me to a video tutorial:

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On the tutorial you are in total control: the video has a transcript that you can follow along with, download or even print:

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…and you can toggle between chapters as well:

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There are many other computer tutorials in Learning Express, ranging from basic topics detailed in this post, to more complex issues, such as the intricacies of learning how to navigate the internet, to even specific programs, such as Microsoft Word and Adobe products:

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For the willing patron these tutorials can lead to increased productivity and less frustration on the computer.

E-Tools You Can Use

A recent article in the Library Journal, cited below, has informed and inspired this post highlighting several useful e-tools.

C-SPAN Video Library

Do you want to see what the president said yesterday?  What about what the speaker of the house had to say about your pet issue?  The C-SPAN Video Library is the best place to begin searching for such content.  From the site: “…a way to archive and index the thousands of hours of congressional coverage produced by the network every year. The project quickly became one of the most comprehensive video archives of governmental and political content…”

Docteur Tweety

This site does charge a small fee, but it is useful to keep up with how your tweets are performing.

European Language Social Science Thesaurus

This site bills itself as “a broad-based, multilingual thesaurus for the social sciences” and is useful for those who do business within the European Union.

Google Translate Offline Capabilities

You can use Translate even when you’re offline, by taking a picture of the text in question.

The Internet Broadway Database

From the site:  “…the official database for Broadway theatre information. IBDB provides records of productions from the beginnings of New York theatre until today.”  So, it’s like imdb.com, but for theater.

Irish Films Archive

“The IFI Irish Film Archive acquires, preserves and makes available Ireland’s moving image heritage, working to ensure that Ireland’s rich and varied film history, both amateur and professional, is protected and accessible for the benefit of current and future generations. Film reels, digital materials and document collections are held in custom-built, climate-controlled vaults designed for the long- term storage of archival materials.”

Knoema

Knoema is full of helpful data on every country in the world.  “We discover, extract, and normalize data to make it usable through our open data platform. Knoema’s smart search engine moves beyond simple keyword search results to dataset discovery and auto-generated visualization collections to represent your data query.”

NewsNow

This is a UK based site, but you can personalize a free homepage with news from sources you prefer from sources all over the world.

Original article:

Price, Gary, and Henrietta Verma. “E-toolkit redux.” Library Journal, 1 Nov. 2016, p. S18+. Business Collectionhttps://goo.gl/bf4xWQ

 

Oxford Research Encyclopedias

https://oxfordre.com/

If you are researching an unfamiliar topic and seek peer-reviewed material, the Oxford Research Encyclopedias may be a good resource.  From the site:

“The OREs offer long-form overview articles written and edited by leading scholars and researchers, addressing both foundational and cutting-edge topics across the major disciplines. Oxford University Press is developing this program in response to a growing need for reliable information to be used at the start of serious research on an unfamiliar topic.

Designed to inform academic research at all levels, the Oxford Research Encyclopedias will be a constantly growing and evolving reference source. Each subject goes beyond the basic facts to contextualize topics within existing scholarship and help pave the way to deeper engagement and inquiry.”

Several different subject areas are covered, from African History to Religion, and from the link above you search the topic on the right hand side of the site.  Once you choose a link you are directed to an entire site dedicated in great detail to the topic.  One drawback to the site is that some of the information may only be accessed via subscription, though there is some free content as well.

PDF Convert

https://pdfconvert.me/

From the site, “pdfconvert.me is a free email service which will take the content of a message and return that content back to the sending email as a PDF attachment. This allows mobile devices to have a “print to PDF” feature in many circumstances.”

E-mail’s are sent to pdfconvert@pdfconvert.me, webconvert@pdfconvert.me, attachconvert@pdfconvert.me, or noheaders@pdfconvert.me. No sign up is required.

Manualslib – The Ultimate Manuals Library

https://www.manualslib.com/

This site contains lots of free users guides uploaded by people who held on to the instruction booklet for their refrigerator, computer, dishwasher, remote control, etc. Over 700,000 pdf’s are on the site. Just use the search box to type in what manual you are looking for. From the site, “Search results include manual name, description, size and number of pages.” You can view the manual or download it to your computer by an add on. All manuals are only available in PDF.

You can also share the pages of the manual on social media, if you like. Just click, “share this page”.

Likewise, you can even upload a manual to a product that you don’t see on the page. Instructions are available on the home page.

Codeacademy

https://www.codecademy.com/

Want to learn how to write code and start a website? Codeacademy is the place to go to. Codeacademy provides learning resources for writing websites, games, and apps. Under the “Learn” button, you can choose the topics of HTML, CSS, PHP, jQuery, JavaScript, Python, Ruby, and API’s to master. You can also create your own class and become a teacher under the “Teacher” button. The information is free for anyone to use on the website.

Automated Clearing House Number Look Up

https://abanumberlookup.com/

What if a check you have received has no identifying bank name? There is a way to look it up under its routing transit number. This is a nine digit bank code used in the United States that is on the bottom left side of a check. From Wikipedia, “The RTN (routing transit number) is also used by Federal Reserve Banks to process Fedwire funds transfers, and by the Automated Clearing House to process direct deposits, bill payments, and other such automated transfers.” This can also be called the ABA number, or the American Banking Association number.

From the website, “The Automated Clearing House, commonly called ACH, is a network of financial institutions that carry out 98% of the electronic transactions in the United States.” The Automated Clearing House website provides a way to look up routing transit numbers to find out where a check or fund transfer came from. Just type in the nine digit code into the search box. The website will then list the bank, along with its address.  If you then click on “browse listings” at the bottom of the webpage, a list of institutions will come up. Click on the first letter of the institution to bring it up and get its ACH services phone number.

Internet Archive

https://archive.org/

The Internet Archive website provides free full access to out of copyright materials. Government documents, books, audios, moving images, and a music archive are all available to be viewed.  The content on the site is provided by any person or institution who would like their materials preserved.

On the site, the Wayback Machine is a place where old internet websites can be viewed and digital content can be saved. Over 150 billion pages are provided.

The Moving Images library has over 500,000 free movies, films, and videos. Educational and community videos are included.

The Live Music library provides over 100,000 items from over 5,000 bands. Live concerts that are strictly non-commercial are listed.

The audio archive and MP3 library lists over two hundred thousand free digital recordings, from concerts to news programs to book readings. Many of the audios are available for download.

The E-books and texts archive has over 3,000,000 fiction, popular books, children’s books, historical texts and academic books. Many use the Creative Commons licenses. Some international collections are also included.

These and many other libraries are listed on the website.

Pew Research Center

https://pewresearch.org/

The Pew Research Center provides an unbiased view of different issues that shape America. From the site, ” The center conducts public opinion polling, demographic studies, media content analysis and other empirical social science research.” Besides trending issues of the day, the topic index shows information on demographics, the economy, technology, legal issues and other subjects.

Statistical Yearbook for Asia and the Pacific

https://www.unescap.org/stat/data/syb2011/index.asp

The “Statistical Yearbook for Asia and the Pacific” is a new publication from the United Nations Economic and Social Commission for Asia and the Pacific. This electronic resource provides statistical and demographic information, along with information on the economy, connectivity, and the environment in Asia. It shows key indicators and trends, as well as tables full of statistics on this region.

Freesound

https://www.freesound.org/

Freesound is a database of 120,000 sounds, not songs. The sounds can include anything from a pipe banging against the wall to water dripping. Many of the sounds have been used in movies and in ccMixter remixes. Keywords and “sounds-like” type of browsing  are available for searching. From the site, “Freesound is a collaborative database of Creative Commons Licensed sounds. Browse, download and share sounds.”

ifixit – the free manual that you can edit

www.ifixit.com

This website – ifixit – is a great place to look up repair manuals – and edit them yourself. The site includes step-by-step repair guides for computers, game consoles, cell phones, automobiles, cameras, ipads, ipods,  household appliances and other devices. Included in most manuals are pictures and diagrams. Explanations of the pictures are also available. There is also a place to ask questions and get answers to repair issues that you are not able to fix.

National Center for Electronics Recycling

www.electronicsrecycling.org/Public/default.aspx

The National Center for Electronic Recycling “is dedicated to the development and enhancement of a national infrastructure for the recycling of used electronics in the U.S.”  Sections of particular interest include Ecycling Basics, Laws, Resources and a tool for finding local recyclers.