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Construction and Engineering Support
Please refer to the product list below to contact the appropriate support team for assistance.
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Aconex
Asia
To receive support assistance for Aconex, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country Toll Free Number Hong Kong +852 3655 7461 India 000 800 1004 388 Japan +81 3 68346966 Mainland China +86 10 6106 7013 Malaysia +60 3 2299 3254 Philippines +63 2 7944 5215 Singapore +65 6436 2140 Rest of Asia +852 3655 7461 (Hong Kong) Australia/New Zealand
To receive support assistance for Aconex, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country Toll Free Number Australia 1300 226 639 New Zealand +64 49 785 486 USA/Canada
To receive support assistance for Aconex, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country Toll Free Number USA and Canada 1 888 522 6639 Central & South America
To receive support assistance for Aconex, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country Toll Free Number Chile +56 228307874 Colombia +57 1 3819799 Mexico +52 55 50181186 Panama +507 836 6030 Peru +51 1 6419124 Venezuela +58 2123357726 Rest of Central & South America 1 888 522 6639 Europe
To receive support assistance for Aconex, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country Toll Free Number Austria +43 133 777 046 France + 33 1 57 60 87 55 Germany +49 891 430 1515 Italy +39 02 9296 3404 Poland 0 0800 1410199 Portugal +351 214 235 176 Romania +40 31 810 7747 Spain +34 91 187 1655 Switzerland +41 227 999 837 UK 0345 226 6391 Rest of Europe +44 345 226 6391 Middle East and Africa
To receive support assistance for Aconex, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country Toll Free Number Oman +974 4446 2717 Qatar 800 2269 / +97444462717 Saudi Arabia +966 11 273 9217 South Africa +27 10 500 1934 Rest of Middle East & Africa +971 4563 1008 International Service Desk +61 3 9240 0200 -
ConjectPC
To receive support assistance for Conject Cloud Services, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country Toll Free Number UK +44 (0)115 970 7450 -
ConjectPM
To receive support assistance for Conject Cloud Services, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country Toll Free Number Austria +43 1 3377 7700 France + 33 1 57 60 87 55 Germany +49 89 1430 1317 Poland +48 22 378 13 21 Russia +7 (812) 334 6100 UK +44 (0)115 970 7450 or +44 (0)345 1300 999
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GradeBeam
To receive support assistance for GradeBeam Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country Toll Free Number USA 866-482-7669 -
Keystone
To receive support assistance for Keystone Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country Toll Free Number Australia 1300 226 639 International +61 2 9491 2645 -
Latista
To receive support assistance for Latista Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country Toll Free Number USA 800-714-0024
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P6 Enterprise Project Portfolio Management
To receive support assistance for P6, please open a Service Request (SR) using My Oracle Support at https://support.oracle.com.
To call Support, please use a local Support Hotline number listed here: https://www.oracle.com/support/contact.html
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Pre-Qualification Management (PQM)
To receive support assistance for Pre-Qualification Management Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country Toll Free Number USA 886-839-8872 - select option 2 -
Preconstruction
To receive support assistance for Preconstruction Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country Toll Free Number Australia 1300 604 077 New Zealand 0800 003 091 USA 866-482-7669 -
Primavera Cloud
To receive support assistance for Primavera Cloud Service, please open a Service Request (SR) using My Oracle Support at https://support.oracle.com.
To call Support, please use a local Support Hotline number listed here: https://www.oracle.com/support/contact.html
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Submittal Exchange
To receive support assistance for Primavera Submittal Exchange Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
Country Toll Free Number USA 800-714-0024
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Textura Payment Management (TPM)
To receive support assistance for Textura Payment Management Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com/.
Support assistance by telephone is also available by calling one of the numbers below:
Country Toll Free Number APAC 61 3 9006 6251 Australia 1.800.839.887
- North America
Language Toll Free Number English 866-TEXTURA (866-839-8872) - select option 1 French 855-444-3704 Spanish 855-444-3703 -
Unifier
To receive support assistance for Unifier, please open a Service Request (SR) using My Oracle Support at https://support.oracle.com.
To call Support, please use a local Support Hotline number listed here: https://www.oracle.com/support/contact.html
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Support for all other Oracle Construction and Engineering products
For assistance on any Oracle products not covered in the other sections, please raise a My Oracle Support (MOS) Request at https://support.oracle.com/portal/
To call Support, please use a local Support Hotline number listed here: https://www.oracle.com/support/contact.html
Lifetime Support policy for on premises products (PDF)
Construction and Engineering Product Documentation
Oracle Cloud Hosting and Delivery Policies (Support is in Section 5) (PDF)
Oracle Global Business Unit Cloud Services Pillar Document (PDF)
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