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Premier Support Features | Oracle Europe
Premier Support features at a glance
At Oracle, providing great support is as important as providing great products. Oracle Premier Support provides essential software updates and new releases, proactive support tools, and 24/7 service to help you mitigate risk, reduce cost, and gain competitive advantage.
What you get with Oracle Premier Support
Trusted |
Oracle Premier Support |
|---|---|
| 40+ years of delivering award-winning service. | yes |
| People, process, and technology to support 430,000 customers globally. | yes |
| An indisputable international footprint: 18,000 customer support and service specialists, speaking 20+ languages, and engineers available 24/7 across 175 countries. | yes |
| Unparalleled innovation—more than US$80B in R&D since FY2012. | yes |
| 29,000 consulting experts across the world. | yes |
Secure |
|
| Security features at every layer of the stack—applications, database, middleware, OS, and hardware. | yes |
| Oracle has the tools, owns the source code, and has the ability to develop security updates. | yes |
| Regression testing across the full stack at the core application/database code level. | yes |
| Critical patch updates, security alerts, and bulletins. | yes |
| Oracle software security assurance—Oracle’s industry-leading standard for security innovation. | yes |
Comprehensive |
|
| Support for products across one unified support organization, platform, and support offering. | yes |
| Support and development with a single point of accountability, for a more seamless customer experience. | yes |
| Program updates, fixes, security alerts, and critical patch updates. | yes |
| Tax, legal, and regulatory updates. | yes |
| Priority service request handling for software. | yes |
| 2-hour onsite hardware service for systems.
(Not applicable to all products and your system must be within an Oracle two-hour service coverage area to receive two-hour service as a standard feature. Refer to the Technical Support Policies for details.) |
yes |
My Oracle Support portal
|
yes |
Oracle Applications Unlimited—A commitment to Oracle Premier Support through at least 2036 on current Continuous Innovation releases of Oracle E-Business Suite, JD Edwards EnterpriseOne, PeopleSoft, Siebel, and Hyperion. |
yes |
| Investment protection with Oracle’s Lifetime Support, the industry’s most comprehensive support coverage. Premier, Extended, and Sustaining Support for Software, Applications Unlimited, Hardware and Operating Systems. | yes |
| Anytime access to past, pending, and future renewals on My Support Renewals. | yes |
More about Premier Support
Top 7 reasons customers commit to Oracle Support
Is your software vulnerable to cybercrime?
Learn more about Applications Unlimited
Engage
Sign in to My Oracle Support
Specialized Oracle Support tools and resources at your fingertips.
My Support Renewals
View past, pending, and future renewals. Save time. Renew online.
Contact support sales
Interested in learning more? Talk to a team member.