Under the Customer Service Standards of the AODA, providers must make documentation about their accessibility available to customers with disabilities upon request. This part of the Standards applies to all public sector organizations, and private sector organizations with twenty or more workers. These service providers must offer accessible information in customer service.
Accessible Information in Customer Service
Service providers need to create written versions of their customer service policies. They must outline their procedures on how they will:
Accessibility for Ontarians with Disabilities Act Alliance Update United for a Barrier-Free Society for All People with Disabilities https://www.aodaalliance.org aodafeedback@gmail.com Twitter: @aodaalliance
March 29, 2019
SUMMARY
The Senate of Canada is about to embark on public hearings on Bill C-81, the proposed Accessible Canada Act. We want the Senate to strengthen this weak bill. The AODA Alliance has applied to make a presentation at those hearings, and has submitted a 6-page brief to the Senate. We set that brief out below.
Under the Customer Service Standard of the AODA, service providers’ policies must state that they welcome customers using assistive devices. In our last article, we described different types of assistive devices. In this article, we offer some best practices for serving customers with assistive devices.
Best Practices for Serving Customers with Assistive Devices
Providers should speak to a customer with an assistive device directly instead of addressing a companion or support person.
Hiring the disabled is not only the right choice ethically speaking its the smart choice, says Mike Bradley, long-time Mayor of Sarnia-Lambton
by Cathy Pelletier
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Huntsville Forester
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