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Amadeus HotSOS®
The best hotel operations software, built for the future of hospitality.
Amadeus HotSOS®
The best hotel operations software, built for the future of hospitality.
Improving operations is top priority for hotels
Hospitality sector is experiencing growing demand, reduced staff and evolving needs from guests.
Too many manual processes may cause guest complaints, disorganized labor, and slower service.
How can hotels prioritize and organize the work of the staff in such a demanding environment?
Excellent behind-the-scenes execution is crucial for optimal guest satisfaction.
To ensure work is executed properly in accordance to property standards, you need to be armed with a service optimization solution that offers real-time dashboards, scheduled equipment, preventative maintenance orders, scalable inspection and more.
Improving hotel operational efficiencies and service speed: A top priority for hotels in 2025
In today's competitive hospitality landscape, optimizing hotel operations is essential for success.
Hotel operational leaders facing labor shortages, rising costs, and high guest expectations need innovative solutions to address these challenges effectively without compromising profitability.
Download our latest infographic for in-depth insights and strategies to overcome these industry challenges.
Excellent behind-the-scenes execution is crucial for optimal guest satisfaction.
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Increase team engagement and productivity with enhanced functionality, easy-to-use navigation, and new, modern interface built for the future of hotel operations. | |
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Reduce staff onboarding and training time with new in-line training, search, and help functionality, while a new tips tool offers guidance support throughout the solution. | |
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Increase productivity with the ability to send and receive messages, service orders, and report notifications in real time. |
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By automating communications, you can unlock staff capabilities to complete more proactive tasks and have open lines of communication throughout operations to deliver a higher level of guest service at a more rapid pace. | |
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Increase the speed of guest request response times with a new delivery orders feature to generate multiple guest amenity requests at one time. | |
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Optimize labor with the ability to analyze monthly or forward-looking annual schedules and corresponding expected labor output with newly improved scheduling and calendar views capabilities. | |
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Create more meaningful interactions with your guests through profiling tools that provide important information about their individual preferences and needs. Recognize returning hotel guests, be aware of special requests or occasions, and gather other attributes to make sure every experience is a personalized one. |
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Be able to see team and individual productivity in real time via tailored dashboards, ensure any escalations are rapidly mitigated and prioritize critical communications. | |
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Allow critical communications and changes in priority to be disseminated instantly to the right team member at the right time. | |
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Streamline complex preventative maintenance projects for increased efficiency, while easily collaborating across departments for projects. | |
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Pull reports and analyze operational data to understand your biggest challenges so you can develop ways to solve for them. Understanding your business today paves the way for a better business tomorrow. |
Success Story
Fattal Hotels Optimizes Operations Across 38 Properties with Amadeus HotSOS
New HotSOS Experience
The Most Comprehensive Service Optimization Solution
Find out how you can now enjoy new, upgraded standards of efficiency.
Simply fill out this form to receive more information on the New HotSOS Experience.
What our clients say about us
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| “HotSOS is integral to the seamless operation of our business, and it has become indispensable in maintaining our high service level .” Jorine Heutink, Executive Housekeeper
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| “HotSOS has immensely helped our operation be much more efficient and customer-focused and is embraced by every level of our organization. We couldn't imagine our operation without it.” Roman Husock, Director of Rooms
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| “HotSOS has been integral in centralizing my team's communication by providing multilingual support. The platform has allowed team members from various countries to access and manage tasks in their preferred language, which is key to promoting teamwork and afficiency in a diverse hotel environment.” Mary Wren, Director of Hotel Operations
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Unlock the secrets to thriving in hotel operations
Explore our Extraordinary Leaders series, offering insights and expertise from successful hospitality leaders on topics such as labor, sustainability, leadership development, and tech transformation.
