WP File Manager Vanished In 2 Different Websites

  • Resolved Frank B.

    (@frankbiganski)


    6 months, 4 weeks ago

    Hi,

    I have had the free version of your plugin installed for several years and it’s worked brilliantly. But this morning, I noticed it is not in my plugins admin but I still see it in the FTP plugins directory. I also saw an error telling me it could not load as the plugin could not be found.

    I renamed wp-file-manager to “old” and downloaded the plugin from your website. I tried to install the plugin but got an error after install:
    Unpacking the package…
    Installing the plugin…
    The package could not be installed. No valid plugins were found.
    Plugin installation failed.

    The only other plugin that was updated was WPBakery plugin but deactivating WPBakery didn;t allow your plugin to be installed.

    I’ve been using WordPress for nearly 15 years and I never experienced anything like this – where a plugin just simply vanishes. Just wanted to report it.

    Cheers.

    ~Frank

    • This topic was modified 6 months, 4 weeks ago by Frank B..

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support File Manager Support

    (@filemanagersupport)

    6 months, 3 weeks ago

    Hi Frank,

    Thank you for reaching out and for using WP File Manager over the years! We appreciate you bringing this to our attention.

    It’s unusual for a plugin to disappear from the admin panel while still being present in the FTP directory.
    Since you’re seeing an error related to the plugin not being found, here are a few steps you can try to resolve this:
    1. Check File Permissions

    • Ensure that the wp-file-manager folder inside /wp-content/plugins/ has the correct permissions (usually 755 for directories and 644 for files).
    • You may also try resetting ownership permissions via your hosting control panel or FTP client.

    2. Verify Plugin Integrity

    • Since you encountered an error while installing a fresh version, it’s possible that the download was incomplete or corrupted.
    • Try deleting the existing wp-file-manager folder completely from /wp-content/plugins/.
    • Download a fresh copy from the WordPress plugin repository, not a third-party site, and reinstall it.

    3. Check for Plugin Conflicts

    • While WPBakery wasn’t the cause, a conflict with another plugin or theme might be affecting the installation.
    • Try deactivating all plugins temporarily and then reinstall WP File Manager. If it works, reactivate plugins one by one to find the conflicting one.

    4. Enable Debugging

    • If the issue persists, enable WordPress debugging by adding this to your wp-config.php
      define('WP_DEBUG', true);
      define('WP_DEBUG_LOG', true);
      define('WP_DEBUG_DISPLAY', false);
    • Then check the debug log (/wp-content/debug.log) for any errors related to WP File Manager.

    Let us know if any of these steps help!

    Best,

    Awtar
    File Manager Support

    Thread Starter Frank B.

    (@frankbiganski)

    6 months, 3 weeks ago

    Hiya,

    I sincerely appreciate your very detailed reply as it is very appreciated.

    I did try installing a fresh copy by first removing the old copy. But when that produced the same odd error, I decided to uninstall your app and use the free app Filester File Manger Pro by the Ninja folks as I use the app almost on a daily basis.

    Anyway, thanks again and perhaps your info will assist anyone else who might encounter such as oddity.

    Cheers,

    Frank

Viewing 2 replies - 1 through 2 (of 2 total)
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