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Oracle Lifetime Support Policy
Simple, predictable, and flexible—enjoy the benefits of the industry's most comprehensive support coverage.
Overview
Maximize your support investment, unlock the full value of your Oracle products, and control your upgrade strategy—with the industry’s leading support policy.
Simple, predictable, flexible, and the most comprehensive support policy available, the Oracle Lifetime Support Policy helps drive your business success. Oracle’s industry-leading support policy covers your entire technology environment, from database to middleware to applications—an industry first, only from Oracle.
Oracle’s Lifetime Support Policy also puts you in control of your upgrade strategy. Our flexible support policy stages make it easier for you to plan and budget for Oracle’s exclusive product upgrades. You’ll enjoy continued peace of mind, knowing that we’ll always be there to support your business. When it’s time to upgrade, you’ll have rights to major product releases so you can benefit from Oracle’s technology leadership and keep pace with the world of business.
Expect lifetime support. Expect control of your technology future—with Oracle’s Lifetime Support Policy.
Lifetime Support for your software
| Lifetime Support stages for your Oracle products | Features |
|---|---|
| Premier Support | Provides comprehensive maintenance and software upgrades for your Oracle Database, Oracle Fusion Middleware, and Oracle Applications for five years from the general availability (GA) date. |
| Extended Support | Puts you in control of your database, middleware, and applications upgrade strategy by providing additional maintenance and upgrades for Oracle Database, Oracle Fusion Middleware, and Oracle Applications for an additional fee. |
| Sustaining Support | Maximizes your investment protection by providing maintenance for as long as you use your Oracle software. Features include access to Oracle online support tools, upgrade rights, pre-existing fixes, and assistance from technical support experts. |
Benefits of Lifetime Support for software
| Premier Support | Extended Support | Sustaining Support | |
|---|---|---|---|
| Major product and technology releases | |||
| 24/7 assistance with service requests | |||
| Access to My Oracle Support including Knowledge Base | |||
| Software updates | Pre-existing | ||
| Security alerts and updates | Pre-existing | ||
| Critical patch updates | Pre-existing | ||
| Tax, legal, and regulatory updates | Pre-existing | ||
| Upgrade tools and scripts | Pre-existing | ||
| Access to Platinum Services | |||
| Certification with most existing Oracle products/versions | Pre-existing | ||
| Certification with most existing third-party products | Pre-existing | ||
| Certification with most new third-party products |
Lifetime Support for your Oracle Applications Unlimited products
Applications Unlimited is Oracle’s commitment to continuous innovation while also providing a commitment to offer Oracle Premier Support through at least 2036.
Oracle Premier Support provides comprehensive maintenance and software upgrades for your Application Unlimited products1 through at least 2036 on the current Continuous Innovation releases.
Oracle will not discontinue offering Oracle Premier Support on Applications Unlimited products’ Continuous Innovation releases for on-premises applications prior to 2036, and we are committed to annually review whether to extend the Oracle Premier Support offering for an additional year on such Continuous Innovation releases for on-premises applications.
Oracle will deliver new functionality to covered Oracle Applications as updates to the existing release, and major upgrades will not be required to gain access to new features and capabilities. Fixes and updates are cumulative and will be available to all customers in the most current release.
For complete details on Oracle Lifetime Support (PDF) for Applications Unlimited products, please see the entry for your product:
- Oracle E-Business Suite Continuous Innovation Releases
- Oracle's JD Edwards EnterpriseOne Continuous Innovation Release
- Oracle's PeopleSoft Continuous Innovation Releases
- Oracle's Siebel Continuous Innovation Releases
- Oracle's Hyperion Enterprise Performance Management Continuous Innovation Releases
1 Covered Oracle Applications include PeopleSoft, Oracle E-Business Suite, JD Edwards EnterpriseOne, Siebel, and Hyperion, excluding specified individual products that Oracle will not extend support for beyond the already committed dates.
Lifetime Support for your hardware and operating systems
| Lifetime Support stages for your Oracle products | Features |
|---|---|
| Premier Support | Provides maintenance for your Oracle hardware and integrated software, for example, firmware. Maintenance and software upgrades are included for Oracle operating systems and Oracle VM for ten years from their general availability date. |
| Extended Support | Puts you in control of your operating system upgrade strategy by providing additional maintenance and upgrades for Oracle Solaris and Oracle Linux operating systems for an additional fee. |
| Sustaining Support | Maximizes your investment protection by further extending support for operating systems and firmware. Features include access to Oracle online support tools, operating system upgrade rights, pre-existing fixes, patches, and assistance from technical support experts. |
Benefits of Lifetime Support for hardware
| Premier Support | Extended Support | Sustaining Support | |
|---|---|---|---|
| Operating system, integrated software, and integrated software option releases | |||
| 24/7 assistance with service requests | |||
| Access to My Oracle Support including Knowledge Base | |||
| Operating system, integrated software, and integrated software option updates | Pre-existing | ||
| Security alerts and updates | Pre-existing | ||
| Critical patch updates | Pre-existing | ||
| Onsite hardware support | |||
| Upgrade tools and scripts | Pre-existing | ||
| Access to Platinum Services | |||
| Certification with most existing Oracle products/versions | Pre-existing | ||
| Certification with most existing third-party products | Pre-existing | ||
| Certification with most new third-party products | |||
| Field change orders—system modification recommendations | |||
| Backport of fixes for Oracle Linux and Oracle VM releases | |||
| Right to use Oracle Management Pack for Linux | |||
| Right to use Oracle Enterprise Manager Operations Center | |||
| Access to Oracle Enterprise Tape Analysis and Data Recovery Service | |||
| 24/7 access to Oracle Unbreakable Linux Network |
Oracle Lifetime Support Policies Resources
