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Help and Support | University of Miami Information Technology
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Applicant
All other University of Miami roles—e.g., alumni, parents/delegates, vendors/contractors, etc.—should contact the IT Service Desk. Coral Gables/Marine – UHealth/MSOM *For after-hours support, contact the 24/7 Service Desk.Student Support
Student Technology Help Desk
Availability:
Monday-Friday, 9 a.m.-5 p.m.*
Student Support: Coral Gables/Marine
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Call:
305-284-8887
Email:
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Remote Support:
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Call:
305-243-8543
Email:
Web:
Remote Support:
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Login and Password Support
Forgot your username? To look up your Login ID/CaneID, visit caneid.miami.edu and click the "Forgot CaneID" button.
Forgot your password? To reset your password, visit caneid.miami.edu and click the "Forgot Password" button.
If you are unable to reset your password, please call the IT Service Desk at 305-284-6565.
If you are able to login but are experiencing technical issues within a UM-system, please submit a General Support ticket.
Application Status
Undergraduate Applicants:
Visit the undergraduate application status portal for more information or email the counselor for your area directly.
Graduate Applicants:
Visit the graduate application status portal for more information or contact your school's admissions office.
General Inquiries
- Undergraduate Applicants: Find Your Admissions Counselor
- Graduate Applicants: Contact an Admissions Representative
- School of Law Applicants: Contact the Law Admissions Office
Coral Gables/Marine – UHealth/MSOMFaculty/Staff Support
IT Service Desk
Availability:
24 hours, 7 days
Faculty/Staff Support: Coral Gables/Marine
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Call:
305-284-6565
Submit a Ticket
Submit a Request – Non-Urgent:
Self-Service Portal:
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Call Menu Options
Coral Gables/Marine Campuses Call Menu Options:
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- 1: Password reset
- 2: Technical support
- 3: Telecomm support
- 4: Workday and CaneLink
- 2: Status on an existing request
- 1: Telecomm
- 2: All other requests
- 3: Get help via our online resources
- 1: Report an issue or submit a new request
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Call:
305-243-5999
Submit a Ticket:
Submit a Request – Non-Urgent:
Self-Service Portal:
Accordion Group
Open All Tabs
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Call Menu Options
UHealth/MSOM Campus Call Menu Options:
- 2: Password reset
- 3: Physician support
- 4: Technical support, including UChart, non-clinical applications, hardware, and devices
- 5: Telecom support, Workday, and CaneLink
- 6: Research systems
- 7: All other matters
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