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Alexa Support
General
Getting Started
Accounts & Subscriptions
- What payment methods does Alexa accept?
- How do I change the site for my subscription?
- How do I change the payment information for my subscription?
- When I try to create a subscription for my site, I see a different site listed. What should I do?
- How do I upgrade my subscription?
- How do I cancel my subscription?
Crawlers
Other Information
- New Dashboard: How do I view all of my sites?
- What are Alexa's Terms of Use?
- How do I contact Alexa?
- What is the difference between estimated metrics and Certified metrics?
- Can I display my Alexa rank on my site?
- What are the most recent updates to Alexa?
Privacy
- What is Alexa's Privacy Policy?
- Opting out of Marketing Emails
- Opting Out of Alexa Direct Measurement
- Opting Out of Alexa Direct Measurement - Mac OS X
- Opting Out of Alexa Direct Measurement - Windows 7
- Opting Out of Alexa Direct Measurement - Windows Vista
Alexa Toolbar
Alexa Toolbar
- What browsers does Alexa have toolbars or add-ons for?
- How do I disable/hide the Alexa toolbar?
- Unlocking your Alexa Toolbar
- How do I keep the Alexa Toolbar from seeing my usage trails?
- Is the Alexa Toolbar spyware?
- I installed the Toolbar for Internet Explorer but I don’t see it, or it is blank.
Toolbar Creator
Competitive Intelligence Tools
Site Overview
- Does Alexa offer unique visitor, visit, or pageview numbers?
- What countries does Alexa offer unique visitor, visits, and pageview estimates for?
- Subdomains — Where do visitors go
- How are Related Links determined?
- How does Alexa get Contact Info for sites?
- How do I read the Audience Demographics data?
Site Comparisons
Site Screener
Top Sites
- Does Alexa have a list of its top-ranked websites?
- How are Top Sites by Country determined?
- Where do Alexa’s Top Sites by Category come from?
- How can I add my site to Alexa’s Top Sites by Category?
- How do I change my listing in Alexa’s Top Sites by Category directory?
- Is Popularity in the Top Sites by Category directory based on Traffic Rank?
On-Site Intelligence Tools
Alexa Audits
- New Dashboard: Where are my site audits?
- What are Alexa Audits?
- How do Alexa audits work?
- Do you have a sample of the Site Audit report that I can take a look at?
- Where are my audits?
- Can I download a PDF or CSV of the full report?
Certified Site Metrics
- How do I get my site’s metrics Certified?
- What do Certified Site Metrics give me?
- What site metrics are available with the Certified Site Metrics feature?
- What is the Alexa Pro Uptime Monitor?
- Can I install the Alexa Certify Code with Google Tag Manager?
- How do I add the Certify Code to my WordPress site?
Your Site
Site Details
- How can I change or remove my site's contact information?
- Why does Alexa say my visitors come from country X?
- Why are you showing estimated unique visitors from country X for my site?
- Can I remove my site from Alexa?
- Can you update my site’s Online Since information?
- Why don't Alexa's estimated metrics match up with my on-site analytics?
Ranks
- How are Alexa’s traffic rankings determined?
- How can my rank get worse when my site traffic is getting better?
- What’s going on with my Alexa Rank?
- Did something change about the way Alexa ranks sites?
- Why is my site’s Alexa Traffic Rank “No data” or “No rank”?
- Why doesn’t my site have a Country Traffic Rank?
Sites Linking In
Claim Your Site
- ★ How do I claim my site?
- New Dashboard: Where are my claimed sites?
- I claimed my site. Why didn’t my rank change?
- How do I claim my “Google Sites” hosted site?
- How do I claim a site hosted on Ning?
- How do I check the source of my home page?