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Collaboration Dev Center
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Extend and customize your Spark collaboration
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Chat with Us!Collaboration Quick Starts
Use Cases & Sample Code
Jabber Guest Tutorial
Build your first Tropo application
Remote Expert Mobile - Intro and Use-Case Videos
Get Started with Finesse
How to use the Jabber IM and Presence Core APIs
Jabber Web SDK - Browser Softphone Tutorials
Use Spark APIs to Send a Message
Access or Build a Collaboration Lab
Collaboration APIs & Tools
Name  |
Protocol/Format |
SDK |
Status |
Sandbox |
|---|---|---|---|---|
|
Context Service
Cloud-based storage for customer journey data, enabling delivery of an omni-channel customer service experience. |
Library | Java | Released | N/A |
|
Jabber Guest SDK
Registration-free access to Jabber features via web applications. |
JavaScript | Released | ||
|
UC Accessory Manager
Write plugins that expand the capabilities of Jabber. |
C++ | Released | ||
|
Exchange CTX
Service creation platform that enables telephony providers to offer Cisco TelePresence services to their business customers. |
XML | Released | N/A | |
|
MediaSense
Provides recording, playback, live streaming, and storage of media, including audio and video for capturing, preserving, and mining conversations. |
JSON | Released | ||
|
HCS
Helps providing cloud based solutions for Cisco Unified, Contact Center, and Unity Connection services. |
XML | Released | N/A | |
|
WebDialer
Make calls from web page or application. |
XML | Released | ||
|
CTIOS
Send requests for agent and call control. |
XML | Released | N/A | |
|
CTI Protocol (GED-188) [CTI Server Protocol]
Provides Session and Application Management. It is a socket level interface for integrating CTI Applications to Cisco Unified ICM and Contact Center Enterprise/Host. |
TCP/IP | Released | N/A | |
|
Express Scripting [Cisco CCXS]
Cisco Unified Contact Center Express routing supports a wide range of routing logic that can accurately target and selectively route different classes of contacts - or even single out individual contacts for customized, prioritized routing treatment. |
Released | N/A | ||
|
Express CTI [Unified CCX CTI Protocol]
The Cisco Contact Center Express Computer Telephony Integration Protocol (UCCXCTI) provides for Cisco partners to develop custom 3rd party agent and supervisor softphone applications similar to what is provided by the Cisco Agent Desktop (CAD). |
TCP/IP | Released | N/A | |
|
Enterprise Application Gateway (GED-145)
The ICM/IPCC Application Gateway is a mechanism for interfacing the Call Router to an arbitrary customer application. The call router, under control of the routing script, will be able to make queries of a host, and base subsequent routing decisions on the results obtained. |
TCP/IP | Released | N/A | |
|
IVR PG Protocol (GED-125)
Provides for IVR (VRU) applications/systems to communicate with the ICM and Contact Center Enterprise/Hosted system to provide VRU status and data to ICM, make ICM requests, or handle ICM instructions. |
TCP/IP | Released | N/A | |
|
UC Express Services Interface
Computer-telephony integrated call control and monitoring with CUCM Express. |
Java | Released | N/A | |
|
Remote Expert Mobile (REM)
Enables real-time customer engagement within mobile and web applications by providing easy-to-use SDKs for voice over IP, video over IP and expert assist features (app share/web co-browse, remote control, annotation, form-fill and document push) within pre-existing mobile and web applications. |
Library | JavaScript | Released | |
|
Tropo
Connect your code to the phone network with both voice and messaging |
REST | Ruby | Released | N/A |
|
WebEx Conferencing
Service for providing video, audio, and content sharing for meeting, presentations, and collaboration. |
XML | Released | ||
|
Spark
Integrate Spark room and messaging capabilities into your solution |
REST | JavaScript | Released | N/A |
|
AV Integrator
Combing the use of HTML API technologies and audio video hardware to deliver a comprehensive yet sophisticated telepresence experience (over Webex etc.). |
HTML | Released | N/A | |
|
DX Series
Android-based Cisco Phones |
Java | Released | ||
|
Extension Mobility API (EMAPI)
Manage multiple users for a given phone |
REST/XML | Released | ||
|
IP Phone Services
Control and customize phones through Web services. |
REST/XML | Released | ||
|
Customer Voice Portal
Customer Voice Portal provides the capability for customers and partners to create their own custom Plug-ins and Elements for use within the Unified Call Studio, VXML Server, and Call Services Universal Edition products. |
Released | N/A | ||
|
Unity Connection
Enables service providers to offer an enhanced unified communications service, in which a subscriber uses the same number for both voice and fax messages. |
XML | Released | ||
|
User Data Services
REST-based set of operations that provide authenticated access to user resources and entities such as user's devices, subscribed services, speed dials, and much more from the Unified Communication configuration database. |
XML | Released | N/A | |
|
UC Manager Serviceability
Collection of services and tools designed to monitor, diagnose, and address issues specific to Cisco Unified Communications Manager. |
XML | Released | ||
|
PAWS
Allows applications to initiate and monitor upgrades. |
XML | Released | N/A | |
|
AXL
Administrative XML allows you to manage Call Manager with a Soap API. |
XML | Released | ||
|
Jabber SDK for Web
Write web applications that access Jabber features. |
JavaScript | Released | ||
|
Voice Gateway API
IVR for call processing |
TCL | Released | N/A | |
|
UC Manager SIP
Initiates multimedia communication over IP. |
Released | |||
|
UC Gateway Services
Voice signaling and media for Cisco TDM Gateway and CUBE. |
XML | Released | N/A | |
|
TAPI
Computer-telephony integrated call control, recording, and monitoring with CUCM. |
C++ | Released | ||
|
JTAPI
Computer-telephony integrated call control, recording, and monitoring with CUCM. |
Java | Released | ||
|
CURRI
Permit, deny, or redirect calls |
REST/XML | Released | ||
|
Unified Presence (CUP)/IM & Presence
Integrate instant messaging, availability and roster management services. |
SOAP | Released | ||
|
SocialMiner
Cisco SocialMiner is a social media customer care solution. It can search/capture customer postings on the social web, filter them for relevance, and assign them to queues that are serviced by social media customer care professionals. Cisco SocialMiner will track posts and responses as well as provide metrics on the actions associated with this work. |
REST/XML | Released | N/A | |
|
Packaged Contact Center Enterprise (PCCE)
Provides rich contact center functionality – call processing, prompts and rich VXML scripting, voice response collection, agent selection, queuing and reporting on a single server deployment. |
REST/XML | Released | ||
|
Finesse
Cisco Finesse is an agent and supervisor desktop, designed to provide a collaborative experience for the various communities that interact with the customer service organization. Finesse allows developers to create their own OpenSocial Gadgets that are deployed inside of the Cisco Finesse OpenSocial Gadget Container. And it alos provides a Finesse API to be used inside of any thick or thin client application. |
REST/XML | Released | N/A |
