Profiles

Posted a reply to No Data for Last 3 Weeks, on the site WordPress.org Forums:
Hi there, I'm sorry to hear that the tracking has stopped. Can you share a…

Posted a reply to Independent Analytics Update Killed My Site Loading Speeds, on the site WordPress.org Forums:
@detroitcomedy1 Could you reach out to us at support@independentwp.com? We haven't been able to debug…

Posted a reply to Bots, on the site WordPress.org Forums:
Hi there, Thanks for getting in touch about this. Independent Analytics ignores self-identifying bots like…

Posted a reply to “Update running” Endless, on the site WordPress.org Forums:
Hi there, Thanks for getting in touch. I'm sorry to hear about this error. To…

Posted a reply to No data since Sept 21, on the site WordPress.org Forums:
@officezen I'm glad to hear you found a solution. Thanks for letting me know! Could…

Posted a reply to No data since Sept 21, on the site WordPress.org Forums:
Hi there, Thanks for getting in touch. I'm sorry to hear about this error. It…

Posted a reply to Won’t Work. Got Error Message about php file., on the site WordPress.org Forums:
The filter is an alternative option if you find that easier, but you don't need…

Posted a reply to Deprecated calls, on the site WordPress.org Forums:
I'm afraid that we're not able to resolve these deprecation notices for sites running PHP…

Posted a reply to Independent Analytics Update Killed My Site Loading Speeds, on the site WordPress.org Forums:
@cnxsoft I don't think you're experiencing the same issue as OP. It sounds like your…

Posted a reply to Won’t Work. Got Error Message about php file., on the site WordPress.org Forums:
You can use the filter or the wp-config.php code. Only one is needed, so that's…

Posted a reply to Analytics data delay, on the site WordPress.org Forums:
Hi there, Thanks for getting in touch about this. I'm sorry to hear the analytics…

Posted a reply to Won’t Work. Got Error Message about php file., on the site WordPress.org Forums:
Normally, only developers would have this configuration for their file permissions, so we didn't include…

Posted a reply to Independent Analytics Update Killed My Site Loading Speeds, on the site WordPress.org Forums:
Thanks for giving that a try. Please reach out to support@independentwp.com, so we can investigate…

Posted a reply to Won’t Work. Got Error Message about php file., on the site WordPress.org Forums:
I’m sorry. I got this mixed up with a different error message. If you have…

Posted a reply to Won’t Work. Got Error Message about php file., on the site WordPress.org Forums:
Thanks for the additional info. If you update to the latest version of Independent Analytics,…

Posted a reply to Won’t Work. Got Error Message about php file., on the site WordPress.org Forums:
Hi there, Thanks for getting in touch. I'm sorry to hear about this issue. When…

Posted a reply to Independent Analytics Update Killed My Site Loading Speeds, on the site WordPress.org Forums:
Can you try reactivating Independent Analytics and let me know if the issue immediately returns?

Posted a reply to Independent Analytics Update Killed My Site Loading Speeds, on the site WordPress.org Forums:
Got it. It sounds like the site is being targeted with a large number of…

Posted a reply to Independent Analytics Update Killed My Site Loading Speeds, on the site WordPress.org Forums:
Hi MarBelle, Thanks for getting in touch. I'm sorry to hear about this error. 826MB…

Posted a reply to No Geo results, on the site WordPress.org Forums:
It's unusual for the tracking script to be missing from the page. I don't think…

Posted a reply to Password Protected Page: Box to enter password is invisible, on the site WordPress.org Forums:
You're welcome! Stay in touch if you need anything else.

Posted a reply to Password Protected Page: Box to enter password is invisible, on the site WordPress.org Forums:
Hi there, Thanks for using Mission News! You are correct about the form being there…

Posted a reply to No Geo results, on the site WordPress.org Forums:
Hi there, I visited the site, but I am not seeing the tracking script output…

Posted a reply to Great Plugin, But Zero Respect for Early Supporters, on the site WordPress.org Forums:
I'm sorry that you're so unhappy with our new pricing. I get why you're upset…

Posted a reply to All statistics are not recorded, on the site WordPress.org Forums:
Thank you! I think it is due to a conflict with a performance optimization plugin.…

Posted a reply to All statistics are not recorded, on the site WordPress.org Forums:
Hi there, Thanks for getting in touch. I'm sorry to hear about this error. Could…

Posted a reply to Jetpack Stats – All-time Insights in Independent Analytics, on the site WordPress.org Forums:
Yea that will definitely be possible. You can toggle the width of any module between…

Posted a reply to User Journeys – Feature, on the site WordPress.org Forums:
We are actually building this right now! We plan on releasing our User Journeys feature…

Posted a reply to Jetpack Stats – All-time Insights in Independent Analytics, on the site WordPress.org Forums:
Thanks for bringing this to our attention. I can definitely see how that would be…

Posted a reply to Tab – Geographic | Doesn’t Record, on the site WordPress.org Forums:
Great, I'm glad to hear that worked for you. Stay in touch if you need…

Posted a reply to Tab – Geographic | Doesn’t Record, on the site WordPress.org Forums:
Hi there, Thanks for getting in touch about this. When this happens, it usually means…

Posted a reply to Independent Analytics keeps crashing site, on the site WordPress.org Forums:
Hi there, Thanks for getting in touch. I'm sorry to hear about this error. It…

Posted a reply to Blog post inexplicably restricted to viewing only by subscribers, on the site WordPress.org Forums:
I think you can continue to use Jetpack if you remove the Login block from…

Posted a reply to Blog post inexplicably restricted to viewing only by subscribers, on the site WordPress.org Forums:
That's so strange. This behavior isn't coming from the Author theme, or I would have…

Posted a reply to Blog post inexplicably restricted to viewing only by subscribers, on the site WordPress.org Forums:
Hi there, Based on the HTML, I can see that this is coming from the…

Posted a reply to Feature Request: Option to Exclude Customers with Purchase History from Tracking, on the site WordPress.org Forums:
Hi Joy, Thanks for using Independent Analytics! There is not currently a way to filter…

Posted a reply to Red Background in menu items, on the site WordPress.org Forums:
You're welcome! I'm happy to hear that you're enjoying the Author theme :) Feel free…

Posted a reply to Red Background in menu items, on the site WordPress.org Forums:
Sorry, dumb mistake on my part. I forgot to change the color from white to…

Posted a reply to Red Background in menu items, on the site WordPress.org Forums:
Sorry for misunderstanding. The menu items are already black when I visit the site: https://d.pr/i/cIczkx…

Posted a reply to Red Background in menu items, on the site WordPress.org Forums:
Hi there, Thanks for using Author! You can add the following CSS to your site…

Posted a reply to Core Web Vitals Tracking Feature, on the site WordPress.org Forums:
Looks like a pretty awesome tool. Thanks for sharing! We could probably implement a simpler…

Posted a reply to “Update running” Endless, on the site WordPress.org Forums:
Hi there, Thanks for getting in touch. I'm very sorry to hear about this issue.…

Posted a reply to Not working only updating and updating…, on the site WordPress.org Forums:
Hi @gustavson, I'm sorry to hear that Independent Analytics isn't running properly on your site.…