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Terms And Conditions
Dialog Axiata PLC (hereinafter referred to as "Dialog" "us" "we" or "our") is committed to respecting your privacy and to complying with any applicable data protection and privacy laws when providing the Mobile Connect service (hereinafter referred to as the "Service"). We are providing this Privacy Policy Statement to help you understand how we collect, use and protect your information when you sign up for the Service and use the Service to access 3rd party websites and applications. We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.
- Service (hereinafter referred to as the "Service") is offered by Dialog Axiata PLC
- What is Mobile Connect
- Mobile Connect is a user identity solution that allows you to securely login to any third party website or an application using your mobile phone to authenticate the login transaction.
- With Mobile Connect your mobile phone number (hereinafter referred to as the "MSISDN") is used as the primary user identifier and your mobile phone is used as the authentication device.
- Dialog Connect: - Login service provided by Dialog for its customers to login to web portals provided by Dialog using a single username and a password.
- How Mobile Connect works
- Connect account is created for you on following scenarios;
- You already have a Dialog Connect account and have attached a Mobile Connection to your Dialog Connect account
- You create a Dialog Connect account and add a Mobile Connection under Dialog Connect account
- You have used anonymous login or option provided in Dialog Connect integrated web portal/application
- You are trying to login to a Mobile Connect integrated website/application by clicking on Mobile Connect button provided and create a Mobile Connect account during the login process by accepting these T&C
- You visit Mobile Connect user portal provided by Dialog and chose to create a Mobile Connect account.
- You only need to provide your MSISDN (Mobile Phone Number) if Connect registration is done using above step 3.1.4 or 3.1.5
- After you provide the MSISDN you will receive a network initiated (NI) USSD menu on your phone where you have to validate account creation.
- Mobile Connect uses two modes to get your authorization to a login request
- You select Ok from the NI USSD menu
- You enter Your Mobile Connect PIN on the NI USSD menu.
- You are prompted to create your Mobile Connect PIN number either during the registering to Mobile Connect account or during login to a service provider which needs PIN authentication
- The Mobile Connect PIN is a four digit number, and it is your responsibility to keep it confidential and Dialog shall not be liable for any unauthorized access to your Mobile Connect account due to any disclosure of your PIN. Dialog does not store/recored the PIN number in human readable form and it will be stored as an encrypted string and therefore the PIN will not be disclosed to any third party by Dialog.
- You shall not create Mobile Connect accounts using the MSISDNs of shared devices such as dongles and 3G routers, etc., due to the reason a third party that is using the shared connection, can have access to your Mobile Connect account through the shared devices.
- In an event you have forgotten the PIN or wants to reset the PIN, you can reset your PIN from Mobile Connect User portal or by calling Dialog support Services.
- Connect account is created for you on following scenarios;
- Information collection
- For Mobile Connect accounts created using steps 3.1.3, 3.1.4 and 3.1.5 only information stored about you is your MSISDN.
- For Mobile Connect accounts created using steps 3.1.1 and 3.1.2 all the information you have updated on your profile are stored in Mobile Connect system
- You can view the information we have stored about you from your Mobile Connect profile page.
- Using Mobile Connect to login to 3rd party applications/web sites
- We will undertake not to share your phone number with anyone or disclose your personal information with anyone unless you choose to and give your active consent.
- Please note that Dialog does not sell or pass your personal information to third parties (other than as set out in the paragraph above) unless you have given us permission or unless it is necessary to deliver the Services to you. Also make sure you read and understand the privacy policy of the 3rd party, you are login before giving your consent to sharing information with them via Mobile Connect.
- Protecting your privacy in Lost phone /SIM Swap and SIM cloning scenarios
- With the Service, your identity is bonded to your mobile phone number (MSISDN). So your privacy can be compromised if you lose your phone, or swap SIM cards (either by you or by a malicious party), or a SIM cloning scenario
- If you lose your phone, please deactivate your Mobile Connect account by calling Dialog customer support.
- You can review third party sites/applications that you have logged into in the past using by accessing login history section of your Mobile Connect user portal. Make a habit of checking this information time to time as it could help you to identify if someone is miss using your Mobile Connect account. If you see suspected login transactions and wish to deactivate your Mobile Connect account you can do it by calling Dialog customer service hotline
- Use of Cookies
- Mobile Connect may store your mobile phone number that you have provided (during registration or login using Mobile Connect) on a browser cookie to provide better user experience.
- Information security
- Dialog recognizes that you are increasingly concerned about how to protect personal information from misuse and abuse and about privacy in general. We are constantly reviewing and enhancing our technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and / or destruction. We use industry standard secure sockets layer (SSL) technology for example, to encrypt sensitive information. Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
- When this privacy policy applies
- This privacy policy only applies to the information you share directly with us. If any of the 3rd party is requesting additional information from you after you login with Mobile Connect, make sure you read the privacy policy of that party before sharing your information.
- Changes
- Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.
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- Tourist Plans
Tourist Plans
Dialog offers the best Tourist Mobile Plans that help you connect with your loved ones whilst you enjoy the beauty of this paradise island.
Pick up your FREE Dialog prepaid connection* from the Immigration counters in Sri Lanka and top up Rs.499/- or Rs.1,299/- to enjoy the best benefits ever offered!
| Rs.499/- | Rs.1299/- | |
|---|---|---|
|
Data Quota |
1GB |
3GB |
|
Wi-Fi |
6hrs |
12hrs |
|
IDD Usage Quota |
Rs.250/- |
Rs.700/- |
|
Local Usage Quota |
Rs.100/- |
Rs.250/- |
Currency Converter
*For all foreign passport holders
Enjoy the lowest IDD rates. Click here for the latest IDD rates
HOW TO ACTIVATE
Simply top-up Rs.499/- or Rs.1,299/-
Or
Dial #778# from any Dialog prepaid connection to activate Tourist Mobile Plans.
If you don't already have your prepaid connection you can purchase one for LKR 150/- from the Dialog counter at the Bandaranaike International Airport or any Dialog Service Centre , Service Point or authorized retailers island wide. To activate your preferred Tourist Mobile Plan you should have the sufficient balance in your account.
The plans are valid for 30 days. Validity may be extended by visiting any Dialog Service Centre or any Service point.
How to top up:
You can use any of the following methods to top up your account;
- Top up electronically at any Retailer or Supermarket.
- Through Recharge cards purchased from any retailer.
- Online top up
FAQ
Where can I get my Pre-Paid Tourist SIM?
Your FREE Prepaid connection will be available at the Immigration Counters in Sri Lanka.
Alternatively you may obtain a prepaid SIM from any Dialog Service Centre or at any Authorised Service Point and activate your preferred Tourist Mobile Plan.
How do I activate the SIM?
Dial 123 and you will be prompted to enter your Passport Number and Date of arrival in Sri Lanka. If not, you can simply dial #778# and register your connection via USSD.
Does it come in Micro SIM?
Yes. Tourist Plans can be activated in normal & Micro SIMs.
How much is the charge to activate Tourist Mobile Plans?
Tourist Mobile Plans are available for Rs.499/- and Rs.1,299/-
What are the benefits of activating Dialog Tourist Mobile Plans?
Your Tourist Mobile Plan includes: FREE
- Local and IDD talk time (to any destination)
- Local and IDD Messages (to any destination)
- Mobile Data usage
- Wi-Fi
How do I check the credit balance on my prepaid tourist connection?
Dial #778# to check your balance
How do I top-up the SIM card?
You may top up/recharge your account at any EZ reload or eZ Cash retailer island wide or at any Arpico, Cargills or Keells supermarket nearest to you when you have used up your free quota.
Please note that you will be charged standard prepaid rates thereafter. Check out our Per Minute package for super low charges on our standard prepaid connections.
Is registration required for the prepaid tourist connection?
Yes, as per all Prepaid SIM Cards, registration is a prerequisite by the regulator.
How long is the SIM valid?
The SIM you receive at the Immigration Counter is valid for 30 days or until you depart Sri Lanka (whichever occurs first).
I will be in Sri Lanka for more than 30 days. Can I still use my prepaid tourist connection?
Yes. Prior to expiry please visit the nearest Dialog Service Centre with a proof of identity to extend the validity.
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