The leading solution for your service management needs
Simplify customer service and support operations with OTRS. Our platform offers customizable solutions for a wide range of business units, from IT to HR. With features like ticket management, automation, and reporting, OTRS can help your organization provide exceptional service to all customers.
Outlook: How SMBs Will Succeed with IT in 2026
The focus is fixed on the year 2026 and its challenges, but also on its opportunities. Especially for small and medium-sized businesses (SMBs), it …
Change Management Software: Solutions, Comparison, Interdependencies
Change management processes are among the most critical undertakings that organizations have to face. Transformation and change are associated with many uncertainties, ranging from …
Service Level Management: Benefits and Application in the Ticketing System
Expectations and reality often differ. With intelligent Service Level Management (SLM) – also called service quality management – a different picture emerges: this way, …
The Future of Service Management: Automation, AI and Beyond IT
As organizations prepare their strategies for 2026, service management stands at an important turning point. The coming year will bring rapid technological shifts, rising …
Self-Service Portal: ROI and Benefits
Self-service is commonly regarded as a lifesaver for IT departments and their service desks that are under pressure from both time and budget constraints. …
IT Budget: Status Quo for Companies and Outlook
What truly determines success in IT is the way companies use the budget available to them. Certainly: Many organizations are currently feeling increasing budget …
