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Case Studies

Vibe Insights Lab Case Study

When Bonnie Chiurazzi, a seasoned market research and consumer insights professional, was laid off from her previous role, she stood at a career crossroads. With more than 16 years of

Checklist

The Public Sector Playbook to Collecting Better Feedback and Improving Citizen Experience

Public expectations are constantly evolving, and citizens are more tuned into what their state and local governments are doing than ever. Citizens now expect the same seamless experiences from government

E-Guides

The Marketer’s Vendor Comparison Guide for Customer Feedback Platforms

In this guide, you’ll learn about the spectrum of available customer feedback platforms, understand the trends shaping the market, and evaluate leading vendors side-by-side. Along the way, you’ll uncover the

Case Studies

How Scholar Fund makes college and career readiness more accessible with Alchemer

Scholar Fund partnered with Alchemer to amplify student voices and build scalable support systems for college and career readiness. By saving days of data cleaning, supporting multiple languages in a

Case Studies

How c2c Railway improved its mobile app experience with Alchemer Digital

c2c Railway was on the wrong track when it came to understanding its customers’ digital journeys, ticket sales told part of the story, but fragmented feedback and low app store

Webinars

Fan-to-brand magic: Turning live moments into measurable impact

How do unforgettable fan experiences become long-term brand value? Step into the spotlight with AEG Global Partnerships and see how they turn live moments into lifelong memories—from LA Kings game-day

Case Studies

The secret to a leading telecom company’s digital transformation

This leading organization puts customers at the center of everything they do, making customer-centricity the foundation of every decision. By partnering with Alchemer, the product team successfully launched a new

Case Studies

How Ryder uses Alchemer to deliver ROI through customer and employee feedback

As Ryder’s Senior Director of Customer Insights, John Trenholm is responsible for delivering measurable value to the organization, working directly with senior leadership. This leadership support comes with expectations for

Case Studies

Inside Flashscore’s game-changing customer research

Alchemer helped Flashscore break through long-held assumptions and see their users in a whole new light. What started as one ambitious survey sparked a company-wide transformation—reshaping strategy, fueling millions in

Case Studies

Scaling support without losing sight of customers: How real-time feedback gave an eyewear brand a sharper view of customer needs

This fast-growing online eyewear retailer was built on personalized style and customer-first service. As orders and inquiries multiplied, they wanted to be sure customers were satisfied after contacting customer support.

Webinars

How AI unlocks the power of feedback

AI is everywhere, but what does it really mean for customer experience teams? In this episode of The Business of Feedback, Alchemer CMO Bo Bandy and SVP of Product and

Webinars

Automating feedback to improve the eCommerce experience

In this fast-paced, 20-minute webinar, you’ll see Alchemer Connect in action, including a live demo of how it automates customer feedback to help eCommerce businesses boost satisfaction, speed up responses,

Webinars

Plug in and power up: Feedback to wherever you store your data

Stop letting your valuable feedback data collect dust. Your teams work hard to gather customer insights—don’t let that data sit locked away in a spreadsheet or a warehouse where no

Webinars

Automate feedback: Make your CRM smarter

Ready to unlock the true power of your CRM? Join us for a quick but mighty session where we’ll show you how to automate the flow of customer feedback straight

Webinars

Your helpdesk’s secret weapon: Streamline support with feedback automation

Is your support team buried under scattered feedback, repetitive tasks, and missed follow-ups? It doesn’t have to be that way. Join us for a practical, fast-paced webinar to see how

Case Studies

How Grocery Outlet turned feedback into app store success 

By embedding Alchemer’s in-app surveys to capture real-time customer sentiment, Grocery Outlet dramatically improved its mobile app ratings from 1.6 to 4.8 stars—transforming negative feedback into actionable insights and fueling

E-Guides

The Retailer’s Guide to Automating and Integrating Customer Feedback

Today’s shoppers expect more than great products; they expect responsive, personalized experiences at every touchpoint. Whether they’re browsing an online catalog, scanning QR codes in-store, or interacting with your customer

E-Guides

The Tech Leader’s Guide to Automating and Integrating Customer Feedback

Whether you're powering a real-time multiplayer game, rolling out the next technology breakthrough, or fine-tuning your digital offerings, one thing stays the same: your users are giving you feedback every

Case Studies

How a credit union drives member engagement with Alchemer

Discover how a credit union turned insights into action, growing digital banking users by 20% and cutting call center calls by 10% with Alchemer.

E-Guides

The Hospitality Industry’s Guide to Turning Feedback Into 5-Star Results

Whether it’s a guest raving about the rooftop bar, flagging a room service delay, or leaving a lukewarm review about last night’s risotto, every piece of feedback is a chance

Checklist

The Hospitality Industry’s Blueprint to Leveling Up Guest Experience

In the hospitality industry, success hinges on the actual experience your guests have through every brand interaction—not just the amenities you offer or the prices you charge. While prices can

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