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Tailored support that exceeds expectations | Elementor
Tailored support
Elementor care
Tailored support
that exceeds expectations
Elementor Care is designed to meet each user's unique needs, providing personalized guidance and solutions to ensure their success at every step of their web creation journey.
Customer Care that (actually) delights
Elementor Care consistently ranks high for customer satisfaction, meeting or exceeding expectations.
G2 Awards
G2 award the world's best software companies and products based on authentic, timely reviews from users.
Trustpilot
With thousands of active reviews from real users, Elementor consistently scores 4.4/5 or higher with Trustpilot.
CSAT Score
Feedback from customers on their experience reveals positive user surveys and high NPS scores.
Elementor hosting has been excellent. The interface is very clean and easy to understand. The support has been top notch. Quick and helpful responses from people who seem to genuinely want to help me solve my problem. Thanks guys.
Andrew Geer
Hosting
I think the money I spent on Elementor Pro is worth it even for the support alone. It's worth every cent, and more. Thank you, to the whole team, for a really excellent service.
Cristian Ladino
Plugin
The agent was patient and helpful, I got a quick solution and the correct resources. The product is intuitive and useful. Keep up the great work and great product!
Jimmy Granados
Site Mailer
I was having an issue activating the Image Optimizer plugin. I was contacted by Elementor support after sending a request within only 4 hours of submission. my issue was resolved smoothly and quickly.
Patricia Colosimo
Image Optimizer
Latif was absolutely exceptional in guiding me on how to use Elementor to enhance every page. As a complete beginner with no prior experience in website building, I had numerous questions and lacked knowledge of even the basics. Latif's patience and incredible expertise made all the difference.
Monica S.
Services: Hands on
Elementor Lessons
Elementor Lessons
Latif's attention to detail in ensuring the site was fully updated and functional was impressive. His dedication to seeing it through on his own time was very much appreciated and admirable.
Sandra O.
Services: Site Update
The agent was one of the most patient teachers that I have had. He provided in 5 min or less what my need was (which was a lot to take in) and in less than 2 sessions he provided detailed help on how to build the site I wanted. He also followed up with me to make sure I had recordings and see if I had any questions.
George Garcia
Services: Initial Setup
Choosing Platinum support is one of the best decisions I've made. The support staff is winning customers for life. I got a quick solution, the agent was patient and helpful,
and I received the right resources
Joshua Bowman
Platinum Support
Elementor Care Offerings
Whatever your requirements, we have tailored solutions & services ready to ensure your success.
Default Support
Standard support included in certain paid plans, and tailored to the specific product purchased.
- Available via email.
- Exceptional service for troubleshooting, guidance, and issue resolution.
- Consistently high satisfaction rates.
Priority Support
Skip the line and get immediate help
- Direct expert access via WhatsApp, email, or chat with personal support specialists.
- Automatic software updates, security monitoring, and performance reports (for selected plans only).
- Site backups, hack protection, and up to 1 hour of fixes included monthly (for selected plans only).
Care in Hebrew
Instant access, high priority support
- Skip the line and get priority access to experts in Hebrew.
-
Gain immediate access to experts via
WhatsApp or phone. -
Designed for users seeking a high-touch,
VIP response service.
Professional Services
Individualized one-time support or issue resolution
- Perfect for users requiring one-on-one guidance.
-
Boost your skills with on-demand, personalized training
sessions. - Includes services for specific needs like setup, design, troubleshooting, and more.
Site Maintenance
Comprehensive maintenance for your site
-
For your peace-of-mind, Elementor manages your site’s
maintenance. - Monthly security evaluations proactively safeguard your site, preventing potential threats.
- We handle software updates and periodic security reviews.
Why Elementor Care
Elementor Care is more than support; it’s a commitment to your success at every step of your web creation journey.
Solutions to fit your needs
From Standard support to fully managed services, Elementor Care ensures every user has the help they need.
Multiple levels of service
Choose the level of support or service that matches your unique needs and expertise.
A world-class support team
Standard Support is the foundation of our mission, celebrated for its quality and reliability.
Tailored for your success
Whether you need quick advice, advanced solutions, or ongoing management, Elementor Care has you covered.
We’re Just a Message Away
Elementor Care is more than support; it’s a commitment to your success at every step of your web creation journey.
Start a chat
Chat with an agent to quickly get answers to your pre-purchase questions.
Open a ticket
Customers can open a ticket and send messages to our support team.
Help Center Knowledge Base
Explore our Help Center filled with step-by-step guides, troubleshooting tips, and best practices.