Questions About CREDO Mobile
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MAKING THE SWITCH
If you’re a progressive, it’s as simple as this: While AT&T and Verizon Wireless fund radical right politicians, we fight them. We fight them through our network of more than 3 million activists at CREDO Action. And we fight them by donating millions of dollars to progressive nonprofits like Planned Parenthood, Rainforest Action Network, Human Rights Watch and the ACLU. In fact, we’ve raised over $80 million for groups like these since 1985. Want to learn more about our activism and history? Please read our mission.
New members on a two-year service contract get 30 days to explore their new service with CREDO Mobile before the early termination fee goes into effect. All service charges and late/damaged equipment fees will apply during the first 30 days.
We’ll help cover the costs of any early termination fee you pay your current phone company with a credit to your CREDO account of up to $350 per line switched to CREDO, for up to five lines. After you join, we’ll send you a contract buyout form. You’ll need to pay the early termination fee at your old phone company. Then simply send our form back with proof of your early termination fee and we’ll credit your CREDO account.
Under CREDO's arrangement with Sprint, CREDO members have access to service anywhere on the Nationwide Sprint Network, reaching more than 280 million people.† Be sure to check our coverage maps for the latest coverage information.
†Although Sprint provides CREDO members access to its wireless network and to its wireless services, CREDO is responsible to CREDO members for the services. Please call CREDO with any questions or comments about services. Sprint is a trademark of Sprint.
Yes. Simply provide us with a few details about your current service during checkout, right before you confirm your order. When you get your new phone, activate it online—it's easy! We'll then transfer your number and cancel your current service. (Don't cancel your service yourself or you'll lose your phone number!)
For more information, see our support page on transferring your phone number to CREDO Mobile.
If you place your order before 8 p.m. PT, your phone should arrive within 2 business days. If you order after 8 p.m. PT, it should arrive within 3 business days.
The ability to transfer your contacts from another phone will vary based on your current phone.
If you currently have a smartphone
You can transfer any contacts you have in your Google (Gmail) and Outlook accounts to any of our smartphones.
If you currently have a basic or messaging phone
Most basic and messaging phones can send contacts to another phone via Bluetooth. If you’re not sure if your phone can do this, CREDO can check for you. Click Click to Chat in the upper right corner of this page (when available) or send us an email. Please include your current phone model in your message.
You can exchange your CREDO Mobile device for another device within 30 days of your order date. You’ll be charged a $36 restocking fee for each device you exchange. If the new CREDO device has a higher value, you'll be charged the cost of the new device. If you’re a new customer on a two-year service contract, an exchange doesn’t extend your 30-day no-contract period.
RATES AND PHONES
CREDO offers Shared Data Plans. Under these plans, all devices on an account share a single pool of data. Each device also gets unlimited talk and text, plus a personal Wi-Fi hotspot (for hotspot-capable devices). Additional monthly access fees apply per line. See plan details for costs.
No. However, CREDO offers great perks you won’t find at most mobile phone companies, such as calling from the U.S. to Canada and Mexico at no extra cost. Plus we fight for your progressive values so you can feel good about where you money is going.
For calls and texts made from the U.S. to international numbers
Calls made from the U.S. to Canada and Mexico are treated like domestic calls, with no long distance fees.
Rates for calls to other international numbers vary based on the country you're calling and whether you sign up for our international long distance discount plan. The discount plan is just $3.99 a month per line and offers significant savings over our standard rates. Please view our international calling page for both sets of rates.
Text messages to an international number—regardless of where you are—cost $0.25 each and are not included in our plans.
Calls or texts you receive from international numbers while you're in the U.S. are treated just like domestic calls and texts.
For voice, text and data use while traveling abroad
Rates and availability of service vary based on the country you're visiting. Please see our Traveling Abroad page for rates and information.
Yes. All of our phones work in select countries (generally those in South America and Asia). If you need a global phone, all of the smartphones we currently offer (except the Samsung Galaxy S® III and Motorola Moto G) are global phones that support international roaming on both GSM and CDMA networks in over 228 countries around the world. See our Traveling Abroad page for more information about rates and availability of service.
Many states and local jurisdictions apply unique taxes to wireless services. Taxes vary depending on factors like local tax rates, your billing address and the origination of your call.
We list radiation and emissions ratings for all of our phones online. Simply choose a phone from our All Phones page, click the Tech Specs tab and scroll to the bottom to see the SAR rating.
We think you should be able to use your phone however you choose. That's why we support our customers' right to unlock their phones. We'll take all steps available to us to help you unlock your phone.*
Here's our commitment to you:
- We'll be transparent about our policy and make it clear when you can unlock your phone.
- If you are a customer in good standing, your phone has been activated on our service for at least 90 days, and you have paid in full for your phone (either by paying full retail price at point of sale or by making all of the payments on a device purchased with a device financing agreement), we'll unlock it on request. If you are a customer in good standing with a phone that has been activated on our service for at least 90 days with a service contract (which means we cover most of the cost of your phone up front in return for your making a two-year commitment), we'll unlock your phone after you complete your contract or pay your Early Termination Fee in full.
- If you simply want the international SIM slot on your phone unlocked, you must be a current CREDO customer with active CREDO service on your phone, and the account associated with the phone must be in good standing.
- If you ask us to unlock your phone or just to unlock the international SIM slot, and you meet the unlock eligibility requirements, we'll do so within two business days (seven business days for international), or let you know why we are not able to unlock your phone, or if we need more time to respond to your request.
- It is CREDO's policy to unlock mobile phones for deployed military personnel who are customers in good standing when they are deployed to an area not served by CREDO. We'll do this as soon as possible once we get a copy of the customer's deployment papers.
*Please be aware that on certain phones, not all functionality may be unlocked. CREDO can currently domestically unlock these phones: Apple® iPhone® 5c, Apple® iPhone® 5s, Apple® iPhone® 6, Apple® iPhone® 6 Plus, Apple® iPhone® 6s, Apple® iPhone® 6s Plus, Samsung Galaxy Grand Prime, Samsung Galaxy S6, and the Galaxy S6 Edge. Even if unlocked, CREDO phones will not necessarily work on another carrier's network. Whether a CREDO phone can be used on another carrier's network is subject to that carrier's policies and network compatibilities. Even if a different carrier will activate a CREDO phone on its network, CREDO does not make any guarantees as to the phone's performance on that carrier's network or that any or all phone features or functionalities will be fully or partially operational.
