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Ramp up with in no time with our quick start guide. In a few easy steps, we'll have you up-to-speed on everything you need to know to develop products.
Technical Overview
Not sure SocialMiner is right for you and your organization? The technical overview describes the basics: how to use, where it fits in the architecture, and some requirements.
Cisco SocialMiner is a social media customer care solution. Cisco SocialMiner can search/capture customer postings on the social web, filter them for relevance, and assign them to queues that are serviced by social media customer care professionals. Cisco SocialMiner will track posts and responses as well as provide metrics on the actions associated with this work.
Review the Get Started Guide
This guide contains a set of frequently asked questions
Learn More
Even after you have mastered the basics, Cisco SocialMiner Developer Center still has more to give.Access a variety of resources to help you utilize this technology
Documentation Table of Contents
Cisco Social Miner Developer Guide, Release 10.5(1)
- 04 June 2014
Code All Code
bulk-transcript-downloader.zip
- 9 January 2017: A sample application to export chat transcripts (in bulk) from a SocialMiner server using RESTful APIs.
task-html-sample-11.5.1.zip
- 28 July 2016
socialminer-javascript-api-docs.zip
- 20 Jun 2012
Community
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