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All Systems Operational

About This Site

ITS Service Status is provided by the ITS Operations Center. Some services are updated in real time -- see the Instant Service Alerting page for details.

The full service listing is now hidden by default. To view the list of all services, click hereTo list only impacted services, click here.

CloudApps ? Operational

ConnectCarolina Operational

ConnectCarolina Finance Operational

ConnectCarolina HR ? Operational

ImageNow Operational

Infoporte Operational

ConnectCarolina Portal Operational

ConnectCarolina Student Admin Operational

Tarheel/Ram Reports Operational

Web Travel Operational

Databases Operational

Educational Technologies Operational

Canvas ? Operational

Panopto Operational

Voicethread Operational

Sakai Operational

GitLab Operational

ibiblio.org Operational

Identity Access Management Operational

Guest ID Authentication Operational

Duo Two-Step Verification Operational

Password Management Operational

Onyen Creation Operational

Guest ID Creation Operational

LDAP Operational

Single Sign On ? Operational

Listserv Operational

Network Operational

Campus Location(s) Operational

Remote Sites Operational

Data Center ITS Operational

Data Center Hosted Operational

Campus Building Networks Operational

Wireless Operational

Campus DHCP Operational

Campus DNS Operational

F5 Load Balancing Operational

Network Access Control Operational

Network Time Protocol Operational

Campus VPN Operational

Voice Messaging ? Operational

ITS Web Proxy Operational

Network RADIUS Operational

Network Server Complex Operational

Internet Connection ? Operational

Office 365 Operational

Exchange Online Operational

Microsoft Teams Operational

SharePoint Online Operational

Identity Service Operational

Microsoft 365 Apps Operational

Microsoft Bookings Operational

Microsoft Forms Operational

Office for the web Operational

OneDrive for Business Operational

Multi-Factor Authentication (MFA) Operational

Other Office 365 Services Operational

Carolina Print Hub ? Operational

Research Computing Operational

RC Database Operational

Virtual Computing Lab (VCL) Operational

Security Operational

ITS Firewall Services Operational

School of Medicine Firewall Services Operational

Main Campus Firewall Services Operational

Data Center ITS Firewall Services Operational

Endpoint Detection and Response Operational

Splunk Operational

TeamDynamix Operational

TIM Operational

Virtual Lab ? Operational

UCS Virtualization Infrastructure Operational

Web Operational

www.unc.edu Operational

alertcarolina.unc.edu Operational

CarolinaGo Operational

Tarheels.live WordPress Operational

Sites WordPress Operational

Web.unc.edu WordPress ? Operational

School of Medicine WordPress Operational

Windows Services Operational

xMatters Operational

Other Services Operational

Zoom Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Infoporte Maintenance Jan 6, 2026 07:00-07:30 EST

Standard maintenance is being performed on Infoporte
Posted on Dec 18, 2025 - 16:29 EST

Database quarterly patching - ConnectCarolina, Infoporte, and ITS Database Administration hosted databases Jan 10, 2026 05:00-12:00 EST

Service maintenance will be performed on databases supporting Enterprise Applications, ConnectCarolina, and Identity Access Management.

For more details please visit the ConnectCarolina Outage page found here: https://ccinfo.unc.edu/outage_oracle_db_patching/
Posted on Dec 17, 2025 - 13:41 EST

ITS Hosted spine switch reboots Jan 27, 2026 05:00-07:00 EST

We are rebooting spine switches in the ITS part of data center. We expect minimal customer impact.
Posted on Dec 17, 2025 - 13:35 EST

ITS Hosted spine switch reboots Jan 29, 2026 05:00-07:00 EST

We are rebooting spine switches in the ITS part of data center. We expect minimal customer impact.
Posted on Dec 17, 2025 - 13:38 EST

Past Incidents

Dec 30, 2025

No incidents reported today.

Dec 29, 2025

Possible Issue Detected with alertcarolina.unc.edu

Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Dec 29, 10:15 EST

Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Dec 29, 10:11 EST

Dec 28, 2025

No incidents reported.

Dec 27, 2025

No incidents reported.

Dec 26, 2025

Ackland Art Storage Pittsboro Network Problem Detected

Resolved - This incident has been resolved.
Dec 26, 06:44 EST

Investigating - Our monitoring tools have indicated a possible network issue at Ackland Art Storage Pittsboro. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Dec 26, 06:38 EST

Ackland Art Storage Pittsboro Network Problem Detected

Resolved - This incident has been resolved.
Dec 26, 05:59 EST

Investigating - Our monitoring tools have indicated a possible network issue at Ackland Art Storage Pittsboro. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Dec 26, 05:58 EST

Dec 25, 2025

No incidents reported.

Dec 24, 2025

No incidents reported.

Dec 23, 2025

No incidents reported.

Dec 22, 2025

IAM - Routine change to Account and/or Account Admin UIs

Completed - The scheduled maintenance has been completed.
Dec 22, 17:15 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 22, 17:00 EST

Scheduled - Change of the old well logo to interlocking one.
Dec 20, 09:02 EST

Dec 21, 2025

TEACH Charlotte 2020 Network Problem Detected

Resolved - This incident has been resolved.
Dec 21, 12:59 EST

Investigating - Our monitoring tools have indicated a possible network issue at TEACH Charlotte 2020. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Dec 21, 11:19 EST

OneCard Services

Completed - Maintenance complete. All services running.
Dec 21, 08:33 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 21, 07:00 EST

Scheduled - The UNC One Card Production Servers will be restarted this Sunday 12/21/2025 at some point between 7am-9am. Some UNC One Card services will be temporarily unavailable while the servers reboot.
Dec 19, 16:26 EST

Dec 20, 2025

Wireless infrastructure upgrade

Completed - The scheduled maintenance has been completed.
Dec 20, 13:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 20, 10:00 EST

Scheduled - Wireless services may experience intermittent outages during the change window. The business school is not affected by this upgrade.
Dec 12, 17:36 EST

Dec 19, 2025

No incidents reported.

Dec 18, 2025

Finley / Cone-Kenfield Area Experiencing Power Outage

Resolved - This incident has been resolved.
Dec 18, 22:44 EST

Update - We are continuing to investigate this issue.
Dec 18, 21:34 EST

Update - Reports of power outage in the area of Finley / Cone-Kenfield Tennis Center. Duke Power expects restoration by around 12:45am.
Dec 18, 21:13 EST

Investigating - Our monitoring tools have indicated a possible network issue at Finley Maintenance Building/Offices. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Dec 18, 20:57 EST

Possible Issue Detected with ConnectCarolina Student Admin

Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Dec 18, 19:11 EST

Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Dec 18, 18:39 EST

Splunk Maintenance

Completed - The scheduled maintenance has been completed.
Dec 18, 09:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 06:00 EST

Scheduled - Standard patching is being performed on the Splunk platform.
Dec 17, 14:32 EST

Sakai maintenance

Completed - The scheduled maintenance has been completed.
Dec 18, 09:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 07:00 EST

Scheduled - Standard patching is being performed on the Sakai environment.
Dec 9, 10:58 EST

Lewis Residence Hall Network Problem Detected

Resolved - This incident has been resolved.
Dec 18, 08:39 EST

Investigating - Our monitoring tools have indicated a possible network issue at Lewis Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Dec 18, 08:36 EST

Single Sign On Maintenance

Completed - The scheduled maintenance has been completed.
Dec 18, 08:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 06:00 EST

Scheduled - Standard patching is being performed on the Single Sign On environment.
Dec 10, 08:00 EST

Infoporte Maintenance

Completed - The scheduled maintenance has been completed.
Dec 18, 07:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 07:00 EST

Scheduled - Standard maintenance is being performed on Infoporte
Dec 4, 13:50 EST

Wireless infrastructure upgrade

Completed - The scheduled maintenance has been completed.
Dec 18, 07:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 05:00 EST

Scheduled - Wireless services will experience intermittent outages during the change window.
Dec 12, 11:49 EST

Dec 17, 2025

Departmental F5 O/S Maintenance

Completed - The scheduled maintenance has been completed.
Dec 17, 12:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 11:00 EST

Scheduled - Client traffic is not expected to suffer from any outages during this maintenance period.
Nov 26, 09:28 EST

Dec 16, 2025

Buildings down for network maintenance.

Resolved - This incident has been resolved.
Dec 16, 11:51 EST

Investigating - There are several buildings currently down for network maintenance. Joan H. Gillings Center for Dramatic Arts, Hortense King McClinton Hall, Stacy Residence Hall, Everett Residence Hall, Lewis Residence Hall and Renee Lynne Ct, 101.
Dec 16, 10:01 EST

Renee Lynne Ct, 101 Network Problem Detected

Resolved - This incident has been resolved.
Dec 16, 11:49 EST

Investigating - Our monitoring tools have indicated a possible network issue at Renee Lynne Ct, 101. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Dec 16, 06:36 EST

Stacy Residence Hall Network Problem Detected

Resolved - This incident has been resolved.
Dec 16, 11:08 EST

Investigating - Our monitoring tools have indicated a possible network issue at Stacy Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Dec 16, 07:28 EST

Everett Residence Hall Network Problem Detected

Resolved - This incident has been resolved.
Dec 16, 11:07 EST

Investigating - Our monitoring tools have indicated a possible network issue at Everett Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Dec 16, 07:22 EST

Hortense King McClinton Hall Network Problem Detected

Resolved - This incident has been resolved.
Dec 16, 10:47 EST

Investigating - Our monitoring tools have indicated a possible network issue at Hortense King McClinton Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Dec 16, 07:35 EST

Lewis Residence Hall Network Problem Detected

Resolved - This incident has been resolved.
Dec 16, 10:39 EST

Investigating - Our monitoring tools have indicated a possible network issue at Lewis Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Dec 16, 07:12 EST

Joan H. Gillings Center for Dramatic Arts Network Problem Detected

Resolved - This incident has been resolved.
Dec 16, 10:25 EST

Investigating - Our monitoring tools have indicated a possible network issue at Joan H. Gillings Center for Dramatic Arts. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Dec 16, 08:50 EST

Market St, 104B - Southern Village Network Problem Detected

Resolved - This incident has been resolved.
Dec 16, 08:57 EST

Investigating - Our monitoring tools have indicated a possible network issue at Market St, 104B - Southern Village. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Dec 15, 16:42 EST

Update Campus DNS and DHCP Services

Completed - The scheduled maintenance has been completed.
Dec 16, 07:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 05:00 EST

Scheduled - Service maintenance will be performed on Infoblox appliances providing DNS and DHCP services to campus.
Sep 29, 09:01 EDT

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